Cleveland Ford

Will not be back After a lot of money spent for spark plugs and gas cap.Car is still missing. Called to let them know ,guy put me on hold to talk to service manager go After a lot of money spent for spark plugs and gas cap.Car is still missing. Called to let them know ,guy put me on hold to talk to service manager got his voice mail and left message to call me back, have not heard 1 word from them! Will not be back and just lost a customer for dealership as well. We have bought multiple vehicles from them but no longer. More

Poor customer service The service department is terrible. Bought 2018 Ford Edge last year. The clear coat is coming off. Have been trying to get this resolved since May... The service department is terrible. Bought 2018 Ford Edge last year. The clear coat is coming off. Have been trying to get this resolved since May... no one will call us back to get this resolved.. More

Beware of extra cost If you expect to buy a vehicle for the price you see on cargurus, you will be disappointed. The price does not include document fees and an add-on for If you expect to buy a vehicle for the price you see on cargurus, you will be disappointed. The price does not include document fees and an add-on for a security package that all of their vehicles have (around $2000 for both). Their staff is friendly and helpful. A vehicle will also need a deep cleaning after purchase. More

Goes the extra mile The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happenin The transmission was slipping on my 2018 ford ecosport. Ryan drove it every day for a week to get it to replicate what is was telling him was happening. Finally it did it and he was able to be my problem solved with a bit of help from the ford corporation. He's the best person that I have dealt with with my now 2nd ford in 3 years. More

Impressed with speedy service I actually was impressed that I was able to receive service on a holiday. It's not easy for me to take time off from work to take care of my car and w I actually was impressed that I was able to receive service on a holiday. It's not easy for me to take time off from work to take care of my car and was glad the dealer has service that is convenient for its customers. Also the length of time was amazing as well. More

Extremely efficient, no pressure purchase. I bought a used truck. Found it online. Had my own financing in place when I got to the dealership. They were quick and efficient. No pressure selling I bought a used truck. Found it online. Had my own financing in place when I got to the dealership. They were quick and efficient. No pressure selling. Everyone was friendly and knowledgeable. I was in and out with my truck within one hour of arriving at dealership. Will go to them from now on. If purchasing a used vehicle make sure you ask for the fuel tank to be full. The only negative, the vehicle only came with one key. Also it didn’t have a key FOB. Wish it came with key FOB. It is important for alarm purposes. More

Amazing customer service I had a great experience here and will refer everyone I know that is looking for a car. Zach was great! Fast friendly service. I will definitely be ba I had a great experience here and will refer everyone I know that is looking for a car. Zach was great! Fast friendly service. I will definitely be back. More

Fixed my car right up! Ryan in the service department is the greatest! He keeps his word and take care of the customer. He worked to get our issue taken care of and we could Ryan in the service department is the greatest! He keeps his word and take care of the customer. He worked to get our issue taken care of and we couldn't be happier. More

They gave me good deal to deal with my Honda Civic They were very nice and deaf friendliness to help and work it out for me to get my Honda traded in for Nissan Versa car was good experience for me by They were very nice and deaf friendliness to help and work it out for me to get my Honda traded in for Nissan Versa car was good experience for me by myself! More

Great Service & Quality Vehicle We purchased a 2018 Ford Explorer Limited from Cleveland Ford and worked with sales representative Rex. The overall experience with the dealership was We purchased a 2018 Ford Explorer Limited from Cleveland Ford and worked with sales representative Rex. The overall experience with the dealership was great. The staff were very accommodating, helpful, friendly, and knowledgeable. Having been Ford owners for many years, we knew exactly what we wanted and that we didn't want to haggle around over pricing, fees, etc. We never felt like we had to do that here. They were respectful of our knowledge of trading/purchasing vehicles and didn't try to add on anything we didn't want. I would definitely recommend this dealership! More