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Coastal Kia

Wilmington, NC

4.8
5,140 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,140 reviews

April 13, 2019

Newer car for us We didnt come in to buy a newer car but we did end up doing that. Dave, Rob and Mike were awesome. will reccomend the dealership. More

by ROBINNEWTONMOULTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy came up to us in the parking lot and introduced herself and than handed us to Dave, than Rob helped out, than Bernie and Mike.
Apr 13, 2019 -

Coastal Kia responded

Congratulations on your recent purchase! It was very thoughtful of you to mention so many of our team members by name. We are thrilled you had a great experience. Welcome to the Coastal Kia Family!

April 11, 2019

Excellent Service I always get the best service at Coastal Kia!! The service guys are the best. They are very considerate to the customer's needs. I would recommend to More

by MAEIDA1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Coastal Kia responded

Wonderful! Thank you for the five star review and for the comment, "I always get the best service at Coastal Kia!" We appreciate the kind words and recommendations. Thank you for choosing Coastal Kia!

April 11, 2019

Awesome people--awesome dealership!! The people at Coastal Kia in Wilmington were great!! The service was super and the people I worked with guided me through the entire process. Dealt More

by UNC810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kramer and Mike
Apr 11, 2019 -

Coastal Kia responded

Mrs. Jones, thank you so much for the five star review and awesome comments. It was thoughtful of you to mention Peggy, Steve and Mike by name. Congratulations on the purchase of your new Kia. Welcome to the rapidly growing Coastal Kia family!

April 11, 2019

recalls I found out my brake sensors needed to be replaced but when I arrived for that they let me know that over the last couple of years were other things t More

by CHRISTINEA44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the names of the employees
Apr 11, 2019 -

Coastal Kia responded

Fantastic! Thank you for the amazing testimonial and five star review. We are thrilled we exceeded your expectations in our service department. Please call us if you need anything. We are here to help.

April 11, 2019

Easy peasy My previous Kia had been totaled in an accident. I loved that 2013 Optima so much I decided to go ahead and get a new 2019 one. Shawn worked with me a More

by ZENOFGEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn ?
Apr 11, 2019 -

Coastal Kia responded

Thank you for the five star review! Congratulations on the purchase of your new Kia Optima. We realize there are dozens of local dealerships to choose from. We sincerely appreciate you choosing Coastal Kia!

April 11, 2019

Great service ! Love Sam at Coastal Kia. He's always the nicest and accommodates my schedule for service. Always feel like I can trust what he tells me and doesn't t More

by KIM.MCKINNEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Service
Apr 11, 2019 -

Coastal Kia responded

We love Sam too! Isn't he wonderful? Thank you for the five star service review and for mentioning Sam by name. It is wonderful to hear that you have such a trusting relationship with Sam. We are always here to help so please don't hesitate to call us if you need us.

April 10, 2019

Long time customer I have gotten five cars from them and they have always been nice and helpful. Both the service department and the sales department when I bought a new More

by LADYSILVERWOLF25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam for service department and Tyler for sales on my new kia
Apr 10, 2019 -

Coastal Kia responded

Thank you so much for your loyalty! You are an important part of our Coastal Kia family. Five cars.... WOW! We are humbled by your loyalty and dedication to our team and the Kia brand. Thank you for the great review and feedback. Please call us if you need anything. We are here to help!

April 10, 2019

Great dealership and great product. Very knowledgable and friendly staff. Impressed they took the time to introduce me to the service manager and the parts manager. This is the second v More

by TIDESLAVE
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Coastal Kia responded

Thank you for your loyalty to Coastal Kia and to the Kia product as well. We are thrilled you were introduced to our service and parts managers. We appreciate you being such an important part of our Coastal Kia family. Congratulations on your second purchase from Coastal Kia!

April 10, 2019

Oil change I always have a good experience with Kia service. They are helpful and I feel important when I am there. I feel like they are honest and tell me what More

by angela__oconnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Coastal Kia responded

Thank you so much for the five star review. We are thrilled you are always pleased with your experience in our service department. We appreciate you trusting you vehicle with our Kia Factory Trained Service Advisors and Technicians. Thank you for choosing Coastal Kia!

April 10, 2019

Couldn't be happier Sam was very prompt with greeting me even though it was rather busy at the moment. I was advised of drinks, free internet, snacks and the tv was set t More

by SSROBERTS94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 11, 2019 -

Coastal Kia responded

Isn't Sam just wonderful? Thank you for the testimonial and five star review. We are thrilled you enjoyed HGTV while you were waiting and that we made you feel comfortable. It was thoughtful of you to describe our service as "phenomenal". We sincerely appreciate your business at Coastal Kia. Thank you!

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