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Coastal Kia

Wilmington, NC

4.8
5,140 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,140 reviews

April 09, 2019

Great! Jason Stone was phenomenal! Very professional, courteous and just an all around good guy! Will be recommending him and Coastal Kia to anyone I can! More

by rgilhuly13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Stone
Apr 09, 2019 -

Coastal Kia responded

Wonderful ! We think Jason Stone is phenomenal too! Thank you for the kind words and kudos for Jason. Congratulations on your recent purchase. Welcome to the rapidly growing Coastal Kia family.

April 09, 2019

Maintenance Staff was professional and personable, and easy to deal with. Answered my questions without hesitation. I'll definitely be back as necessary. A job w More

by BERNIE0251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam W
Apr 09, 2019 -

Coastal Kia responded

Awesome! Thank you for the amazing five star review. It was thoughtful of you to describe our staff as "professional, personable and easy to deal with". We sincerely appreciate you choosing Coastal Kia for your automotive needs. Please call us if you need anything. We are here to help.

April 09, 2019

Tire service I needed to replace a tire due to two nails on the side of the tire. Sam looked for a best price for the new tire. He kept me up to date on how the se More

by DSGLCG1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Apr 10, 2019 -

Coastal Kia responded

Thank you so much for the five star service review! It was thoughtful of you to mention Sam by name. We are thrilled he was able to exceed your expectations. We sincerely appreciate you choosing Coastal Kia for your automotive needs and we hope to see you again soon. Thank you for being such an important part of our rapidly growing Coastal Kia family.

April 09, 2019

First time buying and financing a new car. I went to dealer knowing about what I wanted, from looking on line at Coastal Kia. Jason Stone was assigned to meet me when I got there and help me as More

by LINDAOBG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone. Mike Mascavage
Apr 10, 2019 -

Coastal Kia responded

Thank you for the five star review! Congratulations on the purchase of your new Kia Rio. Wonderful! It was thoughtful of you to mention Jason by name. We are thrilled he was able to meet your needs and answer all your questions. It is great to hear you love your new ride. Welcome to the Coastal Kia family. Please call us if you need anything.

April 08, 2019

Service I entered the service dept for an oil change, tire rotation, and vehicle inspection. I was immediately asked in a very rude tone, "Did you fix any of More

by ai1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2019 -

Coastal Kia responded

Thank you for your feedback. We apologize for your frustration and want to discuss your recent visit in detail. We are here to help and make things right. We are unable to pull your contact information from the information provided in this review. Please contact our Coastal Kia Service Director John Wigger at 910-408-0100 to discuss. We look forward to your call. Thank you!

April 06, 2019

Bob was great to work with! I had to have several items serviced on my Sorento. Bob explained everything thoroughly and made sure it was completed by the time I needed to pick t More

by KSAVAGE585
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Apr 06, 2019 -

Coastal Kia responded

We think Bob Tomlin in service is wonderful too! Thank you for the five star review and for mentioning Bob by name. That was very thoughtful of you. Thank you for your recent service visit and we hope to see you again soon.

April 06, 2019

Great service Instead of waiting for my car, I decided to use the Courtesy Van service. Fantastic, prompt and the driver, Bob, was very pleasant. Very pleased. More

by COMSTOCKJOAN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2019 -

Coastal Kia responded

Isn’t Bob just wonderful? We are thrilled to hear you were able to take advantage of our concierge courtesy shuttle service. Thank you for the five star review. We hope to see you again soon!

April 06, 2019

Coastal KIA is outstanding! The low pressure light popped on on my little KIA Soul. I thought that, with the changes in the weather, it would settle itself out as it has in the p More

by MSMAGGIE_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2019 -

Coastal Kia responded

Wonderful! Thank you for the testimonial and amazing five star review. It was kind of you to mention John Wigger by name. We pride ourselves on treating our Coastal Kia clients the way we wish to be treated. Thanks for making the trip to Coastal Kia... we are thrilled we continue to exceed your expectations!

April 05, 2019

Best prices in town! No buyers remorse either. Got a great running car for the best value in town! Staff was efficient, professional, and a pleasure to work with. More

by jared_millet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Maiers
Apr 06, 2019 -

Coastal Kia responded

Thank you for the five star review! It was thoughtful of you to comment, “staff was efficient, professional and a pleasure to work with”. This is Coastal Kia music to our ears. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to serve!

April 05, 2019

Sam is great! The staff in the service department is very friendly, attentive and knowledgeable. I would gladly recommend not only the service department but dealer More

by ESPERATORRES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 06, 2019 -

Coastal Kia responded

Thank you for the five star review! It was kind of you to share your thoughts regarding your recent service experience. Thank you for choosing to work with our Kia factory trained service staff. We appreciate you being such an important part of our Coastal Kia family.

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