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Coastal Kia

Wilmington, NC

4.8
5,129 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,129 reviews

December 04, 2018

They’ve got it covered I went in because I had about 10 vehicles I was considering and they had most of them. Tyler helped me sort through my list and narrow it down. Not on More

by R13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 04, 2018 -

Coastal Kia responded

Thank you for the wonderful review for Coastal Kia ! Your kind words have been shared with Tyler and our entire team. We appreciate you shopping loyal ! Thank you so much for choosing us as your new car dealer. We are thrilled we were able to work with your budget and you found the perfect new Kia. Welcome to the Coastal Kia family. Enjoy your new Kia and please let us know if you need anything. All the best, Coastal Kia Wilmington, NC

December 03, 2018

service writers are always very helpful and understanding. Bob always explains cost w/ options, I don't like the cost but understand it is a fair price. More

by MOMANDMAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and John
Dec 04, 2018 -

Coastal Kia responded

We appreciate your business! Thank you for choosing Coastal Kia for your automotive service needs. Bob Tomlin is truly an asset to our service department and we are lucky to have him. : ) Thank you for the wonderful review. It warms our heart to hear you found our staff "very helpful and understanding". We pride ourselves on our A+ BBB rating. Our goal to treat our clients the way we wish to be treated. Thanks again, Your Coastal Kia Family

December 02, 2018

No Hassles, just great customer service Talk to JP and especially Tyler for a no pressure, no BS experience. In a painful car shopping experience with several so called dealers in the state, More

by _BJS_
Recommend Dealer
Yes
Employees Worked With
Other Employees : JP and Tyler
Dec 04, 2018 -

Coastal Kia responded

Thank you for the five star review! We sincerely appreciate your great review here at Coastal Kia! Your kind words have been shared with Tyler, JP, Pat and our entire team. Thank you for recognizing our "honesty and integrity". We sincerely appreciate your review and your business!

December 02, 2018

No pressure great deal and value Worked with service department on old car and Jason for new purchase, Service department was very helpful and fixed my old car for free ECU reprogram. More

by jwhoff3179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone,Service Guy can't remember his name,Bernie Brust
Dec 04, 2018 -

Coastal Kia responded

We sincerely appreciate the wonderful review and kudos for Jason in sales and our service department! We are thrilled you had a wonderful buying experience and did "not feel pressured". Thank you again from your Coastal Kia Family

December 02, 2018

Excellent Service at Coatal Kia From the initial meeting with the service attendant, Samuel Weisman, on Saturday, December 1, my maintenance service was a pleasant and informative ex More

by BPREIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samuel Weisman
Dec 04, 2018 -

Coastal Kia responded

Our entire Coastal Kia team wants to thank you for the wonderful five star review! We appreciate you choosing our service department for your service needs. We are always here to help! It was kind of you to share your thoughts and recognize Sam's efforts as well our courtesy van driver's carefulness. Thank you ! Coastal Kia Wilmington, NC

December 02, 2018

Bob and his team are honest and dependable. We trust Bob Tomlin and his recommendations. We have been with him for 10 years and followed him from another dealership to Kia for service. More

by KONALINK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Dec 04, 2018 -

Coastal Kia responded

Thank you for recognizing Bob Tomlin's efforts in our service department. We appreciate your loyalty and the wonderful review. Thank you! All the best, Coastal Kia Wilmington, NC

December 01, 2018

Awesome I'm so happy with the services i recived I'm so satisfied ask the service that I received Mike was a great help to me in every way very well-mannered and very patient and understanding More

by ALEIGH300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike. And Tyler
Dec 04, 2018 -

Coastal Kia responded

Thank you for the five star review! We are thrilled to hear you had an amazing service visit and appreciate you taking the time to go online and share your thoughts. We are glad you found Mike to be well-mannered, patient and understanding. Thank you for choosing Coastal Kia !

December 01, 2018

Factory recall 3 recall Satisfactory with everything the first Kia was purchased here maybe a second one will be purchased enjoy the Kia satisfied with everything so far than More

by ZEKEBUBBAJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Tyler Desmarest
Dec 04, 2018 -

Coastal Kia responded

Thank you for the great review! We appreciate it! It was thoughtful of you to go online and recognize our efforts here at Coastal Kia. We hope to see you again soon. Thanks again from Coastal Kia!

December 01, 2018

Disappointing I was led to believe I was leasing a brand new car with 11 miles on it. We worked out a deal and when I finally got the car it had 311 miles on it. Th More

by FrankWilliams
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Peggy Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : jason, Patrick Koballa
Dec 04, 2018 -

Coastal Kia responded

Mr. Williams, congratulations on the purchase of your new Kia! We apologize for any mileage confusion. We worked hard to try to come to an agreement when you came back in to work with Jason. We appreciate your business and are here to help.

December 01, 2018

First time at this dealer Employee's worked great to help us with the vehicle we wanted to purchase, Kelvin was very nice and helpful to find out what we needed to purchase ,so More

by BEAULIEUJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kelvin Swinson, Patrick Koballa
Dec 04, 2018 -

Coastal Kia responded

Congratulations on your purchase! It was kind of you to go online and share your thoughts regarding your experience and that you were pleased with Kelvin's help. We sincerely appreciate you shopping local. Thank you for choosing Coastal Kia. We wish you all the best and are here to help! Welcome to the Coastal Kia family.