Clay Cooley Volkswagen of Park Cities - Service Center

Friendly, fast and convienent service. Clean welcoming facility and the employees were professional. I appreciate honest work and integrity, Robert presented himself very well and did not leave me with a facility and the employees were professional. I appreciate honest work and integrity, Robert presented himself very well and did not leave me with any questions. Nice work, Jeremy King More

I was fully expecting to have to leave my car overnight but the service team was lightening-fast in getting it done within MINUTES! Rachelle was super-friendly and always kept me updated on the progress of but the service team was lightening-fast in getting it done within MINUTES! Rachelle was super-friendly and always kept me updated on the progress of the service being done. More

They took care of my car very quickly even though my appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I like appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I liked him not pushy about fixing everything at the same time. He was very understanding and suggested me the future services very well. And addition to that he called me when he promised to do so. I have taken my car to your services since I purchased my car in 2003. The service department have been improved so much I think. Keep up the good work! More

The service department is organized, friendly and very professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. They were careful, thorough and told me about all the charges before the vehicle went into the service area for its work. Mike Hart went way beyond the expected to take care of even my most trivial request and was very detailed oriented. He checked with me and discussed the status of the work whenever it was required including calling me on my cell and emailing me with updates. I definitely recommend this service group. Pricing of the work was not low, but if an owner wants first class certified service from trained VW mechanics, I'm pretty sure this is the place to bring your car in the Dallas area. I did not inspect the certifications of their mechanics, their training program for their mechanics, nor am I aware of what their post work quality control checks are in the garage. However, the overall impression is one of cleanliness, orderliness and professionalism in the front area of the service group. Such an impression, in my experience, along with the service representative's attentiveness, extends into the service bay area. The vehicle was delivered back on time and they dropped me off and picked me up in a VW dealership van at my office. This group, and Mike Hart, one of the service personnel at Park Cities who handled my car's service, are excellent and I recommend them. More

Went in for oil change and detect why engine light was on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly. on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly. More

Excellant service. Shop manager took vehicle for test drive with me and was able to get a good sense of the issue. At the end of service the mechanic also took a test drive with me for my satification. drive with me and was able to get a good sense of the issue. At the end of service the mechanic also took a test drive with me for my satification. More

Always great service, always helpful, friendly and knowledgeable staff members. Work is always completed in a timely manner and my car is always returned clean! knowledgeable staff members. Work is always completed in a timely manner and my car is always returned clean! More

I called late Friday afternoon to see if I could get an oil change. Mr. Fruzia immediately told me to come in and it would be taken care of. He is consistently friendly, professional, and prompt in having oil change. Mr. Fruzia immediately told me to come in and it would be taken care of. He is consistently friendly, professional, and prompt in having my car moved to the service area. Mr. Fruzia keeps me informed of any and all progress if I am waiting for my car, and is quick to inform me if there are other mechanical issues to be addressed. Pricing, time frame, and any other questions I may have are quickly answered by Mr Fruzia. If he does not have the answer, he will find out and let me know promptly. He is a great service representative. More

This is my 3rd visit to the dealership in less than 6 months. I will say that if it were not for Chad Wheeler working things out for me, I might be more questioning. He has been so understanding, keepin months. I will say that if it were not for Chad Wheeler working things out for me, I might be more questioning. He has been so understanding, keeping me informed on the progress of my car, making everything as affordable as he was able to for my repairs. Chad will always be my go-to-guy at Park Cities Volkswagon. More