Clearwater Toyota
Clearwater, FL
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good service One hour oil change, tire roto, and wash and dry. Not a bad deal. Also got to watch a pretty new movie while i was waiting. One hour oil change, tire roto, and wash and dry. Not a bad deal. Also got to watch a pretty new movie while i was waiting. More
Exceptional Service I brought my Corolla in for routine service. Nothing bad to say. Everybody I dealt with was extremely courteous and professional, especially Michael I brought my Corolla in for routine service. Nothing bad to say. Everybody I dealt with was extremely courteous and professional, especially Michael P. The wait time was reasonable and goes by quickly when you have a movie to watch while sitting in a comfy chair. More
Best price. Best price around for my Tundra. Fast and efficient. In and out in less than 1 hour and on my way back to Daytona Beach in my new truck. Thx. Best price around for my Tundra. Fast and efficient. In and out in less than 1 hour and on my way back to Daytona Beach in my new truck. Thx. More
Excellent Experience in Purchasing New Car Clearwater Toyota was the first place I went to look for a car. I went to other dealerships looking at a lot of different vehicles but came back to Cl Clearwater Toyota was the first place I went to look for a car. I went to other dealerships looking at a lot of different vehicles but came back to Clearwater Toyota because of Will Wilson. Will answered all my questions and concerns the first time I met him. I asked him to give me an estimated breakdown of costs for buying a Toyota Camry which he did. After he knew I was not going to commit that day (even though he tried to get me to buy) he still showed my nephew and I around the service area etc. He called me later to see if I was still interested. I cannot tell you how much I was not looking forward to dealing with the sales process of getting a car. Will and Rocco made getting this car a smooth and painless process. Rocco informed me of all my options on the finance side of this transaction and gave me good advice when I had questions. I have been asked where I got my new car and do not hesitate to tell them Clearwater Toyota and the great experience I had with Will and Rocco. Love my new Camry. More
I purchased a 2007 Lexus LS460 in January of 2014. They described the vehicle as mint, as I walked around the vehicle I noticed a puncture mark in the rear bumper the size of a half-dollar, surface scratch described the vehicle as mint, as I walked around the vehicle I noticed a puncture mark in the rear bumper the size of a half-dollar, surface scratches that could of been removed with a proper detail but weren't for some reason. Also, the front windows needed adjustment because they weren't making a proper seal when rolled up. So much for mint condition. They said they would fix it, and they tried. Runs and drip marks all through the bumper. In my opinion, an inexperienced technician made a effortless attempt to repair. I tried contacting everyone, from the salesman to the GM and nobody returned my calls. Until, it was time for them to collect their down payment. I gave them a check to hold, and in exchange, I would bring in cash. They went ahead and cashed the check after I specifically told Robert Walsh, the Business Manager, not to cash the check. The bad news, it bounced. The good news, I finally got a call back from someone. Now, I had a little leverage with them wanting something from me. I spoke with the GM, Todd DeVroogel, he was very nice and listened to all my concerns for repair. We scheduled a service appointment and went from there. I got to pick my Lexus up, it looked great. But, as I took a closer look, their was still drip and run marks throughout the bumper. Why didn't they go over the car before releasing it back to me? I open the car door to get in and check for the window repair, and again, an inexperienced technician failed to remove my door panel the proper way and ruined the leather around my power window panel on the driver's side. I mean ruined, beyond repair! I pointed the damage out to the service advisor immediately. Her response was to contact the GM, Todd DeVroogel, if I had any problems. So, I did. In not so many words, he accuses me of being a liar and states, in his own words "That damage was there and I have already went above and beyond for you, I am through with you." He depreciates the value of my car, and has the nerve to say he went above and beyond. So far, I have filed a complaint with the BBB and consulted with an attorney. Go elsewhere, their "True Price" gimmick is another scam. They won't deal on the price, but if the car sits for a couple weeks they lower the price. And, in no way will they remove the dealer fee. Which, in my opinion, in no way deserve for the service they provide. More
Buyer Beware! My husband and I had a horrible experience negotiating and losing a deal to purchase a 2011 Highlander. The sale person had incorrect facts about the car, including the price and the Toyota C negotiating and losing a deal to purchase a 2011 Highlander. The sale person had incorrect facts about the car, including the price and the Toyota Certification. When a deal was finally reached, we drove to the dealership, and they made us wait for 45 minutes. We continually asked what the delay was. Finally we realized they were signing a contract with another couple for the same car. They used us as bait to get another offer on the car. They are highly unprofessional and wasted our time. The sales staff had a very nonchalant attitude towards the situation and offered no apology for the situation. I wouldn’t trust this dealership with any car purchase. More
I had a great experience from the beginning to the end of the sale through the Internet Sales Department. The facility was very clean and everyone was friendly with open hands. I would strongly recommend t the sale through the Internet Sales Department. The facility was very clean and everyone was friendly with open hands. I would strongly recommend this dealership to do business with. That's All More
I went in to look at the 2013 4Runner. I have been lusting after the new Trail Edition and they had one in stock with all the options I wanted and the exact color I wanted. Jeff was the salesman that lusting after the new Trail Edition and they had one in stock with all the options I wanted and the exact color I wanted. Jeff was the salesman that I worked with and really a no nonsense kind of guy, extremely helpful, explained all the features of the car to me, and answered all my questions. He let me test drive the car for as long as I needed to feel comfortable and was more than willing to test drive all of the different models until I was sure I had found what I wanted. He introduced me to the sales manager Alfonso who was extremely professionally and very helpful. He gave me his best deal right out of the gate and it was better than any of the other dealers I had talked to. They were never pushy and always friendly. If I lived in the area this would be my dealer for all my service and all future purchases. Well done guys and thanks! More
I went for service at Clearwater Toyota two times which is two times too many. I had them perform my first 10,000 mile oil change on my 2012 Tundra which took nearly three hours to perform. Whenever someon is two times too many. I had them perform my first 10,000 mile oil change on my 2012 Tundra which took nearly three hours to perform. Whenever someone takes this much time to perform a simple task it signals me that the technician is struggling to complete his task. Problems with a simple oil change? Three hours? People have lives and don't want to be tied up at a dealership for hours on end, especially for something so simple. My second visit or should I say regret was to bring my truck in at 14,800 miles to find and repair a rattle located just below the glove box. I told the service representative where this rattle was located instructing her to tell the technician to simply drive over one of their speed bumps and they will hear the rattle to find it's exact location. After having my truck there for over two hours I questioned the service representative as to why this was taking so long. I was floored when I was told that rattles were difficult to trace and the technician had to take a portion of the dash out three times to finally fix it so it stopped the rattle. By the time I signed my paperwork it was over 2-1/2 hours so when I drove over my first speed bump on my way out I heard the same rattle, less noticeable but definitely still present. The service holds the same value as I paid which is zero, except I've wasted a total of over 5-1/2 hours of my time for work that should have taken a fraction of this time. Yet I can assume only the oil change was correctly performed. As you may be able to read, I am not a happy camper. More
After i called to see if a certain car was still on the lot that was advertised on the internet, I was told it was and scheduled a test drive for 30 minutes later. When I arrived I was told it was sold 2 d lot that was advertised on the internet, I was told it was and scheduled a test drive for 30 minutes later. When I arrived I was told it was sold 2 days before. Classic Bait and Switch. Unethical and would not recommend to my worst enemy. More