Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
5,232 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews By Type
Showing 5,232 reviews
December 19, 2018
Great experience. Fast and great customer service. Friendly staff. I will return for oil change and other services. Thank you for great service Coastal Kia experience. Fast and great customer service. Friendly staff. I will return for oil change and other services. Thank you for great service Coastal Kia More
by TFTAYLOR6801
Verified CustomerEmployees Worked With
Cant remember guys name
December 19, 2018
Work done right first time Bob, in service, listens to your concerns. No work done without your approval. Bob keeps you updated on status of repairs. Excellent work done right f Bob, in service, listens to your concerns. No work done without your approval. Bob keeps you updated on status of repairs. Excellent work done right first time. More
by FOSTEELE
Employees Worked With
Bob in service
December 19, 2018
Maintenance service Sam was courteous, and even though I had no appointment, he was able to work my car in for an oil, filter, tire rotation, and brake fluid service for Sam was courteous, and even though I had no appointment, he was able to work my car in for an oil, filter, tire rotation, and brake fluid service for an unexpected road trip. More
by Ms. GALLARDO
Employees Worked With
Sam in the service department, and Kelvin Swinson
December 19, 2018
Regular scheduled service and service recall The service was easy to schedule and timely in performance. Car was washed and clean when completed service. A recall notice was completed and explain The service was easy to schedule and timely in performance. Car was washed and clean when completed service. A recall notice was completed and explained by the service rep. Excellent work. More
by JHDAVIS11
Employees Worked With
December 19, 2018
90k service and software update Great professionalism and thorough inspection of the vehicle with 90k service. Great waiting lounge with complimentary snacks and coffee. I would r Great professionalism and thorough inspection of the vehicle with 90k service. Great waiting lounge with complimentary snacks and coffee. I would recommend this service center to others. More
by ROBERT.M.JAMESON
Employees Worked With
December 18, 2018
Very polite and informative! Bob was really helpful when explaining some of the unique aspects of my Optima Turbo. Really nice guy, and quick service. He also helped me figure out Bob was really helpful when explaining some of the unique aspects of my Optima Turbo. Really nice guy, and quick service. He also helped me figure out what services were needed, and those I could wait on. More
by Brooklyn
Employees Worked With
Bob Tomlinson
December 17, 2018
Wonderful Jason was great..Pleasant and understanding I would purchase another car or SUV through him. He made great effort to meet my needs for that i thank h Jason was great..Pleasant and understanding I would purchase another car or SUV through him. He made great effort to meet my needs for that i thank him More
by MINEREEJOHNSON
December 16, 2018
Great employees and they were on the spot getting my car in. both people were helpful from the time I talked to the service manager until Kevin Martin took my car in. Great staff and very nice. both people were helpful from the time I talked to the service manager until Kevin Martin took my car in. Great staff and very nice. More
by RICKYTHORPE196
Employees Worked With
Kelvin, Scott, The service Manger and many more
December 15, 2018
First car buying made easy This was my first car choice, they are very welcoming and straight forward. Any problems comes that comes up they’re are more than willing to help you This was my first car choice, they are very welcoming and straight forward. Any problems comes that comes up they’re are more than willing to help you!!!!! More
by Iceclaw2
Employees Worked With
Jason Stone
December 15, 2018
Had a recall My 2012 KIA Sorrento was recalled and the service team was courteous, efficient and completed the job in a timely fashion. It was discovered that it n My 2012 KIA Sorrento was recalled and the service team was courteous, efficient and completed the job in a timely fashion. It was discovered that it needed a clean air filter and that was taken care of too. Sam takes great care of my Sorrento! Thank you! More
by RRCLEARY3
Employees Worked With
Sam in Service Dept.
