Clearwater Toyota

I went in to look at the 2013 4Runner. I have been lusting after the new Trail Edition and they had one in stock with all the options I wanted and the exact color I wanted. Jeff was the salesman that lusting after the new Trail Edition and they had one in stock with all the options I wanted and the exact color I wanted. Jeff was the salesman that I worked with and really a no nonsense kind of guy, extremely helpful, explained all the features of the car to me, and answered all my questions. He let me test drive the car for as long as I needed to feel comfortable and was more than willing to test drive all of the different models until I was sure I had found what I wanted. He introduced me to the sales manager Alfonso who was extremely professionally and very helpful. He gave me his best deal right out of the gate and it was better than any of the other dealers I had talked to. They were never pushy and always friendly. If I lived in the area this would be my dealer for all my service and all future purchases. Well done guys and thanks! More

I went for service at Clearwater Toyota two times which is two times too many. I had them perform my first 10,000 mile oil change on my 2012 Tundra which took nearly three hours to perform. Whenever someon is two times too many. I had them perform my first 10,000 mile oil change on my 2012 Tundra which took nearly three hours to perform. Whenever someone takes this much time to perform a simple task it signals me that the technician is struggling to complete his task. Problems with a simple oil change? Three hours? People have lives and don't want to be tied up at a dealership for hours on end, especially for something so simple. My second visit or should I say regret was to bring my truck in at 14,800 miles to find and repair a rattle located just below the glove box. I told the service representative where this rattle was located instructing her to tell the technician to simply drive over one of their speed bumps and they will hear the rattle to find it's exact location. After having my truck there for over two hours I questioned the service representative as to why this was taking so long. I was floored when I was told that rattles were difficult to trace and the technician had to take a portion of the dash out three times to finally fix it so it stopped the rattle. By the time I signed my paperwork it was over 2-1/2 hours so when I drove over my first speed bump on my way out I heard the same rattle, less noticeable but definitely still present. The service holds the same value as I paid which is zero, except I've wasted a total of over 5-1/2 hours of my time for work that should have taken a fraction of this time. Yet I can assume only the oil change was correctly performed. As you may be able to read, I am not a happy camper. More

After i called to see if a certain car was still on the lot that was advertised on the internet, I was told it was and scheduled a test drive for 30 minutes later. When I arrived I was told it was sold 2 d lot that was advertised on the internet, I was told it was and scheduled a test drive for 30 minutes later. When I arrived I was told it was sold 2 days before. Classic Bait and Switch. Unethical and would not recommend to my worst enemy. More

I purchased a new automobile on a Sunday and was assured that the floor mats would be delivered to me the next day in view of the fact that their parts and Service department was not open. I tried for a wee that the floor mats would be delivered to me the next day in view of the fact that their parts and Service department was not open. I tried for a week to get them and was consistenly lied to. I had to contact corporate management and the BBB to get any satisfaction. Do not trust what the new car sales department states. They will lie to their advantage. More

Have purchased two vehicles from roberto,who went way out of his way to make sure we were happy.daughter and her friend also purchased vehicles from roberto,very happy with service out of his way to make sure we were happy.daughter and her friend also purchased vehicles from roberto,very happy with service More

My wife and I went into this dealership with the sole purpose of buying a rav 4 SUV. What the salesman tried to do is sell us a Camry instead! My wife and I did not want a Camry we wanted a RAV! I unders purpose of buying a rav 4 SUV. What the salesman tried to do is sell us a Camry instead! My wife and I did not want a Camry we wanted a RAV! I understand that Toyota is trying to sell their Camry because it's the best toyota car on the market but, should a salesman try to talk you out of the vehicle that you want? Well, we are happy to announce that after the visit to this dealership, we went to Honda and are now proud owners of a honda CR-V. We love it and it is much nicer than the RAV! I am now glad that toyota tried to push the Camry because we wouldn't have purchased the CR-V if it wasn't for that fact. More

I did as many people did these days when buying a new car, I called a few dealers in the area. When I told them that I was comparing dealers/prices I was told buy the salesman that they needed to get pri car, I called a few dealers in the area. When I told them that I was comparing dealers/prices I was told buy the salesman that they needed to get pricingn from managment. I gave each dealer my name and number. Well, 2 of the dealers NEVER called me back and the 3rd took half a day to contact me. Clearwater Toyota called me back within 20 mins with details on the Camry as well as price. When I compaired the price to kelly bluebook online I found it to be a very competative price. I felt the price, mixed with a quick and professional response earned my business. While in the store I was treated with great courtesy as every time I said "thank you" I got "my pleasure" in return instead of your welcome. I feel that that the service provided validated my drive across the bay to clearwater and will do so again when I buy my next car! More

I went in to get my old cars oil changed. I didnt expect to have a good experience..it's a car dealer after all. It was better than good..it was a great experience. Thank you thank you seth and walter. Th to have a good experience..it's a car dealer after all. It was better than good..it was a great experience. Thank you thank you seth and walter. They were both nice and accomadating. I love my new Camry More

Clearwater Toyota did so many things wrong I don't even know where to start. At first I thought I was getting a good deal and I was being treated fairly... Then I went into financing. Now to give you a bit know where to start. At first I thought I was getting a good deal and I was being treated fairly... Then I went into financing. Now to give you a bit of background, my husband and I had already bought him a car the same morning as I was buying mine in the afternoon. Therefore I already knew my credit score was well above average and there would not be a problem finding a bank to finance us. So when the finance manager told me that the bank I wanted to use wasn't going to finance me, I started asking questions. They assured me that the financing I had gotten that morning would never go through and the other dealership would rewrite that contract and call us back on the first car we had bought that morning. Their reasoning was the fact that it was a 2004 vehicle and said the bank would not finance a car "that old". Being it was Saturday and no way for me to check with the bank I accepted what they said at face value. My mistake. Not only did they LIE to me about the financing they also LIED about the fact that I couldn't refinance right away. They told me I had to wait 6 months to get my car refinanced. IF ANYONE TELLS YOU THIS THEY ARE LYING!! You can have your car refinanced immediately. They lose money if you do and that is why they tell you that. So I called the bank on the following monday and guess what? They said no problem we will refinance for you at 6% LOWER INTEREST RATE. I went from an unreasonable 10.5% to 4.9%!!! For a person with perfect credit that was more of an insult than anything. I couldn't believe what they did was not illegal. This was such a terrible experience that I went back and cancelled the extended warranty they had sold me because I NEVER want to deal with these people again. More

Bought a new 2009 Toyota RAV4, was told the new tags would be mailed. 2 days before the temporary tags would expire, had to call the dealership and was told that "it was ready to be mailed" but for "som would be mailed. 2 days before the temporary tags would expire, had to call the dealership and was told that "it was ready to be mailed" but for "some reason" hadn't been. We could always just "pick it up tomorrow". Which we did. That same 2009 Toyota RAV4 had 3 months FREE Sirius Satellite radio. However, the actual receiver has to be bought. At a price of $450. 3 months free radio? Not quite. Also bought a full-warranty 2008 Toyota RAV4, which happens to dried cement on the front. Windshield wiper fluid splatters off onto the side windows (driver & passenger). More