Clay Cooley Volkswagen of Park Cities - Service Center

Tony is always friendly and eager to help when I have a service issue or question that may arise. No matter how busy he may be, he always has a pleasant disposition and positive attitude. service issue or question that may arise. No matter how busy he may be, he always has a pleasant disposition and positive attitude. More

I have had nothing but superb attention. I leased my 2010 Jetta and I have decided to keep my loyalty to VW and if this service keeps up I will definitely either lease another car or buy another VW. No 2010 Jetta and I have decided to keep my loyalty to VW and if this service keeps up I will definitely either lease another car or buy another VW. Not only the Car is great but the service personal is great. I honestly had a terrible experience buying the car. The sells person (Sucked!!!). But Im very happy with the service and auto body guys. They have definitely made my decisions with VW worth it. My hat goes of to them!! More

I brought in one of several VW vehicles we (my family) recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior recently purchased through Park Cities Volkswagen to have a pin stripe put on. The work was superb, and the service incredible. Our family, prior to purchasing 3 automobiles, had always been strictly with BMW. However, now that we are with the VW family I have had the service has been impeccable, exceptional, and personable, blowing BMW of Dallas' customer care put of the water. While waiting for my car to have the pinstripe painted, which can take from 30 min to an 90 minutes, I needed to go back home and make a quick errand. Free of any hesitation or further time consumption, Evan Doan graciously drove me to take care of my business. The class and generosity was something I never experienced with BMW, with which I had been a loyal customer of for over a decade. Evan Doan, as well as Peter Hodges, were not only more than willing at assist me, but they did it with a smile and a positive attitude. It was a pleasure getting to know Evan better as he drove me to take care of my errands while my car was being worked on. Evan Doan is an intelligent, professional, and all around good person. The little details like this are the convenience and profesionalism that separates Park Cities Volkswagen from the rest. Evan Doan and Peter Hodges should both be considered as invaluable assets to the dealership, because of these exceptional experiences working with these gentlemen is what will develop the kind of customer loyalty which I, as well as my family, have developed. Highly recommended, wouldn't use another VW dealership over Park Cities. I am thoroughly impressed with the staff, attitude, and customer satisfaction they provide. Things provided not because they have to, but because they care about their customers to such a high degree that they WANT to. More

I had a flat tire on my vehicle, called up there and Ted said I could bring it by the next day. He took it in, had to order a tire, and it was ready when he said it would be and did a very good job of keep said I could bring it by the next day. He took it in, had to order a tire, and it was ready when he said it would be and did a very good job of keeping me updated on the status of my car. Ted also went the extra mile and noticed a bubble in a different tire and had it ordered and put on my car immediately. He probably saved me from having another flat a few weeks down the road. Ted is a great guy to work with, very friendly, and informative. More

The dealership was handy and the people were nice to work The dealership was handy and the people were nice to work with. Ted Jacobs was my service advisor and he answered all my questions regarding the se The dealership was handy and the people were nice to work with. Ted Jacobs was my service advisor and he answered all my questions regarding the service needed and when I brought the car in, the work was done on time and the car was deliver clean and ready to go More

Very Attentive, great customer service, very thorough Thanks Toni I called in to have my 20k service on the spur of the moment because I had a couple of extra hours. He got me right in. I couldn't get my Thanks Toni I called in to have my 20k service on the spur of the moment because I had a couple of extra hours. He got me right in. I couldn't get my hands free set up and he got that taken care of. Had my car all washed and ready to go. I highly recommend Toni and Park Cities VW More

Robert always takes good care of me. It does not go unnoticed or unappreciated. That is why I recommend people to the dealership- they type of service he provides. the waiting areas are clean and provi unnoticed or unappreciated. That is why I recommend people to the dealership- they type of service he provides. the waiting areas are clean and provide coffee and bottled water. the wash service they provide makes them a top tier dealer in DFW. that is HUGE benefit to being a customer. More

Tony Fruzia provided excellent service and was very understanding. I had come in for a check engine light and 100,000 maintenance check and thought it would only at most half the day. Given that there understanding. I had come in for a check engine light and 100,000 maintenance check and thought it would only at most half the day. Given that there were other problems with my car, Tony provided me updates on what needed to be done. He was understanding in when I decided to not fix all of the issues due to the cost of the work. Overall the customer service was excellent and the work performed was good. More

Aaron Allision is always pleasant, friendly, and always prompt to return calls keeping up to date with the status of my vehicle. I highly reccommend her at this location. The dealership is easy to access, prompt to return calls keeping up to date with the status of my vehicle. I highly reccommend her at this location. The dealership is easy to access, and always has a clean customer waiting room. The quality of work perfomed at this dealership is excellent. More

Tony has a great attitude. He always welcomes me with a smile. He also got approval for my new tire with no out of pocket cost from me. I appreciate driving out of the dealership with a newly washed car. smile. He also got approval for my new tire with no out of pocket cost from me. I appreciate driving out of the dealership with a newly washed car. I do hope Tony gets the recognition that he deserves. More