Clearwater Toyota

I recently visited the Clearwater Toyota Service department for an oil change and tire rotation, and the experience left much to be desired. I was quoted 1 hour and 30 minutes to 45 minutes for serv department for an oil change and tire rotation, and the experience left much to be desired. I was quoted 1 hour and 30 minutes to 45 minutes for service. While waiting for my vehicle after 2 hours, I was given no updates via text or did anyone call or come to me while waiting to inform me of any delays. Furthermore, no text updates were provided during my service as outlined. The lack of communication was frustrating. To make matters worse, after acknowledging their delays, they offered a small discount on the service, but this doesn't address or fix the core issue: their poor communication and unprofessionalism. The discount was not for an adequate fix for the inconvenience caused, and their approach to customer services clearly needs improvement. I expect more from a dealership, especially when it come to keeping customer informed and providing a professional experience. Unfortunately, this was not the case, and I won't be returning. More

My son and I went to Clearwater Toyota to lease a Tundra because I seen a Lease deal on their website and when we went inside I asked Ty Scranton to speak to the sales manager and he said he can take care o because I seen a Lease deal on their website and when we went inside I asked Ty Scranton to speak to the sales manager and he said he can take care of me so I mentioned the Lease deal and said there's a Tundra 4x4 in white that met all the criteria for that particular lease.so we looked over the truck and my son said the truck was going to work for him and we went inside and sat down and our salesman said let me work the lease,and asked me if I own a Toyota now and I said yes a 2005 tacoma also my son graduated in May of this year and would qualify for a 500.00 discount, immediately the salesman said the 2005 tacoma was probably to old to receive a discount .the Lease deal says 245.00 a month with 5995.00 down without the extras, dealer fee,tax,tag,title so I knew our out of pocket would be more than 5995.00 and the salesman comes back at 451.00 a month.and I said that's not going to work, he says what do you want your payment to be. I said I want the lease deal on your website and he says nobody is driving a tacoma for 300.00 a month so I call my brother who was in the car business for a very long time and who leased many trucks from Clearwater Toyota and put him on speaker phone and going over the numbers and he was asking the salesman questions and the salesman said I'm not doing this and starts walking away. The salesman said that's why he hates these ads on the Dealership website. So make sure you know before you go... More

This was by far the best customer service they went above and beyond to help me get the best deals! Thank you Mainul and Hasan you’re the best! and beyond to help me get the best deals! Thank you Mainul and Hasan you’re the best! More

Wonderful people. Great deals. Honest, let you know exactly what type of deal you will get before even showing up. Great deals. Honest, let you know exactly what type of deal you will get before even showing up. More

The staff was very friendly, informative and accommodating. No question was too big or small accommodating. No question was too big or small More

Johnny and Kevin were excellent and helped us find a RAV4 we liked. The overall experience was positive and we were able to get a deal going that worked for us. we liked. The overall experience was positive and we were able to get a deal going that worked for us. More

Zulu was very helpful and answered my questions and took care of me he was really nice care of me he was really nice More

Great experience in working online and in person with Steven Treu. Very professional, personable and no high pressure tactics. Steven Treu. Very professional, personable and no high pressure tactics. More

Excellent salesman, manager and finance man. No high pressure and fair honest in their dealings No high pressure and fair honest in their dealings More

We had a great buying experience and received awesome customer service today from Mr. Masud from Clearwater Toyota. We left the dealer with a nice 2021 Toyota Corolla and a smile on our faces! He answere customer service today from Mr. Masud from Clearwater Toyota. We left the dealer with a nice 2021 Toyota Corolla and a smile on our faces! He answered all our questions, put any concerns we might have at ease and made the whole sales process smooth and easy. We definitely recommend him, the finance manager that also assisted us making the price work for us and finding extra discounts as well and the dealership as a whole. We will come back here to see what other great deals we can get for our next vehicle :) More