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Coastal Kia

Wilmington, NC

4.8
5,474 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,474 reviews

May 09, 2019

Kia service Great service, Bob is always courtesy, helpful, and informative. The staff from courtesy va up are always friendly and kind. Service done in timely m More

by MMETTS1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
May 10, 2019 -

Coastal Kia responded

Thank you for the great review and kind comments. We are thrilled you always find Bob to be “courteous, kind and informative”. We sincerely appreciate the service review. Thank you for choosing Coastal Kia for your service needs!

May 09, 2019

Sam was nice as always. The guys were courteous as always. I got a recall notice and the service department was prepared to fix the issue. My wait wasn't too long. More

by Val
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
May 09, 2019 -

Coastal Kia responded

Thank you for the wonderful service review! We appreciate the thoughtful comments. We strive to treat our clients they way we wish to be treated. We sincerely appreciate your business and hope to see you again soon.

May 09, 2019

Satisfied Customer We have always bought American made cars. By chance on a trip we rented a car and it was a Kia Soul. It was perfect for my husband to enter and exit d More

by Satisfied Customer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ashby
May 09, 2019 -

Coastal Kia responded

Such a wonderful five star review... thank you! We are thrilled the Kia Soul was just the right vehicle for you and your husband. Please stop by any time to say hello to Chris, Pat and our entire Coastal Kia team. Congratulations on your recent purchase. Welcome to the rapidly growing Coastal Kia Family!

May 08, 2019

Excellent inventory available Massive amount of cars to choose from and plenty of colors..staff pleasant and helpful. Tyler, our salesperson, was very knowledgeable and friendly. More

by hollidaydoc65
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, and Mike
May 08, 2019 -

Coastal Kia responded

Thank you thank you thank you! We sincerely appreciate the five star review. It was thoughtful of you to mention Tyler and Pat by name. Welcome to the Coastal Kia Family. Enjoy tour new vehicle!

May 08, 2019

Great! Had a recall on my car, problem was fixed fast and service was excellent. Great snack in the waiting area too! Bonus, Kia ROCKS. Thanks More

by tyrazz1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
May 08, 2019 -

Coastal Kia responded

Thank you! We are excited to hear you were able to enjoy our Coastal Kia Lounge experience. Wonderful! Thank you so much for the five star review. We hope to see you again soon!

May 08, 2019

Professional-Considerate-Hassle-free The salesman was very professional and considerate to my needs in both finding a vehicle suited for me and my wife and my financial status. More

by quincy1858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris (forgot last name) dark hair
May 08, 2019 -

Coastal Kia responded

Awesome! Congratulations on your recent purchase! We are thrilled you found your Product Specialist to be “professional and considerate”. It is wonderful to hear you and your wife are happy with your purchase. Welcome to the rapidly growing Coastal Kia Family!

May 08, 2019

Friendly and great customer service Appointment was easy in and out. Had issues with oily spots on windsheld afterwards. Without hesitation, Bob offered assistance and suggested I bring More

by angie.leary
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
May 08, 2019 -

Coastal Kia responded

We are here to help! Thank you for the wonderful review and warm comments. Let us know how we can help. Thank you for choosing Coastal Kia!

May 08, 2019

Speedy service Took my Soul in for a recall fix and the staff took care of it quickly and efficiently. The service staff is doing a great job. More

by RANGRMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Both service employees I interact with regularly do a great job.
May 08, 2019 -

Coastal Kia responded

Fantastic! We appreciate the five star service review and kudos for our staff. It was thoughtful of you to go online and share your thoughts. Thank you for choosing Coastal Kia!

May 08, 2019

Factory Recall Work Brought Optima in for anti-knock software upgrade and air bag harness recall fix. Sam was friendly and through and checked on me in the wait lounge to More

by LAIRDPM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
May 10, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome service review. We apologize that the change was moved to your front seat. We try to wipe down the center console boxes and change holders during our courtesy wash. Unfortunately it wasn’t moved back. Thank you again for the review and feedback. We hope to see you again soon!

May 08, 2019

As usual this Company is all for their customer! We've always used them & plan on continuing. Employees are courteous & friendly. Bob greeted me when I got there, took info & called me when car was r More

by cottontopssky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
May 08, 2019 -

Coastal Kia responded

We sincerely appreciate the five star service review. Thank you for recognizing Bob by name. He is wonderful and we are lucky to have him. Thank you for choosing Coastal Kia!

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