Clay Cooley Volkswagen of Park Cities - Service Center

There was an issue of my engine oil level being low soon after oil change service. Engine light came on soon after I drove off from the dealership. They sent a technician to my home (which is why I am givin after oil change service. Engine light came on soon after I drove off from the dealership. They sent a technician to my home (which is why I am giving 3 stars). Turned out, the engine oil was at very low level. Technician had to pour two bottles of oil. Mind you, this is after an oil change. I’m questioning their quality control. I also left a sweater in one of the chairs in their waiting area and no one has called me back about it. I called and left them messages. I’m questioning their trustworthiness. I’m leasing my car from them and I don’t think I will lease with them ever again. More

Excelente servicio y buena atención lo recomiendo. Quedé satisfecho. Siempre atentos a los cuidados del vehículo Quedé satisfecho. Siempre atentos a los cuidados del vehículo More

Thanks to Asian Craven my time was handled with professionalism and courtesy. Its always that way when Asian is my service representative. professionalism and courtesy. Its always that way when Asian is my service representative. More

I brought my car in to have its annual service and I brought up the issue of the mats in the back of the car not laying flat like they should I forgot it it's not him was going to see what he could do a brought up the issue of the mats in the back of the car not laying flat like they should I forgot it it's not him was going to see what he could do and get back in touch with me but that never happened that's the only reason I'm giving four stars the service as usual it's done properly I'm just disappointing in the mat issue not being resolved More

My visit was done on the time and and finished when Asian, my Service Representative said it would be. It’s always a pleasure dealing with Asian and Olga. Asian, my Service Representative said it would be. It’s always a pleasure dealing with Asian and Olga. More

Second time I came here for oil change. My service agent very good explain everything I need to know over roll perfect My service agent very good explain everything I need to know over roll perfect More

Mr. Ricky did an excellent job serving my husband and I. He explained thinks well. Thank you! He explained thinks well. Thank you! More

Excellent customer service. The staff is very helpful and informative. Thank you Ricky from the service department!! The staff is very helpful and informative. Thank you Ricky from the service department!! More

My Advisor Ricky was very polite,very good at communicating with me on the process of preparing my vehicle. Thank you communicating with me on the process of preparing my vehicle. Thank you More

The service on our vehicle was completed quickly and I was updated throughout the process. was updated throughout the process. More