Clay Cooley Volkswagen of Park Cities - Service Center

It was good, Aaron really looked out for me and she was great. I took the car in for the 80 k service and got the timing belt and water pump replaced. I also got tires and brakes. They notice a rodent had great. I took the car in for the 80 k service and got the timing belt and water pump replaced. I also got tires and brakes. They notice a rodent had chewed some wires and we were able to get the insurance to cover it. More

aaron is bad bitch i love this chick...we got my husbands car from boardwalk in richardson and it started making a new noise the service guy at boardwalk had no interest in fixing it said it was just the sou car from boardwalk in richardson and it started making a new noise the service guy at boardwalk had no interest in fixing it said it was just the sound they make after we had to wait and work around their schedual...the day i called aaron called me and got me in right then no problem at all...that girl got up on it got the car in and got me a loaner like nothing and this girll took care of me even thow i got their like 10 min till closeing and my apointment was set for way earlier that day their aint ever a problem no matter how late i show up...thats my girl i never want to deal with anyone else but her thats how great she is. More

I sincerely doubt that I will go to another dealership for service - ever. The staff here, especially Marcus, are not only consistently friendly, but very knowledgeable. I would recommend this dealer to a for service - ever. The staff here, especially Marcus, are not only consistently friendly, but very knowledgeable. I would recommend this dealer to any one looking for quality, best practices and consistency. Well done. More

Aaron Allison has been stellar. In customer experience it is rare that you find someone who intuits your needs and works to meet them in a manner that best suits the customer. Aaron exceeded expectations it is rare that you find someone who intuits your needs and works to meet them in a manner that best suits the customer. Aaron exceeded expectations. It is refreshing have an experience with someone who understands the term service. I would highly recommend Aaron to any of my friends that need VW service. More

I recently bought a VW Golf for the first time after driving Toyota Camrys for years. Steve Wyatt sold the car to me and made the whole experience both easy and enjoyable. I have been so impressed by ea driving Toyota Camrys for years. Steve Wyatt sold the car to me and made the whole experience both easy and enjoyable. I have been so impressed by each of the VW employees that I've met. Aaron Allison was my service adviser yesterday for my first 90 days courtesy inspection. I also spoke with Clint Givens and David Elsea. Everyone was friendly, helpful, and thorough. Also, I had a few questions about how my car was running since I've never owned a VW before. Mr. Tucker took me on a test drive and completely explained everything to my satisfaction. The whole VW service experience is like night and day from what I experienced at Toyota. I am extremely happy with my new Golf and appreciative of the service I have received so far at VW Park Cities. More

Since the day I bought my car from Parkcities, everyone I have came in to contact with has been extremely nice and beyond helpful. The service team is wonderful, althought I've only brought my car in twice, have came in to contact with has been extremely nice and beyond helpful. The service team is wonderful, althought I've only brought my car in twice, both times I was never dissapointed. I just came in today and Aaron was outstanding. Extremely nice, and very helpful. More

David Elsea has always attended to me very professionally, and does his utmost to make the service experience very positive. And he succeeds. I won't do business with any other dealership, professionally, and does his utmost to make the service experience very positive. And he succeeds. I won't do business with any other dealership, and always request that David assist me. I appreciate that someone with his integrity and attention to detail is always at Park Cities. Overall, I am delighted to work with him. More

Robert is by far the best service person I've ever dealt with at Park Citie's Volkwagon. I always request Robert because time and time again he always ensures an excellent customer experience. He always m with at Park Citie's Volkwagon. I always request Robert because time and time again he always ensures an excellent customer experience. He always makes sure that my needs are met and gets me in and out quickly. He is a huge asset to VW! More

For the most part, my husband and I have driven luxury vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its schedul vehicles: Acura, BMW and Mercedes. When our daughter moved out of the country, I took over payments on her 2006 Passat. When it needed its scheduled service, I took it to Park Cities VW, the closest dealership to my home. Surprisingly, I was treated better at the VW dealership than at the luxury dealerships. My service advisor has genuinely shown interest in making sure I have a good experience. This includes making arrangements for a ride home or a loaner car, giving me phone calls with status updates, and ensuring that the work is completed timely and efficiently. Overall, I am pleased with the car, the dealership, and especially my service advisor. Thanks, Robert! More

Good customer service, on time work, good guest waiting place, quick customer service response, helpful attitude, quality work service. All are good, except this survey comments requirement is a little to place, quick customer service response, helpful attitude, quality work service. All are good, except this survey comments requirement is a little too much. It is good if there are a lot of bad experience with the dealership. More