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Coastal Chevrolet Santa Barbara - Service Center

Santa Barbara, CA

4.3
137 Reviews

137 Reviews of Coastal Chevrolet Santa Barbara - Service Center

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October 05, 2024

Everything was done that was said and I time. Staff was very professional and called to let me know vehicle was fone More

by MKOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Coastal Chevrolet Santa Barbara responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

October 04, 2024

I was supprised that you no longer washed the vehicles. Your people are great and they are always friendly and do the best they can to help. My only issue is when I spend over 700 dollars on an oil chang More

by RICKYRIDER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Coastal Chevrolet Santa Barbara responded

Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (866) 285-8498 so we can discuss your experience further. We look forward to hearing from you.

October 03, 2024

I worked with Chris to get into my Equinox EV and he was so helpful. I love my car and was very pleased with the entire team at Coastal Chevrolet. More

by KRISOSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Kehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Coastal Chevrolet Santa Barbara responded

We're happy you found our staff to be supportive during your experience here at Coastal Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 03, 2024

No waiting when I arrived. Good experience. Vehicle needs clearly explained. Turn around was quick. More

by J.FRANK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Hartley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

Courteous and professional attendance to my concerns. Daniel was exceptional with keeping me informed and on time for next appt. More

by whiskees48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Coastal Chevrolet Santa Barbara responded

Our staff is committed to providing each of our clients with the best automotive experience! If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 19, 2024

Friendly informed me about the maintenance of my new car and future service that will be needed More

by gmdport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Coastal Chevrolet Santa Barbara responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

September 11, 2024

Excellent service. Very fast and important service was completed. Thank you very much for the great communication as well. More

by CRRCHAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Coastal Chevrolet! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 24, 2024

If you want to have the worst car service experience ever, this is the place! Service advisor hung up on my when I called at 2:30 to ask why my car was not only not ready by 2:00 when they had promised More

by ALYSONA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charley Diaz Jaime
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 18, 2024

I Would Not Recommend Coastal Chevrolet. For Good Customer Services. Based On My Recent Experience's! More

by williamjlaprad43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ybarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello William, we regret to hear that your experience with us was not a more positive one. I did speak to our Service Manager Jason and your Advisor Daniel regarding your feedback and based on their feedback we have been in communication with you. They stated that unfortunately your extended warranty didn't cover some of the repairs your vehicle needed, which was truly out of our control; however, we are working with GM to get the remaining issues that are also not covered under your extended warranty handled. You will hear from Jason or Daniel once we have a response for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 17, 2024

Poor communication. Didn’t resolve problem despite multiple visits. Lacking customer service. Didn’t top off fluids. More

by moonmunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ybarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi, we regret to hear that you had this experience with us. We would like a better understanding about your recent experience, please reach out to our Service Manager Jason so we can work towards a resolution. Kind Regards, Elizabeth Reyes Customer Relations Manager