Cleveland Ford

Well... While writing this my car is currently in their service department for the second time. We dropped it off the first time because the radio and touch screen wasn't working. A few days later I picked service department for the second time. We dropped it off the first time because the radio and touch screen wasn't working. A few days later I picked it up, and as I was driving away I decided to listen to the radio. You guessed it... The radio and touch screen still wasn't working, so I immediately turned around. They had a tech come out, and in the first few minutes of speaking with him he stated that it was probably the APIM, and it would have to be hooked up to test it. (Why they didn't go that initially?) I then had to discuss the $168 I just spent. They should have offered to apply to the actual repair straight away. The service writer then told me that the people who scheduled service appointments were not there and he would have them call me. Two days passed and no call. I then called in and spoke to that same service writer, and he offered no apology for not having the schedulers call me. The next service appointment was nearly a month out. My wife drove the car to the next appointment, and on the way there noticed the windshield wipers weren't working either. When she got there she told them about it, and asked them to take a look. That brings us to now. They've had my car for a week now and just called today to say it was the APIM, and that it's a $1200+ repair. I then asked his about the wipers, and he stated that they did not look at them despite my wife asking them to do so. He then later called me back to tell me that when the tech was running test for the APIM that the wipers were going crazy even when switched off. For some reason never thinking that there could be a reason for both issues to be occurring at the same time. Now they want an additional $135 to look into it. I guess we'll have to wait and see what they come up with. In closing, I suggest you not do business with this dealership, nor purchase a Ford for that matter. More

Zach was super helpful and got top dollar for our trade as well as put us in a bigger vehicle for our little girl. Overall great experience! as well as put us in a bigger vehicle for our little girl. Overall great experience! More

I just purchased a 2021 Ford F150 from Cleveland Ford. My salesman was Brad Doty. Brad is a true professional and a super nice guy. Brad is a very hands off no pressure type of salesman who is very knowledge salesman was Brad Doty. Brad is a true professional and a super nice guy. Brad is a very hands off no pressure type of salesman who is very knowledgeable and really believes in customer service. Although I ordered my truck with a different salesman, because he was unavailable Brad took care of me the day my truck was delivered. There were a couple cosmetic defects when the truck arrived at the dealership, so Brad made all the arrangements to get me in a rental vehicle for a couple days while they fixed the items. Everything he said he would do was taken care of. I now have my new truck and all is well. I would highly recommend Cleveland Ford if you live in the area in our searching for a new or used vehicle. More

Not a good experience...if you want the gimmicks, the costly add ons and traditional (got to get the boss's approval), then this is your kind of dealership. Very friendly to try and make the sale but th costly add ons and traditional (got to get the boss's approval), then this is your kind of dealership. Very friendly to try and make the sale but then when you question the extras and refuse the high prices, they aren't interested. I found them to be everything I dislike about going used car shopping. More

These folks were fantastic to work with! Very professional! Highly recommend them! Chopper, Zach, and Callie were all wonderful to work with and took very good care of us professional! Highly recommend them! Chopper, Zach, and Callie were all wonderful to work with and took very good care of us More

We bought our Ford Expedition last year, but time has gotten away and I kept forgetting to leave a review. We worked with JD and he was so helpful plus eager to assist with any questions or issues we had gotten away and I kept forgetting to leave a review. We worked with JD and he was so helpful plus eager to assist with any questions or issues we had after the purchase! He was very friendly and nice to work with. He made our experience great!!! More

Bought a Ford F-150 from these guys. Overall it was a pretty good experience. My one critique is that they install a flashing 3rd brake light from a third party vendor called Pulse and attempt to charge pretty good experience. My one critique is that they install a flashing 3rd brake light from a third party vendor called Pulse and attempt to charge the customer $400 for it. It is a $25 product and I got them to remove the charge for it. More

Michael Hicks was awesome took the time to listen to are wants and needs very professional to work with recommend with high attributes nice guy wants and needs very professional to work with recommend with high attributes nice guy More

Awesome Customer Service Ciji always provides top notch service, and she had me in and out in record timing! If you have a Ford vehicle, have it serviced at Cleveland Ford! Ciji always provides top notch service, and she had me in and out in record timing! If you have a Ford vehicle, have it serviced at Cleveland Ford! Who else knows your vehicle better than the dealer? More

Excellent Experience Buying a Used Car Buying a car remotely is not an easy experience, but working with JD really made the experience so much easier. The level of communication, honesty, a Buying a car remotely is not an easy experience, but working with JD really made the experience so much easier. The level of communication, honesty, and kindness I experienced made my very happy about the experience overall. More