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Coastal Chevrolet Santa Barbara

Santa Barbara, CA

Overview
Employees
Reviews
Vehicles
4.3
211 Reviews
Welcome to Coastal Chevrolet Thank you for making your way to Coastal Chevrolet, your certified Chevrolet dealer serving drivers throughout Santa Barbara and the surrounding areas. At our dealership, you’ll find a solid selection of new Chevrolet for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Chevrolet technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts. Make your way to Coastal Chevrolet in Santa Barbara today for quality vehicles, a friendly team, and professional service at every step of the way.
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301 S Hope Ave

Santa Barbara, CA

93105

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Showing 211 reviews

August 25, 2024

Poor customer service skills, they only care about the sale, not the customer satisfaction. I will not buy a car or truck from Coastal Chevrolet. More

by IVANSANCHEZ.CWS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Meza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Valeriano
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Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Ivan, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please email me directly at ereyes@cam-usa.com, I look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 24, 2024

Thanks Juan I love my new car! Thank you for running back what I left behind as well! More

by satisfied customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Valeriano
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Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2024

If you want to have the worst car service experience ever, this is the place! Service advisor hung up on my when I called at 2:30 to ask why my car was not only not ready by 2:00 when they had promised More

by ALYSONA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charley Diaz Jaime
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi, we regret to hear that you had this experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 18, 2024

I Would Not Recommend Coastal Chevrolet. For Good Customer Services. Based On My Recent Experience's! More

by williamjlaprad43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ybarra
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello William, we regret to hear that your experience with us was not a more positive one. I did speak to our Service Manager Jason and your Advisor Daniel regarding your feedback and based on their feedback we have been in communication with you. They stated that unfortunately your extended warranty didn't cover some of the repairs your vehicle needed, which was truly out of our control; however, we are working with GM to get the remaining issues that are also not covered under your extended warranty handled. You will hear from Jason or Daniel once we have a response for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 17, 2024

Poor communication. Didn’t resolve problem despite multiple visits. Lacking customer service. Didn’t top off fluids. More

by moonmunoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ybarra
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi, we regret to hear that you had this experience with us. We would like a better understanding about your recent experience, please reach out to our Service Manager Jason so we can work towards a resolution. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 16, 2024

Hard to get updates. My car was filthy after being there for 2 weeks. How about having the car washed before returning it? More

by RUTH.KYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Ybarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi Ruth, it is disappointing for us to hear that your experience was anything less than great. We apologize that your vehicle was not clean upon pick up, as we do wash our customers vehicles. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 13, 2024

appreciate it alot, everything was really good thank your for the help, would definitely reccomend More

by MIGUELHIDALGO2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Huerta
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Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Our staff is committed to providing each of our clients with the best automotive experience and are glad your visit was the case. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 13, 2024

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by RWSCHEEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hi, thank you for the high star rating! Have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 12, 2024

Was able to get right in, was provided with the best support, and the problem with my truck was fixed on the spot. Top Notch customer service as always! More

by ERICWALLACE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

Hello Eric, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much again for your feedback! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 12, 2024

Absolutely the best. Professional, dependable, courteous, and beyond the call of duty...reliable and friendly and friendly too. Thank you! More

by MC2CROUCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Monreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charley Diaz Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Horneman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Huerta
Report | Print
Sep 20, 2024 -

Coastal Chevrolet Santa Barbara responded

We're pleased to know we have been able to exceed your expectations and really help you out! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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