Clay Cooley Volkswagen of Park Cities - Service Center

I feel very comfortable at this dealership and particularly with service advisor Robert Craft. I trust Robert's analysis and advice. I generally wait for my car to be serviced (I live outside the particularly with service advisor Robert Craft. I trust Robert's analysis and advice. I generally wait for my car to be serviced (I live outside the service area of the courtesy van), and Robert has always given me an accurate estimate of the time it will take. The quality of service has been top-notch, as far as I can tell, and Robert's advice and help has always been spot-on. More

Mr. Elsea was professional, friendly, and very helpful in the service department. He took time to explain the situation to me and was very helpful in expediting the service necessary. Will use this dealersh the service department. He took time to explain the situation to me and was very helpful in expediting the service necessary. Will use this dealership for all service needs. More

The service technicians are always EXTREMELY friendly and respectful of my time whenever I need maintenance or repairs on my 2009 Jetta. This past visit I just had an oil change and some minor repair work an respectful of my time whenever I need maintenance or repairs on my 2009 Jetta. This past visit I just had an oil change and some minor repair work and I was out of there in 1 hr! And that even included a car wash! The facilities are nice and they offer free wifi (albeit it's a little slow). Every service tech consults with me before they perform any unexpected repairs and are always clear with me about future work which needs to be done. Lastly, one time I dropped my favorite earring down a narrow gap between the driver's seat and the middle console (poor design flaw) which I could never retrieve after many attempts. I pointed this out to David Elsea (must have been last year) and he crawled in my back seat and worked on retrieving that earring for 15 min!!! And he got it!! These guys are great! More

Boardwalk VW has always done an outstanding job for service. When you bring the car to the service area, it is out of the elements and you a greeted by a servce advisor. Ted Jacobs has worked with me t service. When you bring the car to the service area, it is out of the elements and you a greeted by a servce advisor. Ted Jacobs has worked with me twice now with my 2006 Jetta and has always listened and given the repair needs with explanations. I like straight forward news. Knowing that it gets fixed right the first time is important to me. Great job to the crew at Volkswagen. More

Robert and his team really helped me out with my repairs on my Jetta...while in for routine maintenance an issue came up that would not have otherwise but covered under my warranty. But they extended a good on my Jetta...while in for routine maintenance an issue came up that would not have otherwise but covered under my warranty. But they extended a good will warranty to me and saved me lots of money - which I REALLY appreciated! More

Park Cities Volkswagon was the best experience I have had at any dealership. Friendly service and most importantly I didn't feel I was getting ripped off. I typically go to Hiley Volkswagon where they were c at any dealership. Friendly service and most importantly I didn't feel I was getting ripped off. I typically go to Hiley Volkswagon where they were charging me for service that Park Cities told me was covered under warranty. Park Cities attendant, Ted, was honest. Honesty goes a long way in my book. I will recommend all my VW driving friends to Park Cities. More

I know tha I can count on good quality service with Park Cities VW. Tony is prompt about returning phone calls and cares about addressing the customer's concerns. Cities VW. Tony is prompt about returning phone calls and cares about addressing the customer's concerns. More

My Passat suffered a severe malfunction and was towed to Parkcities on Lemmon. Tony worked with the service tech and with me to solve the problem and to keep my expenses within reason. Parkcities on Lemmon. Tony worked with the service tech and with me to solve the problem and to keep my expenses within reason. More

David Elsea genuinely cares about his customers. He did an outstanding job of keeping me informed a helping me consider the the options and I would bring my Jetta to him for all of my service needs if the an outstanding job of keeping me informed a helping me consider the the options and I would bring my Jetta to him for all of my service needs if the cost was reasonable. I had a check engine light (CEL) on and a few recall items to repair. Exhaust Pressure Sensor B was the cause of the CEL. The part was $96.00 but labor & tax was $170 for what should have been 15 minutes of labor. The part is easily reached and replaced by disconnecting 3 screws, 2 small hoses and quick connect electrical plug. Should have been $50.00 or less in my book More

Great Service in a timely manner! I needed a rental and that was easy to be taken care of as well. Everything was done sooner than expected! that was easy to be taken care of as well. Everything was done sooner than expected! More