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Clay Cooley Volkswagen of Park Cities - Service Center

Dallas, TX

4.2
435 Reviews

435 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center

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September 11, 2012

Everything was just great and very fast. The service was perfect and the car is in like new shape. thank you for all your help. More

by ace rent a car dallas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hart
Sep 11, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience on DealerRater. Please let Mike Hart know anytime we can be of further service to you.

September 09, 2012

I had a problem with my 2007 Passat starting the day before I brought the vehicle to the dealership.Mr. Jacobs had that problem checked out, and he provided me an explanation as to why I had experienced More

by graphiteblue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jacobs
Sep 09, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience on your 2007 Passat. Please let Ted Jacobs know anytime we can be of further service to you. Have a great week. We appreciate you.

September 04, 2012

The customer service at this dealership is great!!!! I primarily go there for service & maintenance on my vehicle. I have been working with Tony Fruzia since I purchased my VW Jetta in 2009. He is extreme More

by TravonM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fruzia, Tony Fruzia
Sep 04, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Travon, thank you for sharing your Park Cities Volkswagen service experience here on DealerRater this afternoon. Please let Tony Fruzia know anytime we can be of further service to you. Have a great evening and enjoy your Jetta.

September 04, 2012

Tony was extremely helpful and friendly. He helped ensure that my service visit was both thorough and quick, which I appreciate. I will be going back to PC VW and Tony next time. More

by Jrob94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fruzia
Sep 04, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience with Tony Fruzia. Please let Tony know anytime we can be of further service to you. Have a great week.

September 04, 2012

A+ really great and timely service. I would highly recommend this dealership. Nice ride back to my office and they called to schedule a pickup. More

by ThisSUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Burk, Jerry Burk
Sep 04, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience on DealerRater. Please let Jerry Burk know anytime we can be of further service to you. Have a great week and thanks for your recommendation. We appreciate you.

August 31, 2012

Last March I purchased a brand-new 2012 Passat from Park Cities Volkswagen, and the question became what to do with my 2003 Passat. My goddaughter was turning 15 years old in July, and I decided to give it More

by colleenskinner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hart
Aug 31, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Colleen, thank you for sharing your Park Cities Volkswagen service experience with Mike Hart. What an awesome gift to your goddaughter. Please let us know anytime we can be of further service to you. Have a great Labor Day weekend.

August 14, 2012

My car would not start. We could not find the battery. When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was More

by cabotara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jacobs
Aug 15, 2012 -

Clay Cooley Volkswagen of Park Cities responded

My name is Robert Rippy and I am the General Manager at Park Cities Volkswagen. We are committed to providing high quality customer service, but based on your DealerRater.com review this morning, you did not get that experience. That is very disappointing to me, and I want to personally work with you to resolve any issues with your experience with us. We are focused on correcting any issue that you bring to my attention with the utmost urgency and diligence. Please let me know when you have the opportunity to talk or stop in to meet with me personally. In Service, Robert Rippy, General Manager Park Cities Volkswagen 214-620-4946

August 11, 2012

Jeremy Mack Was my advisor and he was very helpfool and profecional. Graet job guys and keep up good work. I will allways recomend you to everyone More

by misko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Stickles
Aug 11, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience on DealerRater. Please let Robert Stickles and Jeremy Mack know anytime we can be of further service to you. Have a great weekend and thank you for your recommendation.

July 31, 2012

Tony Fruzia and all of the Boardwalk VW team are always so courteous and friendly. They make each visit a pleasurable experience and always try to accomodate any special time parameters that I have to work More

by Bart Trigg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Myron Marcyniak, Tony Fruzia
Jul 31, 2012 -

Clay Cooley Volkswagen of Park Cities responded

James Bart, thank you for sharing your Park Cities Volkswagen service experience this morning on DealerRater. Please let Tony Fruzia, Brittney Dunham and Myron Marcyniak know anytime we can be of further service to you. We appreciate your business and recommendation. Have a great week.

July 31, 2012

Tony went to great lengths to find out the details of my extended-warranty. He helped me get into the rental car that I needed, and was extreemly helpful with the entire process. More

by e.c.cain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fruzia
Jul 31, 2012 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your Park Cities Volkswagen service experience. Please let Tony Fruzia know anytime we can be of further service to you. Have a great evening.

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