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Coastal Kia

Wilmington, NC

4.8
5,473 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,473 reviews

March 29, 2019

Quick and reliable. Service & Mechanic smart and friendly. Very reliable and friendly. All employees did a great job. Attitude and attention make me comfortable having my car serviced at Coastal Kia. They are More

by GYOUNG4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn't get names, all were friendly and knew their job!
Mar 29, 2019 -

Coastal Kia responded

Woo-Hoo ! Fantastic! Thank you for the amazing five star service review. We are thrilled you were able to enjoy our Coastal Kia customer lounge experience. Your kind words and thoughtful kudos are greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We hope to see you again soon!

March 29, 2019

New Kia Soul I was at Kia having my 2914 KiaSoul serviced and decided to check the new cars. Little did I know I would drive away a few hours later in a 2020 New K More

by bevsews603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris was my salesman
Mar 30, 2019 -

Coastal Kia responded

Sweet! Congratulations on the purchase of your new 2020 Kia! Fantastic! We are thrilled you found your buying experience to be “easy with no pressure”. Thank you so much for choosing Coastal Kia.

March 29, 2019

Great Service Stopped to buy a car, but sales couldn't help me. Went to service to see if they could fit me in for a full fuel flush. On my 2014 Sorento. They were More

by NHOLWAY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2019 -

Coastal Kia responded

Thank you for your feedback and for taking our call to discuss your recent visit. We apologize that Kia does not make a Sorento without a third row seat. We realize this was what you were looking for. Our team is thrilled you were impressed with your service experience. Thank you

March 29, 2019

Generous and friendly Without an appointment, they were able to get my car in and did so very kindly and generously. Enjoy that employees check in on the waiting room to se More

by alward.carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and for recognizing our employees efforts to check in with you during your stay. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia.

March 29, 2019

Waited way too long for nothing Arrived at 4:20 just to be told that car could not be fixed. Did get an oil change and was told car would be washed and cleaned up. Waited until 5:50. More

by JMDIGIOIA5
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam and Bob
Apr 01, 2019 -

Coastal Kia responded

Thank you for your feedback. We apologize that your car could not be fixed. Please come by when you are in the area and we will perform a courtesy wash at your convenience. It is a great time to take advantage of this due to pollen season. Thank you!

March 28, 2019

Easy and enjoyable Again, It was easy and enjoyable. Jason and Mike were great. They both made the experience painless and the best experience I’ve had purchasing a v More

by jasonpopkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone and Mike in Financing
Mar 28, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to mention Jason and Mike by name. Congratulations on your recent purchase. We are excited to hear your experience was "painless .... and the best experience". Welcome to the rapidly growing Coastal Kia family.

March 28, 2019

Great customer service Sam always does a great job. His attitude and attention to detail makes me comfortable having my car serviced at Coastal Kia. I also appreciate your More

by ADAMSORRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 29, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review. We think Sam is wonderful too. Your testimonial and kind comments are greatly appreciated. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We realize there are dozens of local service facilities to choose from. We are honored you have chosen our Kia factory trained service advisors and technicians to trust your vehicle with. We hope to see you again soon. Thank you!

March 28, 2019

Great experience! I purchased a 2015 Kia optima, from Steve Kramer he was a great sales person; I really enjoyed working with him and look forward to working with him a More

by VERIZON.BACKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Mar 29, 2019 -

Coastal Kia responded

Thank you for the great five star review! The kind comments regarding your experience and kudos for Steve Kramer are greatly appreciated. Congratulations on the purchase of your 2015 Kia Optima. Welcome to the rapidly growing Coastal Kia family! Please call us if you need anything. We are here to help.

March 28, 2019

Coastal Kia Rocks Tyler Desmarest and Steve Kramer were both awesome. They took their time and really listened attentively. They both made the process of buying a new c More

by LILLI G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest Steve Kramer Mike Mascavage
Mar 29, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia! Thank you for the five star review. Your kind words have been shared with Tyler and Steve. It was thoughtful of you to describe "the process of buying a new car so easy". Wonderful! Welcome to the Coastal Kia family !

March 27, 2019

Happy with engine service. Was happy with your service and explanations. The car detailers who washed and waxed could pay more attention to detail. Overall I am pleased with you More

by MATTOCKS.SHERRI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 28, 2019 -

Coastal Kia responded

Duly noted. Thank you for the feedback. We have shared your thoughts with our management staff and detail department. Please call us if you need anything. Stop by at your convenience and we will give you a courtesy wash. We realize we are in the middle of pollen season and know a quick bath can do wonders. Please call us if you need anything. We are here to help! Thank you for choosing Coastal Kia.

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