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Coastal Kia
Wilmington, NC
5,471 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,471 reviews
February 23, 2019
NICE, FRIENDLY, POLITE PEOPLE SERVICE DEPARTMENT HAS ALWAYS BEEN VERY HELPFUL AND NOT TOO LONG A WAIT. SNACKS AND DRINKS ARE AVAILABLE. EASY TO SCHEDULE ALSO AND NOT PUSHY ABOUT SERVICE DEPARTMENT HAS ALWAYS BEEN VERY HELPFUL AND NOT TOO LONG A WAIT. SNACKS AND DRINKS ARE AVAILABLE. EASY TO SCHEDULE ALSO AND NOT PUSHY ABOUT FUTURE PROBLEMS THAT MAY NEED SERVICE. More
by CLGAMBINO
Verified CustomerEmployees Worked With
February 23, 2019
Awesome Everyone was helpful and friendly. Service area was very nice and clean. Generally, it was a great experience for me from being from out of town Everyone was helpful and friendly. Service area was very nice and clean. Generally, it was a great experience for me from being from out of town More
by PARFOUR4
Employees Worked With
February 23, 2019
Excellant It was easy to make the appointment and I received a reminder. Excellant customer service! Comfortable waiting room. I will service my car here aga It was easy to make the appointment and I received a reminder. Excellant customer service! Comfortable waiting room. I will service my car here again. More
by jackrat
Employees Worked With
February 23, 2019
1st Service Experience with Coastal Kia They were right on time, very thorough in all explanations, and every employee that walked through the waiting area asked if they could get anyone any They were right on time, very thorough in all explanations, and every employee that walked through the waiting area asked if they could get anyone anything. John was great! Highly recommend their Service department. More
by STKOHLER
Employees Worked With
February 22, 2019
Very good They were really nice and friendly. The waiting area was really nice and clean. They made things really simple to understand. Overall a very pleasant They were really nice and friendly. The waiting area was really nice and clean. They made things really simple to understand. Overall a very pleasant experience. More
by TROPICALKOHALAGUIN
Employees Worked With
February 22, 2019
Competent, as usual Easy to make reservation online. Completed service in about an hour. Waiting area is well stocked and clean. Free customer WiFi is a nice touch. Easy to make reservation online. Completed service in about an hour. Waiting area is well stocked and clean. Free customer WiFi is a nice touch. More
by MIKE1624
Employees Worked With
Sam Weisman
February 22, 2019
Love my Ford Got a great deal on just what my family needed. Finance was a breeze. Glad to be part of the Coastal Kia Family. *insert smiley face here* Got a great deal on just what my family needed. Finance was a breeze. Glad to be part of the Coastal Kia Family. *insert smiley face here* More
by mlee3406
February 21, 2019
Friendly and professional The staff was friendly and answered each question I had professionally. They talked with me about all of the service items performed on my vehicle. The staff was friendly and answered each question I had professionally. They talked with me about all of the service items performed on my vehicle. More
by BETSYB
Employees Worked With
Bob Tomlin
February 21, 2019
Piece of molding was coming off of passenger window 1st class service from Bob as usual. Pulled up thinking I would have to order the part and return another day to have it installed. Part was in stock 1st class service from Bob as usual. Pulled up thinking I would have to order the part and return another day to have it installed. Part was in stock. Bob had me out of there in less than 45.minutes on a Monday morning, without an appointment. This man always goes above and beyond for me. Thank you Bob!! More
by CMHATCH12
Employees Worked With
Bob
February 21, 2019
Recall Came in for a recall and everything was handled professional and very quickly. Spent may be a hour wait. Everything was great. Even got a free car wa Came in for a recall and everything was handled professional and very quickly. Spent may be a hour wait. Everything was great. Even got a free car wash. More
by BUCKYCATT07
Employees Worked With
