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Coastal Kia

Wilmington, NC

4.8
5,135 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,135 reviews

February 18, 2019

Great Service It is always a pleasure to work with Sam and Bob in the Service Dept. As I know, sometimes it can get very busy, but they are always quick to assist m More

by KELLYGJOHNSON1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernie Brust
Feb 18, 2019 -

Coastal Kia responded

Thank you for the awesome five star service review for Coastal Kia! We appreciate you recognizing Sam, Bob and our service department for their efforts. It is music to our ears to hear you describeour staff including Bob and Sam as "always a pleasure to work with" and "they have the answers". We appreciate you trusting our dealership with your Kia. Our culture is to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

February 17, 2019

It was wonderful Steve was very nice and when he said I am going to get this deal done and he did!i was very happy with his positive attitude. More

by YVONNEFORD8711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve and McDonald
Feb 18, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled Steve earned your trust and was able to meet your expectations. Congratulations on your recent purchase! Welcome to the Coastal Kia family. Please call us if you need anything. We are here to help.

February 17, 2019

Bob is the best service guy - always friendly and helpful!!! He and Sam always take care of us and the work is always excellent by the serice mechanics....Highly recommend this place. More

by JAMIE47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob os tje best!!!
Feb 17, 2019 -

Coastal Kia responded

Thank you for the five star review. We totally agree; we think “Bob is the best” too! It is wonderful to have you recognize Bob and Sam in our service center by name. We sincerely appreciate you trusting Coastal Kia with your automotive needs. Thank you for the high recommendations also. Please call us if you need anything, we are here to help!

February 16, 2019

Great The service department was very kind and attentive. The mechanic took me on a drive to see if my sorento was messed up, and thankfully, I was just par More

by VLL6867
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2019 -

Coastal Kia responded

Your thoughtful review is a testimonial that we sincerely appreciate. Thank you for the review and kind words. We appreciate your service visit description. Sharing understandable details with our clients is an important part of our culture at Coastal Kia. Thank you!

February 16, 2019

Nice folks, efficient, reasonable deal Relatively painless experience. Nice to work with folks that don't pressure or make you feel like a number, which is how the larger dealerships in Wil More

by MIKEJANKO99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Feb 16, 2019 -

Coastal Kia responded

Congratulations on your recent purchase. Thank you for the wonderful review. We are thrilled to hear you had a great experience and we made you feel welcome. It was kind of you to mention Rob and our staff. Please call us if you need anything. We are always here to help. Thank you for choosing Coastal Kia!

February 16, 2019

Great service, as usual The service is just terrific and we love working with Sam who is always very friendly, responsive and informative. He cultivates trust and reliabilit More

by KIPLINGSMOM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm afraid I can't remember his name!
Feb 17, 2019 -

Coastal Kia responded

Thank you for recognizing Sam as a great employee. We totally agree. We realize you depend on your Kia Soul to get you there safe and hassle free during every trip. We are here to help. Your kudos and thoughtful review are greatly appreciated. Thank you for choosing Coastal Kia!

February 16, 2019

Traded vehicle Salesman Tyler was gréât went in to just look and ended up trading our vehicle.Michael in finance was very helpful.This is second car we have bought h More

by Joy083
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest,Michael Masscavage
Feb 16, 2019 -

Coastal Kia responded

Thank you so much for your loyalty and amazing review. Your kind words have been shared with Tyler, Mike and our entire staff. Your repeat business means the world to us. You are an important part of our Coastal Kia family. Thank you and we hope to see you again soon!

February 15, 2019

Awesome Steve Kramer is the best, he will help you in any way he can! I trust him and will continue going to him for all our future vehicles. More

by S_WILCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Feb 15, 2019 -

Coastal Kia responded

Thank you for the five star Coastal Kia review. We think Steve Kramer is the best too. It is wonderful to hear he has earned your trust and your experience went well. We have created a culture with our team members to treat our clients the way we wish to be treated. We sincerely appreciate your business at Coastal Kia. Welcome to the Coastal Kia family!

February 15, 2019

Very Good Service and ammenities AS usual the service was excellent. As always service adviser Sam did his job professionally (with a smile) and i was very satisfied with the result. More

by BMUENCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam and Bob (service advisers)
Feb 15, 2019 -

Coastal Kia responded

It was very gracious and thoughtful of you to go online and give us such an awesome review.Thank you for mentioning Sam and Bob by name. We are glad you found your wait to be comfortable and accommodating. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

February 15, 2019

Great as usual Great and wait not too long everything done I needed Sam made sure I was satisfied with everything such a personal touch very appreciated great servic More

by PEGGYWILKES01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2019 -

Coastal Kia responded

Thank you for the thoughtful five star review! Your kind words have been shared with Sam and our entire Coastal Kia service team. It is wonderful to hear your service visit went great and you didn't have to wait long. You are an important part of our Coastal Kia family! Thank you for choosing Coastal Kia!

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