Clement Hyundai

New ownership We got a good price on the truck and trade ins with a quick negotiation. Paperwork and inspection required two more visits to the dealership. We got a good price on the truck and trade ins with a quick negotiation. Paperwork and inspection required two more visits to the dealership. More

Complete waste of my time. Found a car on the website that I was interested in and made an appointment. After a test drive, I was quoted a payment ($340) before a credit check w Found a car on the website that I was interested in and made an appointment. After a test drive, I was quoted a payment ($340) before a credit check was run. After the credit check, my payment was raised by over 20%, to $411. When sitting with the sales manager for final signing, the payment was raised to over $536, at which point I cancelled the sale. 3 hours of my time was wasted on unprofessional people who seemed to have no concept of procedures, customer service, or even basic communication between the staff. More

Trouble with inspection I was very happy with sales staff. However, the service center was a different story. I received an emissions inspection, took my paperwork to the Wen I was very happy with sales staff. However, the service center was a different story. I received an emissions inspection, took my paperwork to the Wentzville license office and was told I also needed a safety inspection because the truck title was changing from Illinois to Missouri. I returned to the service department and explained the situation. They disagreed and told me to go back and try again. I asked them to go ahead and do the safety inspection. I had to re-state the situation to 3 different service people before I finally got it. More

Repair parking libght position Reposition parking light that tilted back. Work was done in a timely manner and Fair cost. I had a 7:30 am appointment and they service my car just af Reposition parking light that tilted back. Work was done in a timely manner and Fair cost. I had a 7:30 am appointment and they service my car just after I arrived. I was back on the road in less than 1 hour. More

Problem Solvers My mom and I went to this dealership to just browse cars. The next day, I bought my first car. My salesperson was Chang Park and he was helpful, patie My mom and I went to this dealership to just browse cars. The next day, I bought my first car. My salesperson was Chang Park and he was helpful, patient, and willing to solve any issues I had. We did run into a few issues throughout the entire process (including titling and servicing), but everyone there provided quick solutions. Upon purchasing, they forgot to run a safety inspection/test on the car. At first, I was quite upset that they had missed this important step and told me a different story. However, they were quick to point out their mistake and dropped everything to fix it. They let me borrow a brand new Nissan as a rental during the period where my car had to be serviced. Everyone here is friendly and helpful. I appreciate them admitting to some flaws as a new dealership and doing their best to improve it. Overall, I'm really glad I chose this dealer to purchase my first car. More

A huge disappointment This has to be the most unprofessional experience I have ever had in my life. I heard nothing but excuses and blame placing. Just awful. This has to be the most unprofessional experience I have ever had in my life. I heard nothing but excuses and blame placing. Just awful. More

Parts and Service Department rude and dismissive. I recently ordered a spare tire for my car. I made an appointment to have it put in and an oil change at the same time for the following week. The Par I recently ordered a spare tire for my car. I made an appointment to have it put in and an oil change at the same time for the following week. The Parts Department took my order and seemed put out to have my business. I then placed my service appointment in the service bay. I asked the service bay individuals if I needed to pay for the spare tire at that time. They said “no”. I could pay when I picked it up. The day I placed my order I asked Wentzville Hyundai if I needed to pay for it and their employee said “no”. The next day I received an angry call from the Parts Dept. that I had not paid for my order and I must do that if I expected to get it. This individual was rude and indignant with me as I explained I had asked the bay before leaving. He said he had instructed me to do so. He had not, as he had poor service when he took my order. As I am coming out of my way to purchase this item, I would have paid that day if I were instructed to do so. He could have easily taken a customer centered tone regardless of the miscommunication the day prior from Wentzville’s staff. I was able to make my payment and get things straightened out but only after being belittled by a grumpy employee that messed up the day before and continued to take out their mistakes on me the following day instead of trying to make it right. Horrible customer service from the Parts Department. My service appointment the next week was fine. Nothing to write home about. More

Awsome service I went in friday thinking i would have to have a co signer so i brought my mom my credit is not that goid and i only had a down payment with me. Chang I went in friday thinking i would have to have a co signer so i brought my mom my credit is not that goid and i only had a down payment with me. Chang really worked with me and was able to get me a great car. I would recommend this dealer to anyone. More

AMAZING CUSTOMER SERVICE HASSLE FREE I had the amazing pleasure of working with Chang and Harold who went above and beyond to get me out of my tiny car into the car I’ve dreamt of! Everyo I had the amazing pleasure of working with Chang and Harold who went above and beyond to get me out of my tiny car into the car I’ve dreamt of! Everyone here went above and beyond of what I could’ve ever expected! They got me into my dream car! I’ve never had such a easy no pressure buying process before. It was truly amazing how easy everything was! The owner Raj, finance manager Robbie, and sales manager David, I couldn’t have asked for better guys to help me. I can honestly say I won’t go anywhere else to buy a car! My mind is blown they got me into a brand new car with my damaged credit, I can’t say enough great things about my experience here! If you need a car and don’t think you can get approved COME HERE you won’t be disappointed!! Again thank you EVERYONE at Hyundai of Wentzville!! I LOVE MY BRAND NEW 2019 Hyundai Sonota!! More

Great! Very friendly and professional service. Jennifer was great to work with, answered many questions asked. Would recommend this dealer to others looking Very friendly and professional service. Jennifer was great to work with, answered many questions asked. Would recommend this dealer to others looking for a new vehicle. More