Clay Cooley Volkswagen of Park Cities - Service Center

Tony Fruzia provided excellent service and was very understanding. I had come in for a check engine light and 100,000 maintenance check and thought it would only at most half the day. Given that there understanding. I had come in for a check engine light and 100,000 maintenance check and thought it would only at most half the day. Given that there were other problems with my car, Tony provided me updates on what needed to be done. He was understanding in when I decided to not fix all of the issues due to the cost of the work. Overall the customer service was excellent and the work performed was good. More

Aaron Allision is always pleasant, friendly, and always prompt to return calls keeping up to date with the status of my vehicle. I highly reccommend her at this location. The dealership is easy to access, prompt to return calls keeping up to date with the status of my vehicle. I highly reccommend her at this location. The dealership is easy to access, and always has a clean customer waiting room. The quality of work perfomed at this dealership is excellent. More

Tony has a great attitude. He always welcomes me with a smile. He also got approval for my new tire with no out of pocket cost from me. I appreciate driving out of the dealership with a newly washed car. smile. He also got approval for my new tire with no out of pocket cost from me. I appreciate driving out of the dealership with a newly washed car. I do hope Tony gets the recognition that he deserves. More

Great customer service. I brought my car in for an oil change and my service advisor described what was being done to my vehicle including the next scheduled service which is at 80,000 miles. I would high change and my service advisor described what was being done to my vehicle including the next scheduled service which is at 80,000 miles. I would highly recommend this dealer to anyone. Thank you very much. More

Robert is amazing! Best help ever! Everyone needs to use him! The service was great! Robert was extremely helpful. He took great care of my little jetta. She was in perfect shape when I got her back. Robert him! The service was great! Robert was extremely helpful. He took great care of my little jetta. She was in perfect shape when I got her back. Robert was friendly, trustworthy, informative and overall GREAT! More

I went in for a saftey recall and the bodyshop team got me in quickly. The repair was assigned to Tony Fruzia, who was very friendly and accomodating. The repair was completed 30 minutes earlier than antic me in quickly. The repair was assigned to Tony Fruzia, who was very friendly and accomodating. The repair was completed 30 minutes earlier than anticipated and the cost was free. The overal experience was positive and invting--I'll defenitely continue to have my car serviced at this dealership! More

I've been to this dealership several times for service. Always great, always friendly, always good work. Usually don't have to wait too long, and when I do, I just connect to their free WiFi and work in th Always great, always friendly, always good work. Usually don't have to wait too long, and when I do, I just connect to their free WiFi and work in the very nice waiting room. Tony Fruzia is great as a service rep - ask for him if you go there. Overall, I highly recommend this dealership for service! More

Excellent, very friendly service. Would highly recommend. Robert was able to squeeze me in without an appointment, and gave me a realistic approximation of how long my service would take. he als recommend. Robert was able to squeeze me in without an appointment, and gave me a realistic approximation of how long my service would take. he also gave me a recommendation for a body shop that could fix my hail damage. More

Always friendly. Always prompt. Very convenient. As great a product as the GTI is, it will only be as good as the service support and so far they are truly excellent at 18 months! I switched to the Le great a product as the GTI is, it will only be as good as the service support and so far they are truly excellent at 18 months! I switched to the Lemmon location because it is on my way to work. I have not been dissapointed. More

I purchased my vehicle in December 2009. I had several problems with it. After taking it in for servicing several times, I made up my mind that I would not return to Boardwalk ever again based on how I w problems with it. After taking it in for servicing several times, I made up my mind that I would not return to Boardwalk ever again based on how I was treated during those times. Unfortunately, I had to return because an issue resurfaced. I called my service advisor (Lori, who was great) and found that she was no longer with the company and received Aaron Allison's name as her replacement. In meeting her, I told her all of the concerns that I had and why I wasn't happy with Boardwalk. She immediately took ownership and promised to make the situation better. And I must say that since meeting Aaron, I've returned several times. It's her commitment to her customer and her desire to make things right that has me returning to the dealership. She’s been diligent in following up with me to make sure that everything’s going well and letting me know that she’s always there if I needed any help. Thank you Allison for all that you do and for being a GREAT SERVICE ADVISOR….I REALLY APPRECIATE ALL THAT YOU’VE DONE over the last few months to restore my faith in Boardwalk VW... More