Clay Cooley Volkswagen of Park Cities - Service Center

Chad Wheeler was so friendly and helpful. He answered all my questions no matter how small. The shuttle took me back to work on the day I dropped off my car quickly so I didn't have to miss work. Chad c all my questions no matter how small. The shuttle took me back to work on the day I dropped off my car quickly so I didn't have to miss work. Chad contacted me with repair status, warranty status & rental car approval right away. They had my car over the weekend & it was ready on Monday afternoon. Chad informed my that my care was covered under warranty so I didn't have to pay out of pocket. Once my care was ready for pick up they sent a shuttle for me during my lunch hour. Service Advisor Robert Craft made sure to help get my paperwork processed & last minute questions I had answered. I love that I didn't have to sit around forever in their lobby or miss a day of work for these repairs. Everyone at the service department are so friendly & I would highly refer anyone to go there for repairs to their VW. More

I have taken my 99 Jetta there for 3 or 4 occasions for minor repairs. They are super-friendly, courteous, and fast. Lots of amenities like shuttle service or free rental car, free car wash, very nice wait minor repairs. They are super-friendly, courteous, and fast. Lots of amenities like shuttle service or free rental car, free car wash, very nice waiting room, etc. However, the prices are through the roof as you would expect from a dealership (you can expect to pay AT LEAST 5x more than you would at a neighborhood mechanic). More

I had a used car that was about to go out of factory warranty. I went by to see if there was anything I needed to do before cycling out of warranty, and they found that one of my major services had not warranty. I went by to see if there was anything I needed to do before cycling out of warranty, and they found that one of my major services had not been completed, which would cost $$ if I weren't under warranty. In just a few minutes they had me all set up to leave the car there, have the work done under warranty, and got it back to me the next day. Everyone was helpful, friendly and informed, it was a great experience! More

My car had to go in the shop the afternoon the tornados hit Dallas and there were no cars to be found with any of the rental agencies. Tony went out of his way to get a vehicle for me with all of his conn hit Dallas and there were no cars to be found with any of the rental agencies. Tony went out of his way to get a vehicle for me with all of his connections and the following afternoon I had a car. Tony stayed in contact with me on the cost of the repair and the amount of time they would have the vehicle. There was also a part that was purchased by another shop that was unable to be used and Tony made calls getting the part returned to make sure the guy got his money back which I think is awesome! More

I have had a couple of scares in repair costs, but these guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past 2 years with an out of pocket expense of about 700.00. Even after Dave left, Robert took me on as a client and provide me with great insight, and service. Prompt updates on repairs, timelines, help with rentals or loaners, you name it. I can say that this dealership provides a lot better customer care for me with a preowned 10 year old Jetta, than my roommate gets with his 80k M3 just a few blocks down the street. It's kind of awesome to hear him say that I am more taken care of than he is. More

Bought the VW beetle new from Park Cities and have been bringing it there for all servicing except one the entire time I've owned it. If I did not consider the service department exceptional, why would I d bringing it there for all servicing except one the entire time I've owned it. If I did not consider the service department exceptional, why would I drive out of my home area (VW dealership located approximately 5 miles away from residence) to have services performed? Duh! More

Outstanding service. Robert kept me informed. My car was delivered to me when promised. The entire experience went very smooth. Robert's professionalism and knowledge was impressive. I have been a VW cus delivered to me when promised. The entire experience went very smooth. Robert's professionalism and knowledge was impressive. I have been a VW customer for many years and people like Robert is the reason I keep coming back. More

Tony was so wonderful and patient while my car stayed in his garage for 5 weeks because of state farm. I look forward to seeing him again for service, very friendly. his garage for 5 weeks because of state farm. I look forward to seeing him again for service, very friendly. More

I first came to Park Cities Volkwagen after a bad experience elswhere. From my very first visit 2006 to my most current, a week ago, I have never been disappointed in the service of my vehicle or how experience elswhere. From my very first visit 2006 to my most current, a week ago, I have never been disappointed in the service of my vehicle or how I was treated by the staff. I have before and will continue to go out of my, if necessary, to use Park Cities VW because of the exceptional service I consistently receive. Can't say enough good things about it. More

Easy to schedule a service, very friendly staff. The service was also done in a timely manner. I will continue to use this Dealership again. service was also done in a timely manner. I will continue to use this Dealership again. More