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Coastal Kia

Wilmington, NC

4.8
5,473 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,473 reviews

April 02, 2019

Best customer service and finance manager I knew what car I wanted and I went to Coastal Kia mainly because I have a high regard for Pat Kabala. He happens to be the nicest person on earth. At More

by DEEPEARCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, sales manager, Haywood, finance manager
Apr 02, 2019 -

Coastal Kia responded

Thank you so much for the awesome kudos and wonderful five star review! Congratulations on your recent puchase. We know you will love your new 2020 Kia. It was extremely kind of you to mention Pat, Steve and Haywood by name. It was thoughtful of you to describe your experience as “ like a dream”. Fantastic! Welcome to the Coastal Kia Family.

April 02, 2019

Awesome workers with me from the start getting me into a vehicle with lower payments and less negative equity then I went in with. Were great! More

by CBOUYEA001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haywood M., Tyler Desmarest
Apr 02, 2019 -

Coastal Kia responded

Wonderful! Thank you for choosing Coastal Kia and for the five star review. We are thrilled we were able to lower your payments.

April 02, 2019

Great Experience Tyler was awesome and spent a lot of time explaining the vehicle options. He helped me find the right fit after a bad experience with Lexus. More

by Annakates18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Apr 02, 2019 -

Coastal Kia responded

Thank you so much for the wonderful five star review and kudos for Tyler. We are thrilled he was able to help you find “the right fit”. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia family and congratulations on your recent purchase!

April 02, 2019

Wonderful experience! The entire staff at Coastal is extraordinary. From the service department through sales and financing, you are treated with great respect! Thank you C More

by BEVANDFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lewis, Haywood McDonald
Apr 02, 2019 -

Coastal Kia responded

Thank you! We sincerely appreciate the wonderful five star review. We think our Coastal Kia team is extraordinary too. Our culture is to treat our guests the way we wish to be treated. Welcome to the rapidly growing Coastal Kia Family.

March 31, 2019

Oil chg Excellent service. Car was done quickly and done on time. All services were complete and honored coupon for 34.99. Also did recall. Arrived 10:30 le More

by DGORDO1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star service review. It is awesome to hear you share that our service team got you in and out quickly for a great price. We realize there are dozens of local service centers to choose from in Wilmington and the surrounding areas. We are thrilled you trust our team at Coastal Kia with your service needs. Thank you for being such an important part of our Coastal Kia family!

March 31, 2019

Great Service Service was excellent. The navigation system on my car was acting up They found problem. Windshield wipers were replaced.even though i forgot to men More

by Hummer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review and kudos regarding your recent service visit. We are thrilled our service team was able to exceed your expectations. We sincerely appreciate you choosing Coastal Kia for your service needs. Thanks again for trusting our staff and please call us if you need anything. Thanks again!

March 31, 2019

Great service The whole team start to finish was wonderful. I even met Pat I traded in my 2015 Kia for a new 2019 Sorento. Very happy with my new SUV. More

by BCSORCIERPIOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin west
Apr 01, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you for describing our staff as "the whole team from start to finish was wonderful". Enjoy your new SUV and please call us if you need anything. Welcome to the rapidly growing Coastal Kia family! We sincerely appreciate your business at Coastal Kia.

March 31, 2019

Amazing Service I didn’t want to buy a new car- period. However, my salesman Chris made me completely comfortable! He answered every silly question and knew all the c More

by amyannetteporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ashby, Haywood McDonald
Apr 01, 2019 -

Coastal Kia responded

Wonderful ! Congratulations on the purchase of your new Kia. It was very thoughtful of you to mention Chris and Haywood by name. We sincerely appreciate your testimonial and amazing comments regarding your recent purchase. We strive to treat all of our Coastal Kia clients the way we wish to be treated. Welcome to the Coastal Kia family and again.... congratulations! Please call us if you need anything. We are here to help.

March 31, 2019

Great Experience Kevin West was very helpful and knowledgeable. We stopped in to see what my car was worth and ended up driving away in a new Sorrento! More

by JMENTZ60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin West
Apr 01, 2019 -

Coastal Kia responded

Thank you so much for the five star review. It was thoughtful of you to mention Kevin West by name. Your kind words have been shared with Kevin and our entire Coastal Kia team. We know you will simply love your new Kia Sorento. Congratulations! Welcome to the Coastal Kia family!

March 30, 2019

COULD NOT HAVE BEEN BETTER SERVICE ONLY TOOK 2 HOURS AND 15 MINUTES. CAR NOW RUNS LIKE NEW. MORE PEP AND BETTER HANDLING. I NOW KNOW IT IS MORE THAN SAFE TO DRIVE. WILL GO BACK More

by JAMES.STAM61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB TOMLIN
Mar 30, 2019 -

Coastal Kia responded

Simply fantastic! Thank you for the amazing review. We are thrilled we were able to exceed your expectations. Thank you for trusting Coastal Kia with your automotive service needs!

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