Cleveland Ford

My name is Ruben Castro, recently I wrote a review of a negative sort due to an experience that I had while trying to get some work done on my 2018 Ford Edge. I was attempting to get the PTU fluid changed negative sort due to an experience that I had while trying to get some work done on my 2018 Ford Edge. I was attempting to get the PTU fluid changed and for one reason or another the people I was speaking to were not knowledgeable of this process and after multiple calls and multiple wrong responses, I cancelled the work orders that I had put in for both of my Ford vehicles. I then put in my review explaining what transpired, no slamming, just the facts, to inform others. I received a call from Chaz, one of the managers, wanting to talk about the review and to see how they could help with the situation and to express that the misunderstanding could have been handled better. Chaz explained that they resolved the issue and the work could be done if I would reconsider letting them do it and that she would make sure it got done right. I agreed and not only did they take care of the PTU, but took care of some pending recall issues and offered their free pickup and delivery service. I write this longer than normal amendment to my original review to stress the importance of writing them to express your concerns when something negative happens, but also we should also express our happiness when a resolution comes from them too. Obviously someone is reading them besides we customers. Again, thank you Chaz for the great follow up and follow through and to Rob, the driver, for treating my baby right. More

My Cleveland Ford horror story. Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the overheat light comes on. I rush it back and they say the engine is seized and that it had no antifreeze in the car and somehow this is not their fault. I reluctantly give in and say Okay replace the engine. After weeks of waiting they call and say the engine is finally in and replace is starting. The next day I get a call and they say well we ordered the wrong engine and it will not work. I then just end up trading that car in for a horrible Lease deal and cut my losses. When the lease is up the dealership calls and suggests I turn it there and I do and get a new car from them. A few months later I get a letter from the bank I had leased the car from and I owed thousands in no return and late fees. To my surprise the owner took care of the fees. Around 2018 I take yet another car I bought from this Dealership in because it keeps stalling while going down the road. They say it’s the computer which cost 2000 to replace so I let them change, a day later same problems persists. They they say it’s the thermostat another thousand dollar fix, I let them do that now. Next day again same problem. After they keep it for a month I’m informed it was a 2 dollar fuse the whole time. After I mention this is enough and I’m posting my story on reviews sites they agree to give me a couple thousand in free oil changes and sign like 20 business cards that I will turn in each visit. I also had tires for life which came with the purchase of this vehicle. Next visit on for maintenance everything went smooth. Now time for 2nd set of free tires and next free oil change. I call to set up appointment and I am told the dealership has changed owners and they will no longer do the tires or my oil changes to make up for their mistakes. I give up and decide I’m never going back again. We buy a Lincoln from local Lincoln dealership and a few years later they up and go out of business and I’m left with a hour drive to next closest dealership or go back to Cleveland Ford. I go back to them to do my 70,000 maintenance and I let them do a transmission flush, front end alignment and oil change this past Thursday 19 Jan 2023. The check engine light pops up a couple days later and it feels like the transmission gears down. I call they say it will be a week to get the engine light checked and a month if it is the transmission to get it in just to figure out the problem. I call and leave a message for the manager and about half hour later they say bring it in and they will check on their computer. I notice on the way there that I see no oil change sticker on windshield and check my oil percentage and it says 9% life of oil left. They say oh the technician just forgot to reset the oil life switch and it was changed. The check engine light says it was a misfire. He turns the check engine light off and says bring it back if it happens again. Also I have been trying to get a recall done that may lead to a fire inside the car and I always get parts on back order for the past year. So now I’m left with, here we go again, and no idea if the work I just paid a thousand for was truly even done and now the check engine lights back on. More

My experience purchasing a vehicle remotely with Cleveland Ford in Cleveland, Tennessee was a NIGHTMARE. I do like the used vehicle I purchased, but the service and sales were disorganized, rife wit Cleveland Ford in Cleveland, Tennessee was a NIGHTMARE. I do like the used vehicle I purchased, but the service and sales were disorganized, rife with miscommunication, and, frankly, horrible. First, be advised, that they tack on a “safety package,” which includes a ceramic coating and pulsing brake light at a cost of almost $1400. I told them I did want it, and finally, they took the charge for that down to just under $800. My salesman, Byron Linley, and I finally agreed upon an “out-the-door” price, plus the fee for “taxes, tag, and title,” after I told him I did NOT plan to trade in my car for the low offer of $2000. I told him I would be paying for taxes, tag, and title in Mississippi, so he recalculated, saying it must be added to the price when financing/a lien is involved. I agreed. Ultimately, I was sent a final itemized sales sheet with a pricing breakdown, which was attached to an e-mail as a dark, difficult-to-read photo. I looked primarily at the final price, which is what Byron had apparently gotten approved and we agreed upon. A few days later, I drove over 4 hours to the dealership. Upon arrival, I met with Byron, who told me he had only recently started working in sales after having been shifted from answering phones at the dealership. After printing and shuffling through papers, Byron ventured to the glass booth at the front, and sales manager Chopper Lamar returned to Bryon’s desk without Byron. He sat down and informed me that Byron had failed to remove the discount for the trade-in, so I owed $2000 more than the out-the-door price, for which I had specifically brought a check from my credit union, along with my down payment of $4500. I had already paid $500 to hold the vehicle until I arrived. I became upset with Chopper, and he said it was simply a miscommunication and asked if Byron should be punished, considering that he was new at the job. I told him their salesmen needed better training and communication skills—and asked him if I, in turn, should be the one punished for the problem. After some heated disagreement, I walked out. I returned later and negotiated once more. I still ended up paying $1100 more for the vehicle than I had been told. Moreover, I am in the process of getting a new driver’s license reflecting my maiden name because I have moved from Tennessee to Mississippi, and my old Tennessee driver’s license still shows my married name following a divorce. I have an updated Social Security card and U.S. passport with the correct maiden name, and the lien on the vehicle is also in my correct maiden name, but they INSISTED on putting the title in the INCORRECT divorced name on what is soon-to-be my old driver’s license. Byron ASSURED me that my Mississippi clerk’s office would EASILY be able to rectify the difference in name, but I have since found out that is not the case. Further, the temporary 30-day Tennessee tag they put on it is not valid in Mississippi after 7 days, and it’s apparently going to take the dealership WEEKS to get the paperwork necessary to procure the tag sent to the clerk in my county. To complicate even further, the employee in the Mississippi clerk’s office told me that the tax amount paid at sale generally does NOT include the fee for the tag, despite what Byron put into writing, so I may end up paying an ADDITIONAL amount to get the tag. I would never recommend this dealership to anyone, and I plan to do everything I can to publicize widely the highly stressful experience I had here. More

Paul did an amazing job! He was well informed and did everything in his power to work with us! He listened to our needs and found us a great truck! I will definitely be back He was well informed and did everything in his power to work with us! He listened to our needs and found us a great truck! I will definitely be back to see him! More

I am unemployed with no income. I inquired about getting a donated car and after 3-4 attempts my question was never resolved nor did the dealer acknowledge the issue I inquired about getting a donated car and after 3-4 attempts my question was never resolved nor did the dealer acknowledge the issue More

Cleveland Ford, “Home of the lifetime SCAM”! Have purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to hono purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to honor a valid warranty claim on faulty transmission because 1 oil change and 1 air cleaner replacement could not be verified. DO NOT TRUST THESE PEOPLE! They want to suck you in claiming a “Lifetime Warranty” but it is full of exceptions and loop holes which make it virtually worthless!! From sales to finance and service they simply can not be trusted! PLEASE do yourself a favor and find a dealership that actually cares about customer service and wants you to be a return customer. The most dishonest dealership I’ve ever purchased from. Wouldn’t allow them to put air in my tire at this point. Please drive right past and go to a dealership that has some sort of Moral Compass!!!! More

Well... While writing this my car is currently in their service department for the second time. We dropped it off the first time because the radio and touch screen wasn't working. A few days later I picked service department for the second time. We dropped it off the first time because the radio and touch screen wasn't working. A few days later I picked it up, and as I was driving away I decided to listen to the radio. You guessed it... The radio and touch screen still wasn't working, so I immediately turned around. They had a tech come out, and in the first few minutes of speaking with him he stated that it was probably the APIM, and it would have to be hooked up to test it. (Why they didn't go that initially?) I then had to discuss the $168 I just spent. They should have offered to apply to the actual repair straight away. The service writer then told me that the people who scheduled service appointments were not there and he would have them call me. Two days passed and no call. I then called in and spoke to that same service writer, and he offered no apology for not having the schedulers call me. The next service appointment was nearly a month out. My wife drove the car to the next appointment, and on the way there noticed the windshield wipers weren't working either. When she got there she told them about it, and asked them to take a look. That brings us to now. They've had my car for a week now and just called today to say it was the APIM, and that it's a $1200+ repair. I then asked his about the wipers, and he stated that they did not look at them despite my wife asking them to do so. He then later called me back to tell me that when the tech was running test for the APIM that the wipers were going crazy even when switched off. For some reason never thinking that there could be a reason for both issues to be occurring at the same time. Now they want an additional $135 to look into it. I guess we'll have to wait and see what they come up with. In closing, I suggest you not do business with this dealership, nor purchase a Ford for that matter. More

Zach was super helpful and got top dollar for our trade as well as put us in a bigger vehicle for our little girl. Overall great experience! as well as put us in a bigger vehicle for our little girl. Overall great experience! More

Not a good experience...if you want the gimmicks, the costly add ons and traditional (got to get the boss's approval), then this is your kind of dealership. Very friendly to try and make the sale but th costly add ons and traditional (got to get the boss's approval), then this is your kind of dealership. Very friendly to try and make the sale but then when you question the extras and refuse the high prices, they aren't interested. I found them to be everything I dislike about going used car shopping. More