Cleveland Ford

JD cow was very attentive and helped us pick out the vehicle we needed for us! vehicle we needed for us! More

Drove over 200 miles to find out truck I was looking at was sold just hours before, After several hours of looking for vehicle that couldn't be found was made a offer of $8000 off MSRP on a F150 plus reba was sold just hours before, After several hours of looking for vehicle that couldn't be found was made a offer of $8000 off MSRP on a F150 plus rebates of $3750 by Jay Patel. After closing deal the figures just didn't add up. Only $6000 was deducted I believe it was a mistake not on prepose. Then excuses were made saying ford had wrong info in computer. Then I am sorry but you signed contact. I trusted dealership and all employees. I feel a $2000 mistake needs to be addressed. I was told they were loosing money on deal. Should not of been offered if can't do only reason I took. Was in vehicle leaving when that was offered. More

Very very pleased with the entire experience! Was able to get the exact truck I've been wanting for awhile . JD & the manager both - went the extra mile for me & my husband, and I really apprec Was able to get the exact truck I've been wanting for awhile . JD & the manager both - went the extra mile for me & my husband, and I really appreciate that. Excellent Professionalism at its best ! More

My name is Ruben Castro, recently I wrote a review of a negative sort due to an experience that I had while trying to get some work done on my 2018 Ford Edge. I was attempting to get the PTU fluid changed negative sort due to an experience that I had while trying to get some work done on my 2018 Ford Edge. I was attempting to get the PTU fluid changed and for one reason or another the people I was speaking to were not knowledgeable of this process and after multiple calls and multiple wrong responses, I cancelled the work orders that I had put in for both of my Ford vehicles. I then put in my review explaining what transpired, no slamming, just the facts, to inform others. I received a call from Chaz, one of the managers, wanting to talk about the review and to see how they could help with the situation and to express that the misunderstanding could have been handled better. Chaz explained that they resolved the issue and the work could be done if I would reconsider letting them do it and that she would make sure it got done right. I agreed and not only did they take care of the PTU, but took care of some pending recall issues and offered their free pickup and delivery service. I write this longer than normal amendment to my original review to stress the importance of writing them to express your concerns when something negative happens, but also we should also express our happiness when a resolution comes from them too. Obviously someone is reading them besides we customers. Again, thank you Chaz for the great follow up and follow through and to Rob, the driver, for treating my baby right. More

My Cleveland Ford horror story. Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the Late 90’s I bring in my Mustang for an oil change. I am told it has a small antifreeze leak and I say go ahead and do repair. It on the way home the overheat light comes on. I rush it back and they say the engine is seized and that it had no antifreeze in the car and somehow this is not their fault. I reluctantly give in and say Okay replace the engine. After weeks of waiting they call and say the engine is finally in and replace is starting. The next day I get a call and they say well we ordered the wrong engine and it will not work. I then just end up trading that car in for a horrible Lease deal and cut my losses. When the lease is up the dealership calls and suggests I turn it there and I do and get a new car from them. A few months later I get a letter from the bank I had leased the car from and I owed thousands in no return and late fees. To my surprise the owner took care of the fees. Around 2018 I take yet another car I bought from this Dealership in because it keeps stalling while going down the road. They say it’s the computer which cost 2000 to replace so I let them change, a day later same problems persists. They they say it’s the thermostat another thousand dollar fix, I let them do that now. Next day again same problem. After they keep it for a month I’m informed it was a 2 dollar fuse the whole time. After I mention this is enough and I’m posting my story on reviews sites they agree to give me a couple thousand in free oil changes and sign like 20 business cards that I will turn in each visit. I also had tires for life which came with the purchase of this vehicle. Next visit on for maintenance everything went smooth. Now time for 2nd set of free tires and next free oil change. I call to set up appointment and I am told the dealership has changed owners and they will no longer do the tires or my oil changes to make up for their mistakes. I give up and decide I’m never going back again. We buy a Lincoln from local Lincoln dealership and a few years later they up and go out of business and I’m left with a hour drive to next closest dealership or go back to Cleveland Ford. I go back to them to do my 70,000 maintenance and I let them do a transmission flush, front end alignment and oil change this past Thursday 19 Jan 2023. The check engine light pops up a couple days later and it feels like the transmission gears down. I call they say it will be a week to get the engine light checked and a month if it is the transmission to get it in just to figure out the problem. I call and leave a message for the manager and about half hour later they say bring it in and they will check on their computer. I notice on the way there that I see no oil change sticker on windshield and check my oil percentage and it says 9% life of oil left. They say oh the technician just forgot to reset the oil life switch and it was changed. The check engine light says it was a misfire. He turns the check engine light off and says bring it back if it happens again. Also I have been trying to get a recall done that may lead to a fire inside the car and I always get parts on back order for the past year. So now I’m left with, here we go again, and no idea if the work I just paid a thousand for was truly even done and now the check engine lights back on. More

My experience purchasing a vehicle remotely with Cleveland Ford in Cleveland, Tennessee was a NIGHTMARE. I do like the used vehicle I purchased, but the service and sales were disorganized, rife wit Cleveland Ford in Cleveland, Tennessee was a NIGHTMARE. I do like the used vehicle I purchased, but the service and sales were disorganized, rife with miscommunication, and, frankly, horrible. First, be advised, that they tack on a “safety package,” which includes a ceramic coating and pulsing brake light at a cost of almost $1400. I told them I did want it, and finally, they took the charge for that down to just under $800. My salesman, Byron Linley, and I finally agreed upon an “out-the-door” price, plus the fee for “taxes, tag, and title,” after I told him I did NOT plan to trade in my car for the low offer of $2000. I told him I would be paying for taxes, tag, and title in Mississippi, so he recalculated, saying it must be added to the price when financing/a lien is involved. I agreed. Ultimately, I was sent a final itemized sales sheet with a pricing breakdown, which was attached to an e-mail as a dark, difficult-to-read photo. I looked primarily at the final price, which is what Byron had apparently gotten approved and we agreed upon. A few days later, I drove over 4 hours to the dealership. Upon arrival, I met with Byron, who told me he had only recently started working in sales after having been shifted from answering phones at the dealership. After printing and shuffling through papers, Byron ventured to the glass booth at the front, and sales manager Chopper Lamar returned to Bryon’s desk without Byron. He sat down and informed me that Byron had failed to remove the discount for the trade-in, so I owed $2000 more than the out-the-door price, for which I had specifically brought a check from my credit union, along with my down payment of $4500. I had already paid $500 to hold the vehicle until I arrived. I became upset with Chopper, and he said it was simply a miscommunication and asked if Byron should be punished, considering that he was new at the job. I told him their salesmen needed better training and communication skills—and asked him if I, in turn, should be the one punished for the problem. After some heated disagreement, I walked out. I returned later and negotiated once more. I still ended up paying $1100 more for the vehicle than I had been told. Moreover, I am in the process of getting a new driver’s license reflecting my maiden name because I have moved from Tennessee to Mississippi, and my old Tennessee driver’s license still shows my married name following a divorce. I have an updated Social Security card and U.S. passport with the correct maiden name, and the lien on the vehicle is also in my correct maiden name, but they INSISTED on putting the title in the INCORRECT divorced name on what is soon-to-be my old driver’s license. Byron ASSURED me that my Mississippi clerk’s office would EASILY be able to rectify the difference in name, but I have since found out that is not the case. Further, the temporary 30-day Tennessee tag they put on it is not valid in Mississippi after 7 days, and it’s apparently going to take the dealership WEEKS to get the paperwork necessary to procure the tag sent to the clerk in my county. To complicate even further, the employee in the Mississippi clerk’s office told me that the tax amount paid at sale generally does NOT include the fee for the tag, despite what Byron put into writing, so I may end up paying an ADDITIONAL amount to get the tag. I would never recommend this dealership to anyone, and I plan to do everything I can to publicize widely the highly stressful experience I had here. More

Paul did an amazing job! He was well informed and did everything in his power to work with us! He listened to our needs and found us a great truck! I will definitely be back He was well informed and did everything in his power to work with us! He listened to our needs and found us a great truck! I will definitely be back to see him! More

I am unemployed with no income. I inquired about getting a donated car and after 3-4 attempts my question was never resolved nor did the dealer acknowledge the issue I inquired about getting a donated car and after 3-4 attempts my question was never resolved nor did the dealer acknowledge the issue More

Cleveland Ford, “Home of the lifetime SCAM”! Have purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to hono purchased 5 vehicles from the dealership over the past 5 or so years. Really thought they were different but believe me they are not. Refused to honor a valid warranty claim on faulty transmission because 1 oil change and 1 air cleaner replacement could not be verified. DO NOT TRUST THESE PEOPLE! They want to suck you in claiming a “Lifetime Warranty” but it is full of exceptions and loop holes which make it virtually worthless!! From sales to finance and service they simply can not be trusted! PLEASE do yourself a favor and find a dealership that actually cares about customer service and wants you to be a return customer. The most dishonest dealership I’ve ever purchased from. Wouldn’t allow them to put air in my tire at this point. Please drive right past and go to a dealership that has some sort of Moral Compass!!!! More