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Coastal Kia

Wilmington, NC

4.8
5,472 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,472 reviews

March 08, 2019

love my new car, but very time consuming Asked for another key and did not get one, and there are no car mats in the car....was I supposed to ask for them?? The whole process just took too l More

by SUNYDAZ751
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve and mark
Mar 08, 2019 -

Coastal Kia responded

Thank you for the great review and feedback. A second key and floor mats... no problem! We apologize that you had to mention this request. Please call our Operations Manager Peggy Roberts at 910-408-0100 if you need further assistance. We are here to help. Thank you for choosing Coastal Kia!

March 08, 2019

Great service The service is great, fast worker's, shuttle service, and snacks in the waiting area. Employees are fast and friendly, and always there to help. More

by KSDAWSON604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Mar 08, 2019 -

Coastal Kia responded

Wonderful! Thank you for the great review and awesome feedback. We are thrilled you enjoyed your experience. Thank you for choosing Coastal Kia!

March 07, 2019

Very good experience I was met by the service rep as soon as I got out of the car, The rep confirmed all my information, including the reason I was getting service. He too More

by DIDAVEMAHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled you had a great service experience. We sincerely appreciate your business at Coastal Kia!

March 07, 2019

Excellent service As with each visit toCoastal Kia the experience has been fantastic. I cannot say enough about their customer service as well as the outstanding car ma More

by rssparrish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 07, 2019 -

Coastal Kia responded

Amazing! Thank you so much for the kind words and wonderful five star review! We are thrilled we continue to exceed your expectations during every visit. Thank you for choosing Coastal Kia.

March 07, 2019

Bought my first car and Michael was Incredibly helpful This is the first time buying a car and Michael (business manager) was extremely helpful and patient. He described everything to me including the basi More

by ROGERS.ARIEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael ??? , Chris
Mar 08, 2019 -

Coastal Kia responded

Congratulations on your first purchase! We appreciate your review and awesome feedback. We are thrilled your found our Finance Manage Mike to be “ extremely helpful and patient”. Thank you!

March 07, 2019

Overall great experience Kevin West was great to work with and was able to get me the car that I wanted at a price that fit my budget. Not only did he help me to figure out w More

by DLANIER0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin and Haywood
March 06, 2019

Service review bob and Sam are great to deal with. They are both very friendly and knowledgeable. They do keep informed of what up and coming service that I may or More

by jackgo2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Mar 06, 2019 -

Coastal Kia responded

Thank you for the awesome five star review! It was kind of you to mention Bob and Sam by name. We sincerely appreciate you describing them both as "friendly and knowledgeable". Your kind words have been shared with Bob, Sam and our entire team. We realize there are dozens of local service departments to choose from. We want to thank you for choosing our Kia Factory Certified Team at Coastal Kia.

March 06, 2019

Satisfied Soul owner Chris Ashby helped us and we were very satisfied with the deal he secured for me. I lost my vehicle in the flood and he went out of his way to help. More

by FRANANDJESSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ashly. Such a nice young man. He wasn't pushy and went out of his way to be helpful.
Mar 06, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome review. Your kind words have been shared with Chris Ashby and our entire staff. We are so sorry to hear you lost your vehicle during the flood. We are thrilled you are enjoying your new Kia Soul. Wonderful! Thank you for the testimonial and for choosing Coastal Kia! Please call us if you need anything; we are here to help. Welcome to the Coastal Kia family.

March 06, 2019

A No-Hassle Experience My sales advisor Steven was fantastic. I was planning on buying a Kia Soul last year, but due to an unforeseen problem arising, I had to back out. Whe More

by straycatskratch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Kramer
Mar 07, 2019 -

Coastal Kia responded

Fantastic news! Thank you for the five star review and kudos for Steve. It is wonderful to hear we were able to make “the sale quick and painless”. Thank you for allowing us to earn your business. We sincerely appreciate you choosing Coastal Kia!

March 06, 2019

JASON IS THE "MAN" Jason went above and beyond what I expected.He was so nice to talk to and made me feel comfortable during a really long deal.Didnt think I was going t More

by MIKE1096277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Mar 07, 2019 -

Coastal Kia responded

Thank you so much for your loyalty and dedication. We sincerely appreciate the five star review and kind words. You are such an important part of our Coastal Kia family. We strive to treat our clients the way we wish to be treated. Please call us if you need anything. We are here to help.

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