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Coastal Kia

Wilmington, NC

4.8
5,136 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,137 reviews

February 22, 2019

Competent, as usual Easy to make reservation online. Completed service in about an hour. Waiting area is well stocked and clean. Free customer WiFi is a nice touch. More

by MIKE1624
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Feb 23, 2019 -

Coastal Kia responded

Our Coastal Kia team wants to thank you for the feedback and five star review. We are happy to hear you were able to enjoy our customer lounge during your visit. We truly realize there are dozens of local service centers to choose from. We appreciate you choosing Coastal Kia. Thank you!

February 22, 2019

Love my Ford Got a great deal on just what my family needed. Finance was a breeze. Glad to be part of the Coastal Kia Family. *insert smiley face here* More

by mlee3406
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Mascavage, Kristin Recchia, Jason Stone
Feb 22, 2019 -

Coastal Kia responded

Thank you for choosing Coastal Kia. Congratulations on your recent purchase. It was kind of you to mention the great deal you received. Welcome to the Coastal Kia Family!

February 22, 2019

Very good They were really nice and friendly. The waiting area was really nice and clean. They made things really simple to understand. Overall a very pleasant More

by TROPICALKOHALAGUIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2019 -

Coastal Kia responded

Thank you for the great review and describing your visit as a “ very pleasant experience.” We are thrilled you were able to enjoy our waiting area. We are pleased you found it to be clean and accommodating. Thank you for the great feedback and for choosing Coastal Kia!

February 21, 2019

Recall Came in for a recall and everything was handled professional and very quickly. Spent may be a hour wait. Everything was great. Even got a free car wa More

by BUCKYCATT07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2019 -

Coastal Kia responded

It was gracious of you to give us such a wonderful five star review online. We are thrilled you were able to take advantage of our complimentary Coastal Kia car wash. We realize there are dozens of local service center to choose from. We sincerely appreciate you choosing Coastal Kia!

February 21, 2019

Friendly and professional The staff was friendly and answered each question I had professionally. They talked with me about all of the service items performed on my vehicle. More

by BETSYB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 21, 2019 -

Coastal Kia responded

Thank you for the five star review. We sincerely appreciate it. Our entire Coastal Kia team wants to thank you for the great review. We are thrilled you found our service department to be professional, friendly and helpful. You are an important part of our Coastal Kia family. Thank you for shopping and servicing with a local small business. Please call us if you need anything. We are here to help.

February 21, 2019

Piece of molding was coming off of passenger window 1st class service from Bob as usual. Pulled up thinking I would have to order the part and return another day to have it installed. Part was in stock More

by CMHATCH12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Feb 22, 2019 -

Coastal Kia responded

Thank you for the awesome five star review. It was kind of you to describe your experience as, "first class service", and for describing Bob as "this man always goes above and beyond". We sincerely appreciate your loyalty and kudos. Thank you for choosing Coastal Kia!

February 20, 2019

Oil change Ereryone there is very friendly and helpful. I know my car is in good hands when I leave it there. Sam was easy to work with. More

by PARTINE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 20, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. Thank you for your gracious review and kudos for Sam and our service department. We have established a culture of treating our clients the way we wish to be treated. Thank you for being an important part of our Coastal Kia family!

February 20, 2019

took three hours to do oil change, inspection and plug tire Even though i made an appt and told it would take 1 1/2 hours to do service, it took three hours and never received a call that tire needed to be plug More

by JBRONICO22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service manager...forgot name
Feb 23, 2019 -

Coastal Kia responded

We sincerely apologize for the wait time and your frustration. Our Service and Parts Director tried to reach you via phone and left a message. Please contact John Wigger at 910-408-0100 to discuss your recent visit. We want to make things right. We are here to help and hope to hear from you soon.

February 20, 2019

Courteous and professional Service consultants let us know what items needed to be done now, and what could wait until next oil change. Bob Tomlin has always been very helpful.. More

by SUSANSHANNON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Feb 21, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review. We are thrilled you trust Bob in our service department and have found him to be, "very helpful". It was kind of you to mention Bob by name. We sincerely appreciate your loyalty. Thank you for choosing Coastal Kia!

February 20, 2019

Great Sam is there when come u come in with your car and ask ? If there is something going with your car. He has checked out. More

by GEMCKNIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2019 -

Coastal Kia responded

Thank you for the awesome service review for Coastal Kia! We sincerely appreciate it. Your kind words have been shared with our entire team. It was thoughtful of you to mention Sam by name. We want to thank you for choosing Coastal Kia for your automotive service needs. Please call us if you need anything; we are here to help!

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