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Coastal Kia

Wilmington, NC

4.8
5,137 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,137 reviews

March 07, 2019

Very good experience I was met by the service rep as soon as I got out of the car, The rep confirmed all my information, including the reason I was getting service. He too More

by DIDAVEMAHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Coastal Kia responded

Thank you for the five star review! We are thrilled you had a great service experience. We sincerely appreciate your business at Coastal Kia!

March 06, 2019

JASON IS THE "MAN" Jason went above and beyond what I expected.He was so nice to talk to and made me feel comfortable during a really long deal.Didnt think I was going t More

by MIKE1096277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Mar 07, 2019 -

Coastal Kia responded

Thank you so much for your loyalty and dedication. We sincerely appreciate the five star review and kind words. You are such an important part of our Coastal Kia family. We strive to treat our clients the way we wish to be treated. Please call us if you need anything. We are here to help.

March 06, 2019

Service review bob and Sam are great to deal with. They are both very friendly and knowledgeable. They do keep informed of what up and coming service that I may or More

by jackgo2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Bob
Mar 06, 2019 -

Coastal Kia responded

Thank you for the awesome five star review! It was kind of you to mention Bob and Sam by name. We sincerely appreciate you describing them both as "friendly and knowledgeable". Your kind words have been shared with Bob, Sam and our entire team. We realize there are dozens of local service departments to choose from. We want to thank you for choosing our Kia Factory Certified Team at Coastal Kia.

March 06, 2019

Satisfied Soul owner Chris Ashby helped us and we were very satisfied with the deal he secured for me. I lost my vehicle in the flood and he went out of his way to help. More

by FRANANDJESSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ashly. Such a nice young man. He wasn't pushy and went out of his way to be helpful.
Mar 06, 2019 -

Coastal Kia responded

Thank you for the great feedback and awesome review. Your kind words have been shared with Chris Ashby and our entire staff. We are so sorry to hear you lost your vehicle during the flood. We are thrilled you are enjoying your new Kia Soul. Wonderful! Thank you for the testimonial and for choosing Coastal Kia! Please call us if you need anything; we are here to help. Welcome to the Coastal Kia family.

March 06, 2019

A No-Hassle Experience My sales advisor Steven was fantastic. I was planning on buying a Kia Soul last year, but due to an unforeseen problem arising, I had to back out. Whe More

by straycatskratch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Kramer
Mar 07, 2019 -

Coastal Kia responded

Fantastic news! Thank you for the five star review and kudos for Steve. It is wonderful to hear we were able to make “the sale quick and painless”. Thank you for allowing us to earn your business. We sincerely appreciate you choosing Coastal Kia!

March 05, 2019

Good experience Great customer service, very knowledgeable and helpful. The wait was not too bad for the service they provided. They explain what they did and why More

by NWJERSEYGRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2019 -

Coastal Kia responded

Your wonderful review and comments are greatly appreciated! Thank you for describing your visit as experiencing “great customer service”. Wonderful! Thank you for choosing Coastal Kia!

March 05, 2019

The staff was very helpful and friendly Sean and Michael were very knowledgeable of the sale process. Even though purchasing a car can be long and tedious Sean kept me informed of everythin More

by 3CHAPMANS1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Tobin and Michael Mascavage
Mar 05, 2019 -

Coastal Kia responded

Wonderful! We sincerely appreciate the testimonial and kudos for Sean and Mike. We are thrilled we were able to exceed your expectations. Welcome to the Coastal Kia family. Congratulations on your recent purchase!

March 05, 2019

Great customer service Coastal Kia, previously known as Stevenson Kia has been a service center that I have used multiple times and plan on using for many more years. Thank More

by HBUNTROCK425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Sam
Mar 05, 2019 -

Coastal Kia responded

Thank you for the amazing five star review! We can’t thank you enough for your loyalty and kind words. You are an important part of our rapidly growing Coastal Kia family. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia.

March 05, 2019

Always awesome I have two vehicles I have serviced at Coastal Kia. Sam and Bob are always helpful at the desk and always nice. I’m never disappointed with the work d More

by WHORUSH04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, Bob
Mar 06, 2019 -

Coastal Kia responded

Thank you for the five star review! We appreciate your loyalty and kudos for our team. It is wonderful to hear you are able to take advantage of our courtesy wash too. We sincerely appreciate your business. Thank you for choosing Coastal Kia!

March 02, 2019

The best service department I’ve ever dealt with. Ever Bob and Sam know what they are doing and make sure that my car is taken care of efficiently. they also make sure that I am given a ride, or update. More

by IOU1BIGGUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob and Sam
Mar 03, 2019 -

Coastal Kia responded

Thank you for the fantastic five star review. It was thoughtful of you to recognize our “dynamic duo” Sam and Bob. We are thrilled they exceeded your expectations during your service visit. Thank you for your loyalty. We sincerely appreciate you business at Coastal Kia!

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