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Coastal Kia

Wilmington, NC

4.8
5,472 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,472 reviews

March 15, 2019

Great Service Sam and Bob do a great job. Service was on time and completed on time. Snacks in customer waiting area were ok. Need to add popcorn. More

by WESCOTT1004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 15, 2019 -

Coastal Kia responded

Thank you for the five star review and feedback. We are thrilled you had a pleasant service experience. We sincerely appreciate your business!

March 15, 2019

prompt service, comfortable waiting area Explained work/pricing clearly. Started working on car at appointment time, no delays. Freindly staff, clean and comfortable waiting room. kept me up More

by KUTTER9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2019 -

Coastal Kia responded

Perfect! Thank you for the five star service review. We are glad to hear your service visit was seamless and you were comfortable during your wait. Thank you for choosing Coastal Kia!

March 14, 2019

Painless purchase. I’ll start by saying I’ve always hated the car buying experience. Have always had the feeling I was getting screwed. I dealt with Jason a More

by JOCKO917
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason & Haywood
Mar 15, 2019 -

Coastal Kia responded

Wow! What an awesome review... Thank you for the five star review, great comments and for mentioning our staff by name. We think Jason and Haywood are wonderful too. Congratulations on your recent purchase. Welcome to the Coastal Kia family.

March 14, 2019

Coastal Kia The service experience that I have had at Coastal Kia, since purchasing my 2014 Optima, has been outstanding. The service advisors are courteous and k More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Tomlin and Bob (the shuttle driver)
Mar 15, 2019 -

Coastal Kia responded

Brian, Thank you so much for the wonderful testimonial and awesome five star service review. The culture we have established at Coastal Kia is to treat our clients the way we wish to be treated. It was thoughtful of you to describe our service advisors as "courteous and knowledgeable". Thank you for choosing Coastal Kia and for being such an important part of our Coastal Kia family. Please call us if you need anything. We are here to help.

March 14, 2019

30,000 mile check up Just fine! Keeps my awesome warranty in effect- Love my Kia Soul, and so does Consumer Reports, which was I purchased this one in the first place... More

by gypsycowgirl123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : don't remember, but there was 1 or 2 more
Mar 15, 2019 -

Coastal Kia responded

Thank you so much for the five star service review. We are thrilled you are enjoying your Kia Soul.. We appreciate you choosing Coastal Kia as your service center of choice. Our friendly staff and Kia factory trained advisors and technicians are here to help and to serve. Please call us if you need anything. We hope to see you again soon!

March 14, 2019

Coastal Kia is AWESOME Michael Lewis & Michael Mascavage went out of their way to make our Kia Soul purchase happen!!! I have nothing but good things to say about Coastal Ki More

by Wayne & Deidra Howard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lewis Michael Mascavage
Mar 15, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul! It was thoughtful of you to mention Michael Lewis and Mike Mascavage by name. We realize there are dozens of local dealerships to choose from. Your kind words have been shared with Michael, Mike and our entire team. We sincerely appreciate you choosing Coastal Kia! Welcome to the family!

March 14, 2019

New car Had an awesome experience at Coastal Kia they were able to get me in a brand new car something I thought I would never have Thank you too Tyler Desmar More

by Sharon2840562
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest and Mike Mascavage
Mar 15, 2019 -

Coastal Kia responded

Fantastic! Congratulations on your new Kia.We are thrilled your dream came true and you enjoyed the "magic"! It was very thoughtful of you to mention Tyler Desmarest and Mike Mascavage by name. Please tell all your friends and family to come see us. We would love to meet them. We are thrilled you experienced the Coastal Kia difference. Welcome to the rapidly growing Coastal Kia family.

March 14, 2019

Great customer service 👍 Service was great. Shuttle makes my life easier. Bob was great. I have owned KIA vehicles since I moved here 9 years ago. Love my Kia Sorento. I d More

by DEBSG16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernie Brust
Mar 15, 2019 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled you were able to take advantage of our shuttle service and Bob's great red carpet customer service skills. It is wonderful to hear you love your Sorento. Please call us if you need anything. We are here to help. Thank you for being such an important part of our Coastal Kia family.

March 13, 2019

Got exactly what I wanted Very courteous. Quicker than I expected. Staff all was super friendly. Never felt pressured or anything. I am definitely recommending my friend this d More

by LPBOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember his name but in the first office as you come in on the side
Mar 13, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star review. Your testimonial is music to our ears. Welcome to the rapidly growing Coastal Kia Family. We sincerely appreciate your business and referrals.

March 13, 2019

Service Tech Sam W After several attempts to pin down my problem and to schedule the repair, Sam made everything so much easier and was more help to me than one would ex More

by DEEHARVEY1151
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 13, 2019 -

Coastal Kia responded

Thank you for the great five star review and for mentioning Sam by name. We are thrilled your recent service visit went “smooth as glass”. Please call us if you need us, we are here to help.

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