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Clay Cooley Volkswagen of Park Cities - Service Center

Dallas, TX

4.5
605 Reviews

605 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center

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December 19, 2024

The dealership was able to work me in last minute. Once I arrived, they greeted me and escorted me to my advisor. Everyone was welcoming and they did a great job on my car More

by johnmunoz82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
December 18, 2024

Repair advisor was great. I had to wait 3 days for loan car. Very inconvenient. Otherwise rating would be a 5. More

by claudiabailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
December 18, 2024

They said I needed an oil pan even though they stripped the threads we got into an argument of whos fault it was. The service manager Tommy is the worst More

by erikb7778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomi Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2024

He did a great service of my car Thank you I will definitely go back More

by asmitagandhi8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Caudle
December 16, 2024

This dealership has the best customer service, an they accommodate to your needs. Thank You. More

by jonathan.golden1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Caudle & Asian Craven
December 16, 2024

My salesman was very helpful in the purchase of my new lease. The back and forth negotiation was a little drawn out but besides that it was good. More

by Joshfrumkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayms Badai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Mhmd
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Service department took 2 hours for a 15 minute job. Had to remind them multiple times to remember to complete More

by Rhea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hayms Badai
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Lost Michael Schwartz, now breaking in Jacob! He was good listening and providing help!! Glad to work with Jacob!! More

by t_hallmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
December 13, 2024

It waa a very pleasant experience and not a long wait with great customer service More

by sandrahendrix75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomi Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robby Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2024

Everyone was friendly and Chris did a good job making sure I had great and timely service. More

by sophia.feleke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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