Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Clear Lake INFINITI

Houston, TX

4.8
441 Reviews
Call Dealership (713) 589-4000
View Awards

14705 Gulf Freeway

Houston, TX

77034

Directions

By Type

441 Reviews of Clear Lake INFINITI

November 05, 2024

Christopher Walker and Billy Frank were very kind in guiding me with my purchase, since I was negotiating my vehicle from Utah. I can't be completely happy because I asked for photos of the imperfection More

by yoselynmonsalvep
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Christopher Walker
Report | Print
Nov 06, 2024 -

Clear Lake INFINITI responded

Hello, Thank you for your business and constructive feedback. We appreciate you choosing to work with us despite your distance from our dealership, and it's important to our team that all concerns are heard and addressed to the best of our abilities. Your confidence and satisfaction mean a lot to us, and if you are willing, I'd like to discuss your feedback with you directly. At your convenience, please email me at chasereed@lithia.com with your availability and preferred contact method, and I will reach out to you at the first opportunity. I hope to hear from you soon. Chase Reed General Sales Manager chasereed@lithia.com

Nov 09, 2024 -

yoselynmonsalvep responded

Yesterday, I sent all descriptions by email and attached pictures too,explaining all bad experience. I hope to hear from you soon

December 26, 2023

I'm a faithful customer at CLEARLAKE INFINITI, because of Alejandro he is the best as always! More

by crystalM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Report | Print
Dec 26, 2023 -

Clear Lake INFINITI responded

We count ourselves lucky to have team members like Alejandro with us here at Clear Lake INFINITI! Thanks for leaving us a 5-star review and be sure to visit us again soon!

December 02, 2023

This is the first time I have been in this dealership, and I was very impressed with the friendly service. I asked questions and got clear and complete answers. Very pleased with the personnel. More

by lorrainecerickson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karena Kane
Report | Print
Dec 04, 2023 -

Clear Lake INFINITI responded

It's wonderful to hear we made a great first impression, Lorraine. Thank you for the opportunity to earn your business. We're proud to see you enjoyed friendly and informative guidance and your commendations are sincerely appreciated. Travel safe and please consider us again here at Clear Lake INFINITI for your future automotive needs.

November 01, 2023

Service department is super friendly and helpful, kept me informed. Definitely will be coming back! More

by Marissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Nov 01, 2023 -

Clear Lake INFINITI responded

It means a lot to us, Marissa, to have earned your future business here at Clear Lake INFINITI. We're proud to be your trusted service partner and it was our pleasure to provide you friendly and informative help when you recently visited. Travel safe and we'll see you again next time!

October 26, 2023

Nicole Hernandez was extremely helpful in dealing with my warranty company and keeping me informed throughout More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Hernandez
Report | Print
Oct 27, 2023 -

Clear Lake INFINITI responded

Hi Sandra, We're happy to have been able to help with everything here at Clear Lake INFINITI. Nicole takes pride in providing our guests top-notch, informative service and will sincerely appreciate your kind feedback. Travel safe and please reach out to us again with any service needs.

October 13, 2023

The service department was excellent. Work was completed in much less time than I have experienced with other dealerships recently. Car was extra clean when I picked it up More

by JNL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack
Report | Print
Oct 20, 2023 -

Clear Lake INFINITI responded

It's great to know that our service team here at Clear Lake INFINITI exceeded your expectations and got you back on the road quickly! We appreciate the feedback and hope you enjoy your freshly cleaned car. Travel safe and come back to see us again whenever we can next help.

September 22, 2023

Service attendant was professional and friendly. Service was completed faster than anticipated. Waiting area was clean, comfortable, had TV’s, water & soda. More

by glindakt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know their names
Report | Print
Sep 23, 2023 -

Clear Lake INFINITI responded

Hello, It's always nice to hear from our Clear Lake INFINITI guests who enjoyed a thoroughly great service experience. Thank you for complimenting the fast, friendly and professional assistance you received along with the kind words about our facilities. Drive safe and come back to see us again whenever we can next be of service.

September 21, 2023

Great dealership, had an awesome experience with my car purchase and service. I recommend the dealership More

by Dawitnegash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Black
Report | Print
Sep 23, 2023 -

Clear Lake INFINITI responded

Hello, We're delighted to hear you have enjoyed awesome experiences with both our Clear Lake INFINITI sales and service teams. It means a lot to us to earn the recommendation of our valued guests, and we'll make sure to keep yours through the future with our commitment to customer satisfaction. Travel safe and we'll see you again next visit.

September 16, 2023

Start to finish the team at Clear Lake Infiniti was helpful. Jasmine was well rounded with what we were looking for in a vehicle. We wanted a q50 at the time we ended up with a wonderful Volvo S60 T5. More

by Cloutinteractive
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jasmine and Brian
Report | Print
Sep 18, 2023 -

Clear Lake INFINITI responded

Hello, Helping our Clear Lake INFINITI clients find the perfect fit in a vehicle, whether it's new or one of our many preowned choices, is always the goal. Jasmine will be proud to hear she and the team helped us to achieve it through thorough, well-rounded guidance. We wish you safe and happy travels ahead and hope you'll consider working with us again in the future.

September 03, 2023

Professional and prompt service. Clean and friendly atmosphere. Convenient and easy scheduling for the service department. More

by tamikashayne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Sep 05, 2023 -

Clear Lake INFINITI responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know!

1
2
...
45