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Coastal Kia
Wilmington, NC
5,137 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,137 reviews
March 10, 2019
Kia Niro Service We were met at the entrance by Sam before we even got out of the car. Nice. Service done quickly and thoroughly as promised. Shuttle service prompt We were met at the entrance by Sam before we even got out of the car. Nice. Service done quickly and thoroughly as promised. Shuttle service prompt and super courteous. All personnel professional. More
by MOMRD
Verified CustomerEmployees Worked With
Sam W.
March 10, 2019
First Oil Change 2019 Forte Service adviser Sam was very helpful and nice, did oil change and tire rotation for free. I'm going to bring my car back to dealer for all oil changes Service adviser Sam was very helpful and nice, did oil change and tire rotation for free. I'm going to bring my car back to dealer for all oil changes going forward. I would normally go to somewhere else due to the price, be service was so good I will pay more and come back. You can get it cheaper at Walmart but you always have to worry are they going to screw my car up on this visit ? The dealer know's these car's best for sure. More
by Jon3179
Employees Worked With
Sam
March 09, 2019
Again...always awesome Brought my Rio in for an oil change and tire rotation..they gave my car back squeaky clean and looking brand soaking new. Thanks everyone Brought my Rio in for an oil change and tire rotation..they gave my car back squeaky clean and looking brand soaking new. Thanks everyone More
by WHORUSH04
March 08, 2019
Great service The service is great, fast worker's, shuttle service, and snacks in the waiting area. Employees are fast and friendly, and always there to help. The service is great, fast worker's, shuttle service, and snacks in the waiting area. Employees are fast and friendly, and always there to help. More
by KSDAWSON604
Employees Worked With
Bob Tomlin
March 08, 2019
Awesome and Efficient I was greeted and checked in immediately upon my arrival. I was there less than an hour and because it was the first service on my newly purchased veh I was greeted and checked in immediately upon my arrival. I was there less than an hour and because it was the first service on my newly purchased vehicle, the oil change was on the house! A pleasant surprise! I've never had an issue with service on my Kia (this is my second one), but its clear to see that everyone has upped their game. More
by JBRUNO5
Employees Worked With
Bob TOMLIN
March 08, 2019
Best experience in purchasing a new car! Tyler made this trade so smooth. No high sales pitch or pressure. He really listened to our wishes and delivered exactly what we requested. Listening Tyler made this trade so smooth. No high sales pitch or pressure. He really listened to our wishes and delivered exactly what we requested. Listening is not always a virtue of car salesmen. And Michael made the financing fit into our budget without skimming on warranty services and gap insurance. This was our 3rd Kia purchase and probably not the last. I highly recommend this dealership. More
by JEANINEMEDIATE
Employees Worked With
Tyler Desmarest, sales and Michael Mascavage for financing
March 08, 2019
love my new car, but very time consuming Asked for another key and did not get one, and there are no car mats in the car....was I supposed to ask for them?? The whole process just took too l Asked for another key and did not get one, and there are no car mats in the car....was I supposed to ask for them?? The whole process just took too long! Over all, really like my new car! More
by SUNYDAZ751
Employees Worked With
steve and mark
March 07, 2019
Excellent service As with each visit toCoastal Kia the experience has been fantastic. I cannot say enough about their customer service as well as the outstanding car ma As with each visit toCoastal Kia the experience has been fantastic. I cannot say enough about their customer service as well as the outstanding car maintenance I have received. More
by rssparrish
Employees Worked With
Sam Weisman
March 07, 2019
Bought my first car and Michael was Incredibly helpful This is the first time buying a car and Michael (business manager) was extremely helpful and patient. He described everything to me including the basi This is the first time buying a car and Michael (business manager) was extremely helpful and patient. He described everything to me including the basics of loans. More
by ROGERS.ARIEL
Employees Worked With
Michael ??? , Chris
March 07, 2019
Overall great experience Kevin West was great to work with and was able to get me the car that I wanted at a price that fit my budget. Not only did he help me to figure out w Kevin West was great to work with and was able to get me the car that I wanted at a price that fit my budget. Not only did he help me to figure out which car best suited my needs but he also helped to resolve concerns that I had during the process. Haywood was also helpful during the final part of the sale. I will, however, say that one of the guys in the tower made a comment that could be heard throughout the office that was NOT appropriate and had Kevin not been as awesome as he was in getting me what I wanted in information, car and price I would probably have walked out. More
by DLANIER0
Employees Worked With
Kevin and Haywood
