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Coastal Kia
Wilmington, NC
5,472 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,472 reviews
March 13, 2019
The rep was great The customer service was excellent upon arrival. My rep met me at my car, went over everything I had scheduled, & prepared a driver to take me home. The customer service was excellent upon arrival. My rep met me at my car, went over everything I had scheduled, & prepared a driver to take me home. More
by JENNJACOBY110
Verified CustomerEmployees Worked With
Sam
March 13, 2019
Excellent From the time I brought my 2017 KIA in for service til the time I drove out with my new 2019 KIA my visit was very pleasant. There was no pressure fr From the time I brought my 2017 KIA in for service til the time I drove out with my new 2019 KIA my visit was very pleasant. There was no pressure from Mr Kelvin Swinson,a friendly down to earth gentleman, to purchase a vehicle. He was very helpful in helping me select which vehicle and color I wanted as he understood I wanted a color that stood out. The gentleman in the finance department,I forget his name, was very helpful in finding me a loan that was within my budget and with a decent interest rate. I definitely will return to this dealership when it is time to purchase another KIA. More
by RASTETTTER
Employees Worked With
Kelvin Swinson, Sam (in service)
March 12, 2019
First service Everything was fine. I asked for the front drivers mat to be vacuumed and they did not do it. I am sure it was an oversight. Everything was fine. I asked for the front drivers mat to be vacuumed and they did not do it. I am sure it was an oversight. More
by FrankWilliams
Employees Worked With
March 12, 2019
Service was great. I would recommend to another customer to your service shop any time. I brought my car from here and still love it. was great. I would recommend to another customer to your service shop any time. I brought my car from here and still love it. More
by ARETTAC
Employees Worked With
March 10, 2019
First Oil Change 2019 Forte Service adviser Sam was very helpful and nice, did oil change and tire rotation for free. I'm going to bring my car back to dealer for all oil changes Service adviser Sam was very helpful and nice, did oil change and tire rotation for free. I'm going to bring my car back to dealer for all oil changes going forward. I would normally go to somewhere else due to the price, be service was so good I will pay more and come back. You can get it cheaper at Walmart but you always have to worry are they going to screw my car up on this visit ? The dealer know's these car's best for sure. More
by Jon3179
Employees Worked With
Sam
March 10, 2019
Excellent Service Sam was awesome. He was quick and efficient in helping me and letting me know what maintenance was needed on my car. The waiting area is even better. Sam was awesome. He was quick and efficient in helping me and letting me know what maintenance was needed on my car. The waiting area is even better. The nicest waiting area I have been to in awhile while getting an oil change. More
by ctsykes87
Employees Worked With
Sam
March 10, 2019
Kia Niro Service We were met at the entrance by Sam before we even got out of the car. Nice. Service done quickly and thoroughly as promised. Shuttle service prompt We were met at the entrance by Sam before we even got out of the car. Nice. Service done quickly and thoroughly as promised. Shuttle service prompt and super courteous. All personnel professional. More
by MOMRD
Employees Worked With
Sam W.
March 09, 2019
Again...always awesome Brought my Rio in for an oil change and tire rotation..they gave my car back squeaky clean and looking brand soaking new. Thanks everyone Brought my Rio in for an oil change and tire rotation..they gave my car back squeaky clean and looking brand soaking new. Thanks everyone More
by WHORUSH04
March 08, 2019
Awesome and Efficient I was greeted and checked in immediately upon my arrival. I was there less than an hour and because it was the first service on my newly purchased veh I was greeted and checked in immediately upon my arrival. I was there less than an hour and because it was the first service on my newly purchased vehicle, the oil change was on the house! A pleasant surprise! I've never had an issue with service on my Kia (this is my second one), but its clear to see that everyone has upped their game. More
by JBRUNO5
Employees Worked With
Bob TOMLIN
March 08, 2019
Best experience in purchasing a new car! Tyler made this trade so smooth. No high sales pitch or pressure. He really listened to our wishes and delivered exactly what we requested. Listening Tyler made this trade so smooth. No high sales pitch or pressure. He really listened to our wishes and delivered exactly what we requested. Listening is not always a virtue of car salesmen. And Michael made the financing fit into our budget without skimming on warranty services and gap insurance. This was our 3rd Kia purchase and probably not the last. I highly recommend this dealership. More
by JEANINEMEDIATE
Employees Worked With
Tyler Desmarest, sales and Michael Mascavage for financing
