Cleveland Ford

Finance department Did not get a detailed sales order ! Had $3000.00 worth of hidden add on! Tried to get it straightened out and was met with no way they did anything w Did not get a detailed sales order ! Had $3000.00 worth of hidden add on! Tried to get it straightened out and was met with no way they did anything wrong it was a done deal. Take cash or stay away from this place!! Went to see two F-150 trucks and the cheaper on just happened to get hit by a trailer so I couldn’t see it. Tried to cancel extra insurance plans , they said I couldn’t! Insurance company says they can. More

Salesman was very knowledgeable Had a real good experience. Eddie Ackerman was very helpful and knowledgeable. I got the truck I wanted with the options I wanted. Very good experienc Had a real good experience. Eddie Ackerman was very helpful and knowledgeable. I got the truck I wanted with the options I wanted. Very good experience. More

Scheduled maintenance Overall service was satisfactory. The reason I gave a satisfactory rating was because my cab chassis mounts were found to be defective after being rep Overall service was satisfactory. The reason I gave a satisfactory rating was because my cab chassis mounts were found to be defective after being replaced in June 2018 at crown ford in Fayetteville, North Carolina. The service representative at Cleveland Ford stated he would try to have the cab chassis mounts replaced at no cost if I sent him proof that mounts were replaced. Receipt of service was emailed to him Thursday August 8th. I believe the cab mounts should be replaced by Cleveland Ford at no cost to me. Cleveland Ford should be reimbursed by Ford for their work. Also a recall for the defective part should be initiated and the part should be redesigned to prevent further defects and expenditures More

Great people Everyone there was very friendly and courteous and did a great job of taking care of our car it was very fast and went the extra mile to take care of Everyone there was very friendly and courteous and did a great job of taking care of our car it was very fast and went the extra mile to take care of us More

Great Staff I was pleased with the staff at Cleveland Ford. No hassle, badgering, or surprises. Just good old fashioned customer service...I definitely recommend I was pleased with the staff at Cleveland Ford. No hassle, badgering, or surprises. Just good old fashioned customer service...I definitely recommend giving them a look if you are in the market for a used car. More

Always a dealership that I can trust! I have used this dealership for my service needs for many years, and I am always provided with excellent service! Ryan Martin and Brian Taylor work to I have used this dealership for my service needs for many years, and I am always provided with excellent service! Ryan Martin and Brian Taylor work to make sure that my service needs and concerns are addressed, and my expectations of a timely and fair priced experience is always met. I feel that they go beyond other area service departments to meet my satisfaction, and my business is always appreciated! This is a very professional and courteous service department. More

Service Very nice place people very friendly and helpful they always help you in the journey to improve your satisfaction in making it a pleasant experience Very nice place people very friendly and helpful they always help you in the journey to improve your satisfaction in making it a pleasant experience More

First new F150 I have purchased a 2019 STX f150. It was my first experience in owning a new vehicle. Ryan Hunter was an awesome assistant on every step. I know I mus I have purchased a 2019 STX f150. It was my first experience in owning a new vehicle. Ryan Hunter was an awesome assistant on every step. I know I must have drove him nuts but he held on. My appreciation goes out to him and the financial department for all they had done for me. I have been telling everybody about my Cleveland Ford and the interior staff. Thanks again. More

Great Experience We had a great experience. Eddie and Kris were great to work with. We had looked at vehicles in many states and were most pleased with our service her We had a great experience. Eddie and Kris were great to work with. We had looked at vehicles in many states and were most pleased with our service here. More

Fabulous service by Ciji! Ciji Peters is the epitome of customer service! She took care of everything for me and made sure I was well informed the entire time. Ciji Peters is the epitome of customer service! She took care of everything for me and made sure I was well informed the entire time. More