Clement Hyundai

Overall experience with Suntrup Hyundai was very good. Great customer service and Sam Jones was good to work with. Detailed and filled up the tank when I left with my new purchase. Great customer service and Sam Jones was good to work with. Detailed and filled up the tank when I left with my new purchase. More

I have been buying new cars for over 20 years. Eight of those years was with the same salesman. I must say I have NEVER experienced such horrible service! Both my daughter and I were looking at the Elan those years was with the same salesman. I must say I have NEVER experienced such horrible service! Both my daughter and I were looking at the Elantra's for her. Although we did visit a local dealership prior to Suntrup. I have a collegue that went to Suntrup and she requested I stop by and talk with Brian. Brian was very nice and 'seemed'confident that he could help us with a purchase, regardless of our circumstances. After 3 days of "no call backs", different stories when I was able to talk with someone, alot of BS from the finance people, I realized this dealership was TERRIBLE!! This realization came the same day I was told you couldnt help me, yet those 3 days prior there weren't any problems with getting us into a car.( Words from the staff) The following Monday morning I called Mungenast and spoke with a sales person by phone and told her exactly what I wanted, my circumstances, my trade in, etc.. Guess what ? No hassle and drove off with a 2013 Elantra that Thursday evening. Mind you I had never met this person and only talked with her by phone up until the day we picked up the car. What it boiled down to was Mungenast was not greedy!Not sure why I went along with the games your folks played with me for those 3 days, but I can say your actions pushed me to Mungenast. In closing the person that referred me to this dealership is having nothing but problems with you now as well. I would NEVER recommend Suntrup to anyone, my worst experience in 20 years of buying!! More

The team there is phenomenal and I would recommend them to anyone! They will take care if you and get you a great deal! I plan to return again and again! to anyone! They will take care if you and get you a great deal! I plan to return again and again! More

They found a way to get us into a new car with excellent warranty protection. They were understanding of our situation after my wife's accident, and came through with a very competitive deal for us. warranty protection. They were understanding of our situation after my wife's accident, and came through with a very competitive deal for us. More

My sales consultant was Dan Gibbons. We spoke on the phone before my arrival, he was was friendly, helpful and easy to talk to. When I arrived he greeted me with a smile, a handshake and an offer to hel phone before my arrival, he was was friendly, helpful and easy to talk to. When I arrived he greeted me with a smile, a handshake and an offer to help me find something I'd like. He took his time and found out what I was interested in trying out. We took a walk through their lot. They had a very good selection. I ended up driving three different Hyundai Sonatas and choosing the last one. They had some very good lease offers and ended up getting my car with one. I had questions about leasing and Dan was quick in getting me answers to anything he wasn't for sure about. When we settled on a deal I worked with JD, their finance manager. He was fast,friendly and got me out the door in my new car in a timely fashion. One thing about this dealer service doesn't end at the point of sale. I have gotten several emails from Dan expressing the desire to help if there is a need, now and in the future. They offer free lifetime car washes and I have taken my car in several times. The service people have been nothing but professional. My total experience with this dealer has been great. Two of my friends bought new cars at this dealer this year. They both recommended Suntrup Hyundai of Wentzville to me and I'll be doing the same. More

I have never been treated so poorly. The service manager is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time is rude and unprofessional. Specific concerns I had about my vehicle were never checked. The wait time I was quoted for repairs was double the time I actually waited. I will not spend one penny at this dealership again. Check their rating on the BBB. More

They were wonderful. Sam was the first one I spoke to and come to find out, I was his first sale. They made every attempt to get me financed, which was not easy due to my divorce just being settled and and come to find out, I was his first sale. They made every attempt to get me financed, which was not easy due to my divorce just being settled and my credit in disrepair. So, they were able to get me financed on a 2006 Trailblazer with my mom as a co-signer. But since I was able to be put in a loan I am able to start rebooting my credit. Sam, J.D(finance guy), and Jason were all so helpful and I am so grateful for their hard work. Now I know my credit will get much better and I can truely restart my life. I even bought them a couple of pizzas with soda as a thank you. I think I will be a lengthy customer of theirs for awhile. More

Very friendly salesman. He really worked on my side to Very friendly salesman. He really worked on my side to get an unbelievable deal! Everything went without a hitch. Suntrup Hyundai is the first pla Very friendly salesman. He really worked on my side to get an unbelievable deal! Everything went without a hitch. Suntrup Hyundai is the first place I will look for a vehicle. I know this review sounds like a sales pitch, but I am a real person who is very happy with the way I was treated and the deal I got. I would recomend them to everyone. More

I gave a poor rating due to the extremely poor service we received after the sale. We were promised that problems with the used car would get fixed but Chris Grey failed to follow through. His manager did ap received after the sale. We were promised that problems with the used car would get fixed but Chris Grey failed to follow through. His manager did apologize and is currenlty working to resolve the problems. After signing the sales papers, we were sent home with only 1 set of keys and NO floor mats. Two weeks later, we stil have NO floor mats, only 1 set of keys and the broken arm rest is still broken. We were assured by Chris that he would make us a service appointment to fix the arm rest and the scratches on the fender. When I arrived at my "appointment" I found out that no appointment was ever set up. I wasted my morning trying to figure this mess out with a very apologetic manager. Now I have to take more time out of my busy schedule to go back to the dealership AGAIN to drop it off for the needed repairs. Thank you Chris for your very poor customer service. More

This is the first time I have bought anything this important on my own without my husband. Jason L. made me feel comfortable and when I came in the second day after researching the car, he gave me a b important on my own without my husband. Jason L. made me feel comfortable and when I came in the second day after researching the car, he gave me a better price. I was so afraid of being taken advantage of but ended up being very gratified by the results of the sale. Then J.D. (Jason D.) was very friendly and energetic. He made what could have been excrutiatingly dull pleasant (financing). The other employees that I spoke with in passing were all very amiable. I would recommend this dealer to others. More