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Coastal Kia

Wilmington, NC

4.8
5,140 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,140 reviews

March 27, 2019

Regular maintenance service. It is a pleasure to know who will be there to arrange the service. I trust their advice. Thank you. Everybody very thorough and accommodating thanks. More

by pmail1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kind comments. We realize there are dozens of local service centers to choose from. We appreciate you trusting our Kia factory trained service staff at Coastal Kia. Thank you for being an important part of our Coastal Kia family. We hope to see you again soon!

March 26, 2019

We Own a KIA Now! We were treated patiently and respectfully at Coastal KIA. Never felt pressured. We bought because of the clearly superior value and quality of the ve More

by Ken
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Tobin, Don't know the name but he completed all final paperwork, title and transfer, and payment. That young man should be commended too. Mr
Mar 27, 2019 -

Coastal Kia responded

Simply wonderful! Thank you so much for the five star review. We are thrilled we exceeded your expectations. Thank you for trusting Coastal Kia and for the trust you have in our product as well. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia family.

March 26, 2019

Mike Lewis was very knowledgeable and helpful! Mike Lewis was very Knowledgeable and helpful in my car buying process. He didn't stop until he found the right deal for me. Mike Mascavage was great More

by PN1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lewis, Michael Mascavage
Mar 27, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to mention Mike Lewis and Mike Mascavage by name. It is wonderful to hear that our team was able to find just the right deal that fit your needs. Fantastic! Thank you for describing your visit as "smooth and seamless". Welcome to the Coastal Kia family.

March 26, 2019

The time was very long I liked the vehicle but even the price was a bit high there didn't seem to be any positive reaction to negotiating the price even though I presented s More

by jedmcarpenter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Ashby and The banker (not sure of his name' he just took my check and set up oayments.
Mar 27, 2019 -

Coastal Kia responded

Thank you for the review and feedback. Unfortunately markup is minimal in order to stay competitive with the current automotive market. Our Coastal Kia team prides itself on providing an impeccable product at a fair price while providing a five star customer experience. Please call us if you have any questions or comments. We are here to help. Thank you!

March 26, 2019

Buy new car I went to the wrong dealership, but went I left that Kia lot I had good servicemen helping me to find the right car I wanted and I was very happy More

by CHERIEPOLLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Sleen
Mar 27, 2019 -

Coastal Kia responded

Wow! We would like to say you didn't go to the wrong dealership and found us.... rather you came to the right dealership as planned. We are thrilled you are happy and had a great experience. It was simply meant to be. Thank you for choosing Coastal Kia. Welcome to the rapidly growing Coastal Kia family !

March 26, 2019

Tyler My grandmother recently bought a car from Coastal Kia & she suggested that my granddad & me go there because I was looking for a new car. Tyler & Mike More

by BMJANEE93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler; Mike
Mar 27, 2019 -

Coastal Kia responded

Fantastic! Thank you so much for the five star review and kudos for Tyler and Mike. We can't thank you and your grandmother enough for choosing Coastal Kia as your dealer. Congratulations on the purchase of your new Kia Sorento. Welcome to the rapidly growing Coastal Kia family! We sincerely appreciate the recommendations and hope to see you again soon.

March 26, 2019

Surprised at how quickly the work was done ! Bob got me in and out quickly! Definitely will return if needed any other work. Even got a car wash also !Thanks for the great service Bob. More

by CRGRAY1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Mar 27, 2019 -

Coastal Kia responded

You are so welcome! Thank you for the five star review and for mentioning Bob Tomlin in our service department by name. We are thrilled he was able to get you "in and out quickly". We realize there are dozens of local service centers to choose from. Thank you for choosing our Kia factory trained service advisors and technicians to trust with your service needs. You are an important part of the Coastal Kia family. Thank you !

March 24, 2019

Awesome people The people at Coastal Kia are down to earth great people. They treat you with the highest respect and go to the ends of the earth to please you. More

by GYPSY81165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Coastal Kia responded

Thank you for the five star review and awesome accolades. Our entire team at Coastal Kia strives to treat our clients the way we wish to be treated. It was thoughtful of you to go online and share these wonderful comments. Thank you for being such an important part of our Coastal Kia family! Please call us if you need anything, we are here to help.

March 24, 2019

Great customer service with no pressure. Tyler helped us select the perfect vehicle for work/pleasure. Mike guided us thru the financing process with ease and answered all of our questions. O More

by Gregory A Gates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Mike Mascavage
Mar 25, 2019 -

Coastal Kia responded

Wonderful ! Thank you for mentioning Mike and Tyler by name. We truly appreciate the five star review and thoughtful comments. We are thrilled you were able to describe your visit as "a fantastic laid back car buying experience". Awesome! Thank you for choosing Coastal Kia!

March 23, 2019

Perfect customer service Bob with the service department is awesome and very wonderful. Upon finalizing my service he took the time to go over everything and also went and got More

by BRWN_SUGA_64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in service and Mr Bob the shuttle
Mar 25, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for Bob Tomlin in service and Bob Orr our amazing Coastal Kia Courtesy Shuttle Driver.We sincerely appreciate the kind words and want to thank you for mentioning them by name. We are thrilled to have you describe our service department as " awesome and very wonderful". We feel the same about you. Thank you for choosing Coastal Kia!

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