Clay Cooley Volkswagen of Park Cities - Service Center

Mike did a phenomenal job both helping me out a well as explaining and working with my warranty company, even when they weren't as helpful explaining and working with my warranty company, even when they weren't as helpful More

I have been happy with the service recived from this dealership but I have really benefited from service with Tony. He is always friendly and helpful offering information about other services even when dealership but I have really benefited from service with Tony. He is always friendly and helpful offering information about other services even when the work is not completed by this dealership. Tony is personable and knowledgable about things other than cars. When my niece went to the air force Tony provided information bout service member benefits which we were unaware of. He really makes you feel like he is concerned about yoy as a person not just a customer. More

My car broke down while I was on business in Dallas, the night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians that worked on my car couldn't have been nicer and more helpful, turning what could have been a really stressful experience into a mild inconvenience. They must have taken pity on me because despite having a busy schedule they looked at my car first thing the next morning and had it back on the road that afternoon, just in time to get me back to Austin. They kept me informed about what was going on the entire time and were upfront about the cost, which was a little pricey as expected from a dealership, but you pay for what you get and that is certainly true here. As an added bonus they changed my bad brake light at no charge and washed my car. I'm actually pretty sure they even waxed it. I really wish this dealership was in Austin because the customer service was better than what I'm used to at Charles Maund. I'm (hopefully) never going to have any reason to go there again but for anyone that lives close to Dallas I highly recommend this dealership and Chad in particular if you're able to catch him. More

Very friendly employees and do a great job on the service. I would like the option of renting a free rental car while my car is being serviced and would like a better explanation of what is being do service. I would like the option of renting a free rental car while my car is being serviced and would like a better explanation of what is being done on my car. More

The service is always outstanding at Park Cities VW. I'm moving to Austin next month but plan to continue using Park Cities VW for routine maintenance. moving to Austin next month but plan to continue using Park Cities VW for routine maintenance. More

We came in without an appointment with a dead battery. The service dept was able to get our car in and out in a timely matter. Tony was friendly and helpful. The service dept was able to get our car in and out in a timely matter. Tony was friendly and helpful. More

I love going to Park Cities VW and I especially love working with Tony! When I come in everyone is so personable and helpful. They are always willing to help me with whatever I need and I always feel my working with Tony! When I come in everyone is so personable and helpful. They are always willing to help me with whatever I need and I always feel my needs are being met. Furthermore, they give me the information I need to make informed and decisions about my Jetta and service. Not to mention I have never found a better deal in town! Park Cities isn't like most dealerships, where you walk away feeling pushed and forced into expensive service and products. Park Cities truly cares about their customers and I'm so happy I decided to buy my Jetta with them. More

Tony Fruzia is an excellent service provider who knows his customers and goes the extra mile to make sure they are informed during the service process and know their options. He is always positive, upbea his customers and goes the extra mile to make sure they are informed during the service process and know their options. He is always positive, upbeat, and friendly, which is a big help especially when dealing with the inconvenience and stress that goes along with having a car out of service. Over the past 11 years, I have dealt with other Volkswagen shops in the area, but Tony is the reason I consider Park Cities VW my first choice when having any service done on my New Beetle TDI. More

I took my daughter's 2005 VW beetle into Park Cities VW to have it serviced. I was preparing the car for sale. I also needed two hub caps and some touch up paint which I ordered from the parts department. to have it serviced. I was preparing the car for sale. I also needed two hub caps and some touch up paint which I ordered from the parts department. Rachel Lapino was my service representative and handled my contact with their department well. She gave me good advice while emphasing the recommendations their tech had made. When she found out I was selling the car she informed the used car dept. and they also gave me good advice. Rob Mills in the parts dept. was also very nice and helped. More

As Always Tony has gone above and beyond himself. He noticed that my tires were wearing funny even though they were only a few weeks old. He had them balanced and my ride runs like brand new! Little t noticed that my tires were wearing funny even though they were only a few weeks old. He had them balanced and my ride runs like brand new! Little things like that go along way with a customer. I have even told people that I may get a better deal on a Volkswagen at another dealership, but I will always buy from you because of the "After" customer service that I receive. Tony is a great asset to your customer service department. More