Clay Cooley Volkswagen of Park Cities - Service Center

Quick efficient service! Very informative representatives. My car was taken care of quickly and in the amount of time promised. Chad kept me informed of the service needs and time frame. representatives. My car was taken care of quickly and in the amount of time promised. Chad kept me informed of the service needs and time frame. More

I was so very pleasantly surprised that VW Service had the ability to see me on the spot to help me with my headlight. They were so nice and efficient, I was in and out in less than a half hour. The ser the ability to see me on the spot to help me with my headlight. They were so nice and efficient, I was in and out in less than a half hour. The service department is the main reason I returned to purchase 2nd VW from Boardwalk/Park Cities on Lemmon in Dallas. Customer Experience extends to every touch point/inflection point of the customers interaction cycle. Good job! More

Everyone at the dealership has been phenomenal to work with. They were very accommodating, and took care of my needs as quickly and efficiently as possible. And everything was completed at a very reason with. They were very accommodating, and took care of my needs as quickly and efficiently as possible. And everything was completed at a very reasonable cost. I will definitely be back! More

Brittney was great, very helpful with the service issues I had. She went above and beyond, will definitely be requesting her next time I come in for service! I had. She went above and beyond, will definitely be requesting her next time I come in for service! More

I had a great experience with Mike he was very polite and even explained to me what services needed immediate attention and why. He was happy to answer any all questions I had without making me feel like I w even explained to me what services needed immediate attention and why. He was happy to answer any all questions I had without making me feel like I was just another customer. More

Chad Wheeler was so friendly and helpful. He answered all my questions no matter how small. The shuttle took me back to work on the day I dropped off my car quickly so I didn't have to miss work. Chad c all my questions no matter how small. The shuttle took me back to work on the day I dropped off my car quickly so I didn't have to miss work. Chad contacted me with repair status, warranty status & rental car approval right away. They had my car over the weekend & it was ready on Monday afternoon. Chad informed my that my care was covered under warranty so I didn't have to pay out of pocket. Once my care was ready for pick up they sent a shuttle for me during my lunch hour. Service Advisor Robert Craft made sure to help get my paperwork processed & last minute questions I had answered. I love that I didn't have to sit around forever in their lobby or miss a day of work for these repairs. Everyone at the service department are so friendly & I would highly refer anyone to go there for repairs to their VW. More

I have taken my 99 Jetta there for 3 or 4 occasions for minor repairs. They are super-friendly, courteous, and fast. Lots of amenities like shuttle service or free rental car, free car wash, very nice wait minor repairs. They are super-friendly, courteous, and fast. Lots of amenities like shuttle service or free rental car, free car wash, very nice waiting room, etc. However, the prices are through the roof as you would expect from a dealership (you can expect to pay AT LEAST 5x more than you would at a neighborhood mechanic). More

I had a used car that was about to go out of factory warranty. I went by to see if there was anything I needed to do before cycling out of warranty, and they found that one of my major services had not warranty. I went by to see if there was anything I needed to do before cycling out of warranty, and they found that one of my major services had not been completed, which would cost $$ if I weren't under warranty. In just a few minutes they had me all set up to leave the car there, have the work done under warranty, and got it back to me the next day. Everyone was helpful, friendly and informed, it was a great experience! More

My car had to go in the shop the afternoon the tornados hit Dallas and there were no cars to be found with any of the rental agencies. Tony went out of his way to get a vehicle for me with all of his conn hit Dallas and there were no cars to be found with any of the rental agencies. Tony went out of his way to get a vehicle for me with all of his connections and the following afternoon I had a car. Tony stayed in contact with me on the cost of the repair and the amount of time they would have the vehicle. There was also a part that was purchased by another shop that was unable to be used and Tony made calls getting the part returned to make sure the guy got his money back which I think is awesome! More

I have had a couple of scares in repair costs, but these guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past 2 years with an out of pocket expense of about 700.00. Even after Dave left, Robert took me on as a client and provide me with great insight, and service. Prompt updates on repairs, timelines, help with rentals or loaners, you name it. I can say that this dealership provides a lot better customer care for me with a preowned 10 year old Jetta, than my roommate gets with his 80k M3 just a few blocks down the street. It's kind of awesome to hear him say that I am more taken care of than he is. More