Clay Cooley Volkswagen of Park Cities - Service Center

These 4 guys are the dream team of Park Cities! Each guy provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new 2012 Passat! Who knew that getting a tire patched would lead to a new car! :-) David introduced me to Peter who was fabulous as the sales guy. Peter listened to what I wanted and kept the whole buying process short & sweet & to the point...greatly appreciated!! Again, Peter took the time to compare prices, made sure I was comfortable and took the time to introduce me to the latest Bluetooth technology. Patrick as the finance manager also kept the process short & to the point and I didn't walk out there wondering if hidden fees were going to show up somewhere. Olivier as the client advisor took very good care of me getting my stuff out of my old car & into my new car, making sure I was happy & set to roll. All four guys were fantastic...each one listened to what I wanted, made sure I was comfortable and certainly made me laugh along the way. Excited about my new car & happy about the overall car buying experience! Thanks! More

Park Cities Volkswagen is great to deal with! They meet all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding and willing to do whatever it takes to keep you from being inconvenienced. I highly recommend PC VW!! More

Went in worried because of a check engine light was on. Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worke Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worked on. Dropped of the car at 1 and was able to pick it back up by 5 no hassles and no surprises. More

I came into the dealership with no appointment as I could not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was on a very tight schedule and he completely understood and got my car back to the mechanics to replace the battery and reprogram the car. He was extremely helpful and understanding and got me back in the car repaired in record time. Ted is wonderful and I highly recommend him for any services one might need to your VW. More

I came in for my 40,000 mile service. David and the service team were quick and courteous. As always service was great, it is nice to be valued as a customer. service team were quick and courteous. As always service was great, it is nice to be valued as a customer. More

David was awesome. My comment is for the pricing. I think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes c think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes charge! I can tell you that I will not be bringing my car in for routine maintenance when I can get an oil change and tire rotation for $30. More

I had to write and post this because the degree of I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really m I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really making an effort to be customer service focused - it shows! Everyone was very friendly and very helpful, but beyond that they really seemed to have my best interests in mind rather than just their bottom line. I've been to dealers for repairs before and always dreaded it because I anticipated having them once again tell me every last little thing they found that they said needed to be repaired urgently whether it really did or not. Well at Boardwalk they weren't that way at all. In fact they looked to be trying to save me money. They looked for efficient solutions to my auto breakdown and were able to fix just what really needed it. That is SO appreciated. They did a fantastic job, were great at communications, and my car even came back freshly washed. It was a great experience. Thanks very much! More

I was received at the dealership warmly and all my needs I was received at the dealership warmly and all my needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful I was received at the dealership warmly and all my needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful experience! More

Great employees. Ver friendly atmosphere. Attention to detail first rate. Explanations of needs complete. The only thing I couldn't get done during my recent visit (10,000 mile service) was a "computer re detail first rate. Explanations of needs complete. The only thing I couldn't get done during my recent visit (10,000 mile service) was a "computer reset" that would have helped with mileage, performance, etc. I did not have the two hours to wait for this VW proposed update. Other than that, Park Cities Volkswagen is the best dealership we have dealt with. We started with Metro VW in Irving, but knew we found our Eos's home on our first visit. Unfortunately our first Eos was totalled out when an absent minded driver ran a light and we hit him broadside at 35 to 40 MPH. My wife and I were lucky that all airbags and restraint systems worked perfectly. We were so impressed, we went back and got our 2012 Eos. What a car, what a dealership. Kenny Pirkle Jan Hawkins More

It is a very kind and friendly dealership, and are always at your service for any question or concern. I am really happy with my car as well as the people who are at service. at your service for any question or concern. I am really happy with my car as well as the people who are at service. More