Clay Cooley Volkswagen of Park Cities - Service Center

David was extremely helpful and called me before any work was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and now it runs great! Everytime I go to PCVW, I know that the job will be done right and my car will be returned by the time I am promised. Also, the guys who drive for the shuttle service are always nice and try to get eveyone where they need to be at a reasonable time. More

I live near Park Cities VW so I decided to stop in recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving town the following day. I waited for the repair and the waiting area is pleasant with good coffee. When my car was due for it's 30,000 mile service I decided to take it back to Park Cities. This time I made a service appointment (David was my service adviser since Robert was off that day) for Saturday at 9. It was very convenient just to drop the car off and have them call me when it was ready. The car was actually ready just after noon and I was still busy having lunch with friends! My car both times has been returned freshly washed and the work was performed well. I will be going back! Only problem is, I don't trust me around all those tasty new VWs in the showroom... ;-) More

Aaron was a pleasure to work with. She is honest, fair, helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you! More

Once again, a very positive experience. Joe went out of his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arr his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arrives. Coffee and donuts in the waiting lounge a nice touch. More

My original appointment was made with Tony, but was informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to m informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to me and she displayed excellent customer service. She was extremely friendly at drop off and when my car was ready!! I can not speak of anything negative of the service or the adviser as it was great!! Thanks! More

Aaron was no nonsense and was able to keep me apprised of exactly what was needed and the timeframe in which my service should be complete. She took the time to re-schedule my shuttle pick-up time to coinci exactly what was needed and the timeframe in which my service should be complete. She took the time to re-schedule my shuttle pick-up time to coincide with the additional time required to complete the service of my vehicle. She was very easy to deal with and didn't pressure me with any up-selling. More

Anthony (Tony) and Clint are THE BEST!!! I would and do highly recommend them both. I've dealt with Tony for many years now and he has always been professional, courteous and helpful. I've only recently h highly recommend them both. I've dealt with Tony for many years now and he has always been professional, courteous and helpful. I've only recently had the pleasure of interacting with Clint, and the experience was the same. I love my VW car and wouldn't dream of taking her anywhere else and when it comes time to buy a new car you bet I'm coming back to Tony and his team at the Park Cities Volkswagen Dealership!! More

Tony was very patient, honest, and kind during each meeting. He explained every detail in full clarity. He was patient as I called my dad for advice. Tony took time to meet with my Dad and discuss w meeting. He explained every detail in full clarity. He was patient as I called my dad for advice. Tony took time to meet with my Dad and discuss what needed to be done to my car. Tony was always happy and selfless. He gave me a part that was for his car. That was such a kind and thoughtful gesture. More

It was great service! In and out quickly, with job accomplished! Also helped with a loose part under the car, which was easily fixed with new screws! accomplished! Also helped with a loose part under the car, which was easily fixed with new screws! More

I started bringing my Touareg to Boardwalk Volkswagen Park Cities recently, as I had experienced another dealership that did not seem to care or appreciate the customers that it had.It always seemed like Park Cities recently, as I had experienced another dealership that did not seem to care or appreciate the customers that it had.It always seemed like you were just “another customer” bringing in your vehicle for service.I was tired of being treated this way, so I looked for an alternative. I wish I had made the switch a lot earlier. My time at Boardwalk Volkswagen Park Cities has been the exact opposite of the previous dealership. I have been greeted by friendly service professionals, who are happy to welcome you to the dealership. The work has always been performed on time, and on one occasion, they gave me the use of a free loaner car, as I had to go to an important meeting. Boardwalk Volkswagen Park Cities really do understand what customer service is all about. I highly recommend this dealership. More