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Coastal Kia

Wilmington, NC

4.8
5,473 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,473 reviews

March 22, 2019

Great job! We received excellent service. We comfortably waited in the waiting room (snacking and watching tv) while the service men quickly serviced and WASHED More

by ERICAHUFFMAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Coastal Kia responded

Wonderful ! Thank you for the five star service review! We are thrilled our service team exceeded your expectations. It is awesome to hear your service wait was brief and you found our customer lounge accommodating. We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing our Kia Factory Trained Service Advisors and Technicians to service your vehicle. Thank you again for choosing Coastal Kia !

March 19, 2019

Bob & Sam These guys are the best. Always taking care of you in a very caring way they really love working for KIA. Thank you so much!!! More

by MSZUILL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review! You are so right. We truly do love working for Kia; but more importantly we love working with clients like you. We sincerely appreciate the five star review. Thank you for choosing Coastal Kia!

March 18, 2019

Was just looking I was just going to browse the Soul inventory. I saw Pat in the lot and he said he'd get me a salesman. Chris was great. He worked with Haywood to ge More

by Chapster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Haywood, Pat
Mar 19, 2019 -

Coastal Kia responded

Wonderful ! We are thrilled you had an efficient and effective visit. It was kind of you to mention Pat, Chris and Haywood by name. Congratulations on your recent purchase. Welcome to the Coastal Kia family.

March 18, 2019

Sam Weisman is gentleman! I do not think that the experience is "awesome'. The KIA service department in Wilmington, NC is very good. They do a very good job and Sam Weisman More

by DDWILM840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review and great feedback. We sincerely appreciate your loyalty since 2011. Wonderful! It was kind of you to mention Sam Weisman by name and describe him as "personable and displays a great deal of courtesy". You are a very important part of our Coastal Kia family. Please call us if you need anything.

March 18, 2019

First experience and it was amazing! Wanted to thank Steve for being so helpful, very patient, and just so very nice. He took the time to help and help pick out a car I would like. Defini More

by Vannah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 18, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos for Steve Kramer. We appreciate the recommendations too. Congratulations on your recent purchase. Thank you for choosing Coastal Kia! Welcome to the family. Please call us if you need anything.

March 18, 2019

AWESOME THE STAFF AND WORK PERFORMED WAS GREAT AND DONE IN A TIMELY MANNER. BOB AND SAM BOTH DO A GREAT IN SERVICE. DON'T KNOW WHAT ELSE TO SAY. THEY DO A GRE More

by MAGNOLIAGREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to mention Sam and Bob by name. We are thrilled you had a great service visit and our team was successful in addressing your needs in a timely manner. We think Bob and Sam do a great job too. Thanks again. Please call us if you need anything. We are here to help.

March 17, 2019

Always awesome service Service is spot on the estimated time and a nice clean car wash is a bonus. Kudos to Bob and his team. I wish we had bought the car from Coastal. More

by LSTREMPEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Mar 19, 2019 -

Coastal Kia responded

Thank you for the five star review and kudos for Bob and our team. It was kind of you to comment that you wished you had bought your vehicle from us at Coastal Kia. We are enjoying our ninth month in business and have new clients joining our Coastal Kia family every day. We look forward to having you purchase your next Kia from us. Please call us if you need us. We hope to see you again soon.

March 17, 2019

Coastal Kia is the best! Mike and Kelvin were the ones who assisted me and my family. After their hard work we said yes and got our first family dream car! They knew our needs More

by corinnehightower
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin and Mike
Mar 17, 2019 -

Coastal Kia responded

Hello Zurcher Family! Thank you for the amazing five star review. We sincerely appreciate you mentioning Mike and Kelvin by name. Congratulations on the purchase of your “dream car”. Welcome to the rapidly growing Coastal Kia Family!

March 17, 2019

Aleays a pleasure. Customer service is excellent. Any problems encountered are always with the call center or person taking initial phone call.Difficult for them to get More

by SABRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2019 -

Coastal Kia responded

Thank you for the great review and feedback. Please feel to reach our Fixed Operations Director John Wigger or our Operations Manager Peggy Roberts at 910-408-0100 if you can’t get the representative you need on the phone immediately. Please call us if you need anything. We are here to help.

March 16, 2019

Awesome From the first time I have brought my Kia into have it serviced everyone has been very helpful and friendly!!!! Will always buy from Coastal Kia More

by tamaracox96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 17, 2019 -

Coastal Kia responded

Simply fantastic! Thank you for the five star review and loyalty to Coastal Kia. We sincerely appreciate you choosing to have your vehicle serviced with us. Thank you for choosing Coastal Kia!

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