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Coastal Kia

Wilmington, NC

4.8
5,233 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,233 reviews

January 24, 2019

Regular maintenance Excellent service great service associates. Bob Tomlin and Sam always gave me great service. They have always taken great care of my car. I will conti More

by AHAMBY824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Jan 25, 2019 -

Coastal Kia responded

Bob Tomlin, Sam Weisman and our entire Coastal Kia team want to thank you for the amazing five star review! Thank you for describing your experience as, "great service... always take great car of my car". We sincerely appreciate your business and are thrilled you are a part of our Coastal Kia Family!

January 24, 2019

Service Sam is very thorough, with check all the boxes dotting all the i’s. He even brought the car around so I wouldn’t get cold! More

by DULCROSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jan 24, 2019 -

Coastal Kia responded

Thank you for the five star review. It was thoughtful of you to mention Sam by name. His attention to detail and customer service skills are amazing. We are fortunate to have him on our Coastal Kia Team. Your kind words have been shared with Sam and our entire staff. Thank you for choosing Coastal Kia!

January 24, 2019

Professional with good customer service Jason Stone and Rob Maires were so helpful during my purchase of the Soul. Michael the Finance director was also thorough and helpful. Thank you. More

by satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Rob Maires, Michael Mascavage
Feb 19, 2019 -

Coastal Kia responded

Thank you for the five star review! Your kind words have been shared with Rob Maiers and Jason Stone. Congratulations on your recent Kia Soul purchase from Coastal Kia. We sincerely appreciate your business!

January 24, 2019

Best dealer experience ever. Bought an off lease 2015 Sorrento bout 18 months ago at a great price. Kudos to the service department ever since. After Hurricane Florence I saw my More

by DetJoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in service
Jan 24, 2019 -

Coastal Kia responded

Joe, Thank you for the amazing five star review! It was an absolute pleasure speaking with you on the phone earlier today. You were so thoughtful to call in to share your story and give kudos to our Coastal Team. We are thrilled to hear things are going well post Hurricane Florence and the paint repairs made your Sorento look like "it just rolled off the showroom floor" as you mentioned. Wonderful! Thank you for being an ambassador and such an important part of our rapidly growing Coastal Kia Family! We appreciate your support of "local small business".

January 23, 2019

Great service at Coastal Kia Coastal Kia is under new ownership, but so far it seems to be for the better. I can schedule my service visits online and receive a confirmation by e More

by faith.lough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 19, 2019 -

Coastal Kia responded

Thank you for the wonderful testimonial! Your kind words and awesome five star review are greatly appreciated. We love you found our seamless online service scheduling process to be convenient. It is great to hear that Bob exceeded your expectations. Thank you! We sincerely appreciate you choosing Coastal Kia!

January 23, 2019

Great Service Very nice and friendly yet professional. Dropped my car off and they took me to work. Later brought me my car and all issues had been addressed and I More

by ZAWSNANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Tobian
Feb 19, 2019 -

Coastal Kia responded

Thank you for the amazing five star review. It was kind of you to describe our service staff as, "very nice and friendly yet professional". We are thrilled you found our courtesy van service to be convenient. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

January 23, 2019

quick service I had to replace a door handle. I scheduled an appointment and I was in and out. I have always been happy with the service at this dealership. More

by JDHOMMEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Feb 19, 2019 -

Coastal Kia responded

We are thrilled we exceeded your expectations. Thank you so much for the five star review. It was kind of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

January 22, 2019

It's a joy to see people getting the job done right. I always like being around good people, doing what right while having fun. I love being on time and seeing good team work. Great job. More

by ALBONGOSIDBURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 19, 2019 -

Coastal Kia responded

Thank you for recognizing a job well done by our Coastal Kia staff! We sincerely appreciate the five star review. We realize there are several dealers to choose from in our area. Thank you so much for choosing Coastal Kia!

January 22, 2019

Great service. Bob Tomlin was great. Service visit was great-great attention to detail, friendly staff. Sales associate, Michael Lewis spent much be time with me, in the freezing cold lo More

by IOKIE1654
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin in Service, Michael Lewis in Sales. Michael went out of his way to assist me.
Feb 19, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to mention Michael Lewis by name. We are thrilled he went, "above and beyond" and was able to exceed your expectations. We appreciate you shopping local small business. Thank you for choosing Coastal Kia!

January 22, 2019

service check up I took my 2017 optima for its 15,000 mile check up. As is usual, I stayed and waited in the room provided. The customer service was excellent as alway More

by Kiaforte2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 19, 2019 -

Coastal Kia responded

We think Bob is wonderful too! Your kind words have been shared with Bob and our entire Coastal Kia service team. We are thrilled you are enjoying your 2017 Kia Optima. We appreciate you choosing our service department for all your automotive service needs Our Kia factory trained technicians are ready and willing to serve whenever you need them. It was very kind of you to recognize "the customer service was excellent as always". Wonderful ! Thank you for choosing local small business for your service needs.

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