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Coastal Kia

Wilmington, NC

4.8
5,474 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,474 reviews

May 04, 2019

A Recall that was quicker than expected! Thank You Purchased my Kia Soul here. Great dealership. Would purchase again. Always a great experience. Fast service. Waiting room is comfortable and clean. Sa More

by LMKIASOULOWNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
May 05, 2019 -

Coastal Kia responded

Thank you for the awesome review and your loyalty to Coastal Kia. Your testimonial is greatly appreciated. We want to thank you for choosing us as your car dealer. Please call us if you need anything. We are here to help.

May 04, 2019

The Best I would buy another Kia just because of their excellent service center. They are the nicest and the best! The waiting room is also great . . . comfo More

by TAYLOR412823
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 05, 2019 -

Coastal Kia responded

We are happy to hear you were able to enjoy our customer lounge experience and courtesy car wash. Thank you for the five star service review. We appreciate you being an important part of our Coastal Kia Family.

May 02, 2019

Service work done. My appointment was kept well. I was seen promptly and the work commenced immediately. All of the personnel were friendly and professional. Job well do More

by JIMBOBNFZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
May 02, 2019 -

Coastal Kia responded

Thank you for the great service review and kind comments. We are thrilled to hear you were seen "promptly and the work commenced immediately". We realize there are dozens of local service centers to choose from. Thank you for trusting your service needs with our Kia Factory Trained Service Advisors and Technicians. Thank you for being an important part of our Coastal Kia family.

May 02, 2019

Quick and excellent service Every visit to this service center has been quick and painless. They also offer a free shuttle service if you're getting more serious work done. Highl More

by JARROD456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam Weisman
May 03, 2019 -

Coastal Kia responded

Fantastic ! Thank you for the five star service review and thoughtful comments. We are thrilled your visit was "quick and painless". It is wonderful to hear you were able to take advantage of our Coastal Kia Courtesy Shuttle Experience. Thank you for choosing Coastal Kia. Please call us if you need anything.

May 02, 2019

new Car purchase/lease the service we received from coastal kia was very good. it was a pleasure working with our sales man. He only neglected to give us an option of a spa More

by AGGIEALG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : don't remember names !, Bernie Brust
May 02, 2019 -

Coastal Kia responded

Thank you for the five star review. We agree that it can seem odd to clients that a full spare is no longer included in vehicles of all makes and models. Researchers dictated the new trend. Their findings show; drivers call roadside assistance vs changing their own tires, drivers changing their own tires caused safety concerns with the Department of Transportation, not having a full spare lowers the body weight and helps with gas mileage. etc. Please call us if you have any questions or need further information. Thank you for your recent service visit! We appreciate you business at Coastal Kia!

May 02, 2019

A++++++ rating. This was the best experience I have had in obtaining a new vehicle. I loved my old car and wanted to keep it but it was worn out and needed to retire More

by ATAGALONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler D, Bob T (in service)
May 02, 2019 -

Coastal Kia responded

Simply Wonderful !! Thank you so much for the five star review. It was thoughtful of you to mention Tyler, Pat, Peggy and Bob by name. We are thrilled you had a great experience and that we were able to exceed your expectations. Our goal is to treat our clients the way we want to be treated. Congratulations on the purchase of your new Kia. We sincerely appreciate the awesome testimonial and kind remarks. Thank you for being an important part of our Coastal Kia family!

May 02, 2019

Service I would highly recommend the service center. They were all professional and personable. Although whoever fixes their windshields leaves a lot to be de More

by DAWNWHITE1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA
May 02, 2019 -

Coastal Kia responded

Thank you for the five star review and also for taking our call just now! We appreciate the constructive feedback. As mentioned we will address it internally with our outside vendor. As promised we would like to offer you a complimentary detail at your convenience. Please call our Operations Manager Peggy Roberts at 910-798-4705 to schedule your detail. Thank you for the high service recommendations and for being an important part of our Coastal Kia Family!

May 02, 2019

Service Sam, as always takes the best care of my Kia and me. Service was done in a timely matter. The coffee was very good also. More

by DANS3227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam weisman
May 03, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? It was thoughtful of you to mention him by name. Thank you so much for the five star review and awesome comments. We appreciate you trusting our Coastal Kia team with your service needs. Thank you for being such an important part of our rapidly growing Coastal Kia Family!

May 02, 2019

Jason was my hero. Painless purchase I took my soul in for service and left 3 hours later with a new Kia Soul. The easiest and best experience buying a car has ever been. Please ask for J More

by IOU1BIGGUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
May 03, 2019 -

Coastal Kia responded

Thank you Robin for the accolades and recommendations for Coastal Kia and Jason Stone. We sincerely appreciate the five star review. We have a culture of treating our clients the way we wish to be treated. Jason is a true ambassador of this culture. Congratulations on the purchase of your new Kia Soul. Thanks again for your loyalty and for being a part of our Coastal Kia Family.

May 01, 2019

Exceptional service!!!!! Kelvin and coastal kia went above and beyond any normal expectations of a car dealership. They found and approved the best car for me. Michael ib fina More

by RACHELJENNESS69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson and Michael in finance
May 01, 2019 -

Coastal Kia responded

Thank you! We are thrilled that Kelvin and our Coastal Kia team were able to exceed your expectations during your recent visit. We sincerely appreciate the five star review. Thank you for recognizing Kelvin and Michael by name. Welcome to the Coastal Kia family! Please call us if you need anything. We are here to help.

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