Clear Lake INFINITI

Always a pleasure. I am always greeted with a smile and asked to relax and help myself to a beverage. I am repeatedly told relax we will take care of it. Alejandro M I am always greeted with a smile and asked to relax and help myself to a beverage. I am repeatedly told relax we will take care of it. Alejandro Montalvo always follows my requests and makes multiple trips to the shop to check progress. Always leave with a cleaner vehicle feeling like a VIP knowing they wouldn’t put me or my daughter on the road in a vehicle that was having issues. Alejandro and the team keeps me coming back. More

Fast and pleasant experience. Was able to take care of what I wanted with no hassle. Was able to take care of what I wanted with no hassle. More

Karena in the service department is one of the best in the business. Excellent customer service. the business. Excellent customer service. More

Great service, friendly staff. Responsive in a timely manner when calling the dealership. Clean facilities. Responsive in a timely manner when calling the dealership. Clean facilities. More

Overall, the experience was very good. Everything was handled professionally and courteously. The work was completed in a timely manner. Everything was handled professionally and courteously. The work was completed in a timely manner. More

Brought vehicle in with dead battery issues. Renzo Heredia helped me and was courteous and helped me with issue and had battery replaced with no issues. Appreciate his understanding and prompt Renzo Heredia helped me and was courteous and helped me with issue and had battery replaced with no issues. Appreciate his understanding and prompt solution to problem. More

Everyone is so helpful at this dealership and I feel like I am well taken care of. I am well taken care of. More

I purchased my vehicle at this location and I never take it anywhere else. The people at this location make the place what it is today. Your treated like family always and the work the technicians do is fir it anywhere else. The people at this location make the place what it is today. Your treated like family always and the work the technicians do is first class. More

Great service from the beginning to the end. Excellent service highly recommended. Mrs. Veronica she is super nice and very acknowledge. Thanks to all Excellent service highly recommended. Mrs. Veronica she is super nice and very acknowledge. Thanks to all More

Bought certified pre-owned qx-50 a few months ago. Even bought into their sales pitch for the WRAP warranty. Brought it in for the antenna being lifted at the rear of the base. Without looking at it, Even bought into their sales pitch for the WRAP warranty. Brought it in for the antenna being lifted at the rear of the base. Without looking at it, advisor Ryan immediately concludes it must be from a rear impact. I urge him to let the tech look at it and the techs story is the same without even pulling it or looking into it further. Service manager, same story. Will never be back to Clear Lake Infiniti or buy another Infiniti. Horrible service, horrible diagnostic review of issues, and blatant blame immediately upon the vehicle owner. Sad, sad example set when trying to keep customers into the future. More