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Coastal Kia

Wilmington, NC

4.8
5,140 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,140 reviews

March 29, 2019

Generous and friendly Without an appointment, they were able to get my car in and did so very kindly and generously. Enjoy that employees check in on the waiting room to se More

by alward.carrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and for recognizing our employees efforts to check in with you during your stay. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia.

March 29, 2019

Waited way too long for nothing Arrived at 4:20 just to be told that car could not be fixed. Did get an oil change and was told car would be washed and cleaned up. Waited until 5:50. More

by JMDIGIOIA5
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Sam and Bob
Apr 01, 2019 -

Coastal Kia responded

Thank you for your feedback. We apologize that your car could not be fixed. Please come by when you are in the area and we will perform a courtesy wash at your convenience. It is a great time to take advantage of this due to pollen season. Thank you!

March 28, 2019

Easy and enjoyable Again, It was easy and enjoyable. Jason and Mike were great. They both made the experience painless and the best experience I’ve had purchasing a v More

by jasonpopkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone and Mike in Financing
Mar 28, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to mention Jason and Mike by name. Congratulations on your recent purchase. We are excited to hear your experience was "painless .... and the best experience". Welcome to the rapidly growing Coastal Kia family.

March 28, 2019

Great customer service Sam always does a great job. His attitude and attention to detail makes me comfortable having my car serviced at Coastal Kia. I also appreciate your More

by ADAMSORRELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 29, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing five star review. We think Sam is wonderful too. Your testimonial and kind comments are greatly appreciated. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We realize there are dozens of local service facilities to choose from. We are honored you have chosen our Kia factory trained service advisors and technicians to trust your vehicle with. We hope to see you again soon. Thank you!

March 28, 2019

Great experience! I purchased a 2015 Kia optima, from Steve Kramer he was a great sales person; I really enjoyed working with him and look forward to working with him a More

by VERIZON.BACKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
Mar 29, 2019 -

Coastal Kia responded

Thank you for the great five star review! The kind comments regarding your experience and kudos for Steve Kramer are greatly appreciated. Congratulations on the purchase of your 2015 Kia Optima. Welcome to the rapidly growing Coastal Kia family! Please call us if you need anything. We are here to help.

March 28, 2019

Coastal Kia Rocks Tyler Desmarest and Steve Kramer were both awesome. They took their time and really listened attentively. They both made the process of buying a new c More

by LILLI G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest Steve Kramer Mike Mascavage
Mar 29, 2019 -

Coastal Kia responded

Congratulations on the purchase of your new Kia! Thank you for the five star review. Your kind words have been shared with Tyler and Steve. It was thoughtful of you to describe "the process of buying a new car so easy". Wonderful! Welcome to the Coastal Kia family !

March 27, 2019

Awesome service After I parked the car and went inside I was treated real good. The young gentleman got me all registered in for my service and then showed me where More

by svislandgirl1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 28, 2019 -

Coastal Kia responded

Thank you! We think you are "number ONE" too. Thank you so much for the five star review and thoughtful comments. We are happy to hear you were able to enjoy our customer lounge experience and were comfortable during your wait. Please call us if you need anything. We are here to help!

March 27, 2019

They were checking for a safety recall. They did the safety recall and updated software and checked that everything was working properly. They also gave it a hand wash, to get rid of all o More

by CRF2273
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Coastal Kia responded

Wow! Thank you for the kudos and wonderful five star review. We are thrilled you enjoyed our customer lounge experience and you were able to get some work done during your wait. It was thoughtful of you to go online and share your thoughts. We pride ourselves on treating our clients the way we wish to me treated. Thank you for choosing Coastal Kia!

March 27, 2019

Another awesome experience !!! The Service Dept @ Coastal Kia is top notch and none can compare with the members there !! Sam Weisman and John Wigger went of of their to get my veh More

by Randy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
Mar 28, 2019 -

Coastal Kia responded

Fantastic! Thank you for the five star review. It was thoughtful of you to go online and rate our service department "top notch". We sincerely appreciate the kudos. You kind comments have been shared with Sam Weisman and John Wigger. Thank you for choosing Coastal Kia!

March 27, 2019

Happy with engine service. Was happy with your service and explanations. The car detailers who washed and waxed could pay more attention to detail. Overall I am pleased with you More

by MATTOCKS.SHERRI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Mar 28, 2019 -

Coastal Kia responded

Duly noted. Thank you for the feedback. We have shared your thoughts with our management staff and detail department. Please call us if you need anything. Stop by at your convenience and we will give you a courtesy wash. We realize we are in the middle of pollen season and know a quick bath can do wonders. Please call us if you need anything. We are here to help! Thank you for choosing Coastal Kia.

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