Cliff Wall Subaru Mazda Mitsubishi

Mazda CX -3 was cold starting very rough (continued) My car was actually at Cliff Wall longer than I had driven it since purchase! I had picked it up thinking it was fixed, but the next morning, it did t My car was actually at Cliff Wall longer than I had driven it since purchase! I had picked it up thinking it was fixed, but the next morning, it did the same thing. I called John at Cliff Wall and brought the car back in. He had the mechanic take everything apart again. They discovered a piece of carbon stuck causing leakage and the problem! John DeBauche was incredibly patient with my "A" personality. He answered all of my questions and fixed my car. I did not have the opportunity to meet Mike Destiche, but I thank him for being as thorough as he was. I did no buy my car from Cliff Wall, but I will service the one I have with them and also recommend the quality service I received. Oh, I live 60 miles away in the UP, but will gladly drive the distance for this outstanding service. More

6000 mile service Got us in as scheduled. Service completed in a timely manner and had us back on the road as planned. Explained what was done, answered any questions Got us in as scheduled. Service completed in a timely manner and had us back on the road as planned. Explained what was done, answered any questions we had and made us feel welcomed. More

Always a good experience. Always have a good experience and customer service is good. Chat with the sales people and get updates on the new Subaru's coming in. As an Ambassador Always have a good experience and customer service is good. Chat with the sales people and get updates on the new Subaru's coming in. As an Ambassador I always learn something new. More

Super Subaru Dealer Trustworthy dealership, good service dept, This is our third Subaru purchase. The first two were Outbacks and now an Ascent. Best car we have ever ha Trustworthy dealership, good service dept, This is our third Subaru purchase. The first two were Outbacks and now an Ascent. Best car we have ever had. More

Paint The quote was quick and sent conveniently by email. Free loner while mine was being worked on - FABULOUS! AND put my Subaru badges on for me. AND Cle The quote was quick and sent conveniently by email. Free loner while mine was being worked on - FABULOUS! AND put my Subaru badges on for me. AND Cleaned my driver seat. More

Oil change Service writer was rude when I questioned about cost of oil change, since I’d never paid $60 for one before. My car doesn’t use synthetic oil. He neve Service writer was rude when I questioned about cost of oil change, since I’d never paid $60 for one before. My car doesn’t use synthetic oil. He never bothered to look that up. My husband discovered my car was significantly leaking oil the day after service. Mike took great care to make arrangements to pick up my car, clean up the oil on our garage floor, stay in contact with me during the process, and bring my vehicle to work once the missing gasket on my oil plug was replaced. I always liked going to the dealership for oil changes, even though it costs more than many other places in Green Bay. I liked the service and the waiting room. But this mistake could have led to serious engine issues if my husband hadn’t noticed the leak. Are the techs at Cliff Wall pushed to service cars for oil changes in too small amount of time to check things properly? This mistake caused headaches in travel to work, bringing my daughter to and from school, and missing a paid for exercise class. It cost gas for the trip across town and back. I will no longer bring my 2011 Subaru Outback to the dealership for routine oil changes and other “easy” repairs. Amy Kupsh More

Could have been better I had noticed after my last oil change a piece hanging down under my vehicle. After this oil change i asked if they had reattached it. They brought i I had noticed after my last oil change a piece hanging down under my vehicle. After this oil change i asked if they had reattached it. They brought it back into the service garage and it had not been reattached. When I inquired why, one of the service writers said " they could just remove it. " I don't care if it's necessary or not, it's part of my original vehicle. More

Lack of Communication The cars are nice, BUT THEY LACK COMMUNICATION! I’ve said this 3 times already in other surveys THAT THEY NEED to communicate better! Also, THEY REALL The cars are nice, BUT THEY LACK COMMUNICATION! I’ve said this 3 times already in other surveys THAT THEY NEED to communicate better! Also, THEY REALLY NEED TO CARE about their customers. I told them a concern I had on 10/25/19 and they didn’t seem to care about it. It’s like we’re just a number and a “money bag.” Customer service sucks everywhere now and it would be nice if employees would JUST START CARING! More

Great Experience Great experience all around, they have really friendly people there. Robin was great to work with and Nicholas in financing really made it quick and e Great experience all around, they have really friendly people there. Robin was great to work with and Nicholas in financing really made it quick and easy to get my financing together. More

Best experience ever in purchasing a new vehicle High resale value of my Mazda trade-in was a big factor in making a purchase at Cliff Wall. Found the total dealer experience from shopping for my ne High resale value of my Mazda trade-in was a big factor in making a purchase at Cliff Wall. Found the total dealer experience from shopping for my new SUV, the financing and delivery process to be first rate. Always had my previous Mazda serviced at Cliff Wall and will continue to bring in my new Mazda for servicing there also. More