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Coastal Kia

Wilmington, NC

4.8
5,135 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,135 reviews

February 15, 2019

Everything was as expected and beyond! Service was done in time and everything was really professional! Got a free car wash which I was surprised about! Super happy customer! Will return! More

by ISABELLE.MAIER0302
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Feb 15, 2019 -

Coastal Kia responded

Thank you for the five star review and kind words. We are thrilled you are a "Super happy customer!" We look forward to your next visit and are glad you enjoyed the complimentary car wash. Thank you for choosing Coastal Kia!

February 14, 2019

Great Job Again Guys!! Our driver side wheel well plastic hub came loose and was rubbing on the tire. It was making a terrible noise, we were afraid to drive it, my husband More

by MARY MCCARLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman and Bob
Feb 14, 2019 -

Coastal Kia responded

Wonderful! We are thrilled our Coastal Kia service team was able to diagnose and repair your vehicle quickly. We love the comment, "it was just that simple".Thank you for the five star review. We appreciate you choosing Coastal Kia. Please call us if you need anything.We are here to help.

February 14, 2019

Great customer service Everytime I take my car in for routine servicing, the staff is so nice. They are always professional and they always go out of their way to assist me. More

by INSANERN45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam weissman
Feb 14, 2019 -

Coastal Kia responded

John, Sam and our entire Coastal Kia team want to thank you for the wonderful review. We strive to treat our clients the way we wish to be treated. We are thrilled you had a pleasant service experience. Thank you for choosing Coastal Kia!

February 14, 2019

Sam is absolutely wonderful I will deal with no one else but Sam. He is very professional and always on the job. He makes you feel very at ease when coming in to get your vehicle More

by SHONADANIELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 14, 2019 -

Coastal Kia responded

Thank you for the review and great feedback. We think Sam in service is awesome too! We appreciate your loyalty. Thank you for choosing Coastal Kia!

February 14, 2019

wonderful helped a lot trying to get a new car. was ina. rush and still helped me and got out of the door quickly it was a good experience and i’m thankful I fo More

by wood_mackenzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ashby
Feb 15, 2019 -

Coastal Kia responded

Thank you for the five star review. Congratulations on your recent purchase. How exciting! It was thoughtful of you to recognize Chris by name. Your kind words have been shared with Chris and our entire team. Welcome to the rapidly growing Coastal Kia family!

February 13, 2019

Great Service I am so pleased with the service I got at Coastal Kia from start to finish! Sam met me at the door. We went over the service I wanted and some add More

by Lynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Kelly
Feb 14, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review. We love that you mentioned Sam and Kelly by name. That was very thoughtful of you. Thank you for your awesome comments and for stating that "service went the extra mile!" We realize there are dozens of local service facilities to choose from. We sincerely appreciate you choosing Coastal Kia!

February 13, 2019

Professional and polite as always. The folks at Coastal Kia always do a top notch job. Very professional and polite. The job is always completed at the first time of asking. More

by WILLIAM.VANCE22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 13, 2019 -

Coastal Kia responded

Thank you so much for describing Coastal Kia as "top notch.. very professional and polite". Wonderful! We sincerely appreciate the five star review. It was thoughtful of you to go online and express your thoughts. Your kind words have been shared with our staff. Thank you for choosing Coastal Kia!

Feb 13, 2019 -

WILLIAM.VANCE22 responded

I should have mentioned Sam for his excellent service.

Feb 13, 2019 -

Coastal Kia responded

It is very thoughtful of you to mention Sam by name. We will make sure he is aware that you wanted to send kudos his way. Thank you so much!

February 13, 2019

Friendly,welcoming,diligent,professional,informed men. HAYWOOD,KYLE,STEVE AND KELLY MEADOWS THE YOUNG MEN WERE VERY FRIENDLY, PROFFESIONAL, DILIGENT, WELL INFORMED, HELPFUL AND DEDICATED TO THE CAUSE. More

by Prayerhouseministries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
HAYWOOD,KYLE,STEVE AND KELLY
Feb 14, 2019 -

Coastal Kia responded

Our entire Coastal Kia team wants to send a big thank you your way for the awesome five star review! Thank you for recognizing Haywood, Kyle, Steve and Kelly by name. We appreciate your kind words and are thrilled you found our team to be friendly, professional, diligent, helpful and well informed. We strive to reach our clients the way we wish to be treated. Thank you, your comments have been shared with our Coastal Kia team members.

February 12, 2019

The service center did a great job !! Sam is awesome !! Sam and the service department are awesome !! I called Thursday and they got me an appt for Saturday. They are so nice and helpful!! Great customer se More

by KIMWHITESPEECH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 13, 2019 -

Coastal Kia responded

Thank you for the five star review! We are excited to hear that Sam and our Coastal Kia service team were able to set up a convenient service appointment quickly that met your needs. Our culture at Coastal Kia is to treat our clients theway we wish to be treated. We sincerely appreciate you choosing Coastal Kia as your servicing dealer.

February 12, 2019

Oil change I went in for my first oil change. Sam W. was very helpful and courteous. I also wanted m transmission checked --they did so and found no problems. More

by WMOORE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Feb 13, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled you had a great service visit. It was thoughtful of you to recognize Sam W. by name. We are happy you found Sam to be, "very helpful and courteous". It is wonderful to hear you were able to take advantage of our courteous car wash too. Thank you for choosing Coastal Kia! Please call us if you need anything; we are here to help.

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