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Coastal Kia

Wilmington, NC

4.8
5,474 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,474 reviews

April 10, 2019

Long time customer I have gotten five cars from them and they have always been nice and helpful. Both the service department and the sales department when I bought a new More

by LADYSILVERWOLF25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam for service department and Tyler for sales on my new kia
Apr 10, 2019 -

Coastal Kia responded

Thank you so much for your loyalty! You are an important part of our Coastal Kia family. Five cars.... WOW! We are humbled by your loyalty and dedication to our team and the Kia brand. Thank you for the great review and feedback. Please call us if you need anything. We are here to help!

April 10, 2019

Great dealership and great product. Very knowledgable and friendly staff. Impressed they took the time to introduce me to the service manager and the parts manager. This is the second v More

by TIDESLAVE
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Coastal Kia responded

Thank you for your loyalty to Coastal Kia and to the Kia product as well. We are thrilled you were introduced to our service and parts managers. We appreciate you being such an important part of our Coastal Kia family. Congratulations on your second purchase from Coastal Kia!

April 10, 2019

Oil change I always have a good experience with Kia service. They are helpful and I feel important when I am there. I feel like they are honest and tell me what More

by angela__oconnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Coastal Kia responded

Thank you so much for the five star review. We are thrilled you are always pleased with your experience in our service department. We appreciate you trusting you vehicle with our Kia Factory Trained Service Advisors and Technicians. Thank you for choosing Coastal Kia!

April 10, 2019

Couldn't be happier Sam was very prompt with greeting me even though it was rather busy at the moment. I was advised of drinks, free internet, snacks and the tv was set t More

by SSROBERTS94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 11, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the testimonial and five star review. We are thrilled you enjoyed HGTV while you were waiting and that we made you feel comfortable. It was thoughtful of you to describe our service as "phenomenal". We sincerely appreciate your business at Coastal Kia. Thank you!

April 09, 2019

Great! Jason Stone was phenomenal! Very professional, courteous and just an all around good guy! Will be recommending him and Coastal Kia to anyone I can! More

by rgilhuly13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Apr 09, 2019 -

Coastal Kia responded

Wonderful ! We think Jason Stone is phenomenal too! Thank you for the kind words and kudos for Jason. Congratulations on your recent purchase. Welcome to the rapidly growing Coastal Kia family.

April 09, 2019

Maintenance Staff was professional and personable, and easy to deal with. Answered my questions without hesitation. I'll definitely be back as necessary. A job w More

by BERNIE0251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam W
Apr 09, 2019 -

Coastal Kia responded

Awesome! Thank you for the amazing five star review. It was thoughtful of you to describe our staff as "professional, personable and easy to deal with". We sincerely appreciate you choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help.

April 09, 2019

Tire service I needed to replace a tire due to two nails on the side of the tire. Sam looked for a best price for the new tire. He kept me up to date on how the se More

by DSGLCG1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Apr 10, 2019 -

Coastal Kia responded

Thank you so much for the five star service review! It was thoughtful of you to mention Sam by name. We are thrilled he was able to exceed your expectations. We sincerely appreciate you choosing Coastal Kia for your automotive needs and we hope to see you again soon. Thank you for being such an important part of our rapidly growing Coastal Kia family.

April 09, 2019

First time buying and financing a new car. I went to dealer knowing about what I wanted, from looking on line at Coastal Kia. Jason Stone was assigned to meet me when I got there and help me as More

by LINDAOBG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone. Mike Mascavage
Apr 10, 2019 -

Coastal Kia responded

Thank you for the five star review! Congratulations on the purchase of your new Kia Rio. Wonderful! It was thoughtful of you to mention Jason by name. We are thrilled he was able to meet your needs and answer all your questions. It is great to hear you love your new ride. Welcome to the Coastal Kia family. Please call us if you need anything.

April 08, 2019

Service I entered the service dept for an oil change, tire rotation, and vehicle inspection. I was immediately asked in a very rude tone, "Did you fix any of More

by ai1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Coastal Kia responded

Thank you for your feedback. We apologize for your frustration and want to discuss your recent visit in detail. We are here to help and make things right. We are unable to pull your contact information from the information provided in this review. Please contact our Coastal Kia Service Director John Wigger at 910-408-0100 to discuss. We look forward to your call. Thank you!

April 06, 2019

Bob was great to work with! I had to have several items serviced on my Sorento. Bob explained everything thoroughly and made sure it was completed by the time I needed to pick t More

by KSAVAGE585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Apr 06, 2019 -

Coastal Kia responded

We think Bob Tomlin in service is wonderful too! Thank you for the five star review and for mentioning Bob by name. That was very thoughtful of you. Thank you for your recent service visit and we hope to see you again soon.

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