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Coastal Kia

Wilmington, NC

4.8
5,473 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,473 reviews

March 24, 2019

Great customer service with no pressure. Tyler helped us select the perfect vehicle for work/pleasure. Mike guided us thru the financing process with ease and answered all of our questions. O More

by Gregory A Gates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Mike Mascavage
Mar 25, 2019 -

Coastal Kia responded

Wonderful ! Thank you for mentioning Mike and Tyler by name. We truly appreciate the five star review and thoughtful comments. We are thrilled you were able to describe your visit as "a fantastic laid back car buying experience". Awesome! Thank you for choosing Coastal Kia!

March 24, 2019

Awesome people The people at Coastal Kia are down to earth great people. They treat you with the highest respect and go to the ends of the earth to please you. More

by GYPSY81165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Thank you for the five star review and awesome accolades. Our entire team at Coastal Kia strives to treat our clients the way we wish to be treated. It was thoughtful of you to go online and share these wonderful comments. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything, we are here to help.

March 23, 2019

Perfect customer service Bob with the service department is awesome and very wonderful. Upon finalizing my service he took the time to go over everything and also went and got More

by BRWN_SUGA_64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service and Mr Bob the shuttle
Mar 25, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for Bob Tomlin in service and Bob Orr our amazing Coastal Kia Courtesy Shuttle Driver.We sincerely appreciate the kind words and want to thank you for mentioning them by name. We are thrilled to have you describe our service department as " awesome and very wonderful". We feel the same about you. Thank you for choosing Coastal Kia!

March 23, 2019

Coastal KIA is outstanding! I've never had better service from any company in my whole life. The minute you walk in the door you're greeted by courteous and knowledgeable people. More

by MSMAGGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate it. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We are thrilled we met our goal. We look forward to seeing you during your next service visit. Thank you for choosing Coastal Kia!

March 22, 2019

They service was very nice and they had good customer servic It was a nice visit and I had and appointment they look my car back on time and the service was great I would go there again for my car to be service More

by STEPHANIELWHITE85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 25, 2019 -

Coastal Kia responded

Thank you so much for the five star review and recommendations! We sincerely appreciate your business and are thrilled "the service was great". We realize there are dozens of local service repair facilities to chose from. We sincerely appreciate you choosing our Kia Factory trained staff at Coastal Kia!

March 22, 2019

efficent, professional, courtesy All the service people were excellent and above average. The work was done on time. The service people were friendly and helpful. Sam ad Bob are the b More

by NORMANAMEND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam,bob
Apr 01, 2019 -

Coastal Kia responded

Thank you for the five star service review! We think Sam and Bob are the best too. Please call us if you need anything. We are here to help. Thank you for being such an important part of the rapidly growing Coastal Kia family.

March 22, 2019

Great salesman Salesmanship ,and the deialership overall was a great expreince. I love my new kia i look forward to buying another kia in the future.thanks to every More

by JOSEZELLSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Swinsson
Apr 01, 2019 -

Coastal Kia responded

Thank you for the five star review! Awesome. Congratulations on the purchase of your new Kia. We are thrilled you had a great experience and truly appreciate you choosing Coastal Kia as your new car dealer. Welcome to the Coastal Kia family!

March 22, 2019

Knock in my engine Sam in the service department was very nice and polite. He xplained everything very clearly. I felt comfortable trusting what he said. I will go ba More

by JOY.HICKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 22, 2019 -

Coastal Kia responded

Thank you for the five star review! It was kind of you to mention Sam by name. We are thrilled he has earned your trust. We look forward to greeting you at your next visit. Thank you!

March 22, 2019

New Car Buying Experience We knew what we wanted so it was easy. Kevin West was very nice to work with and understood what we wanted in our new car. More

by JAMMINAFTER3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin West and Michael Mascavage
Mar 22, 2019 -

Coastal Kia responded

Awesome! Thank you for mentioning Kevin West by name. Your kind words have been shared with Kevin and our entire team. We are thrilled your visit was "easy". Congratulations on your recent purchase. Thank you for choosing Coastal Kia!

March 22, 2019

Recall repairs The service personnel were friendly and knowledgeable. they made sure that I was aware of the details and timing of the repairs. The car was returned More

by bolducw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Wonderful ! We are thrilled we exceeded your expectations during your recent service visit. Thank you for the kind word regarding your experience. We sincerely appreciate your choosing Coastal Kia!

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