Clay Cooley Volkswagen of Park Cities - Service Center

Jorge was great-really funny, friendly, and knew what he was talking about. Also the shuttle drive was amazing, it was very nice that they have the option and the driver was very friendly. was talking about. Also the shuttle drive was amazing, it was very nice that they have the option and the driver was very friendly. More

Service Member Ted Jacobs was very friendly and communicative. Specifically, he called me when he said he would and returned my call promptly. I did not feel like I was waiting on him to communic communicative. Specifically, he called me when he said he would and returned my call promptly. I did not feel like I was waiting on him to communicate with me. He kept me well informed. More

Always have a great experience when I need to bring my car in. I always ask for Jorge and he remembers who I am making the experience more personalized and efficient. car in. I always ask for Jorge and he remembers who I am making the experience more personalized and efficient. More

I have a ten year old car which was making an odd noise and I took to into the dealership. I am not in a place where I can spend a lot of money right now on my car and feared that I would be uncharged and and I took to into the dealership. I am not in a place where I can spend a lot of money right now on my car and feared that I would be uncharged and encouraged to do a lot of unnecessary work on my car. Mike was so helpful and honest and told me the things that needed to be done as well as the things he suggested, but that could wait a bit. It was a great experience and I will definitely be back! More

Tony is great! So helpful and nice. Also love the dealership. They have the best service and it also has improved over the past few years in terms of their responsiveness and efficiency. dealership. They have the best service and it also has improved over the past few years in terms of their responsiveness and efficiency. More

Jorge Field greeted me with a great smile, introduced himself, and got downtown business. He walked me through all the steps, made suggestions, and listened carefully to what I said. He escorted me ins himself, and got downtown business. He walked me through all the steps, made suggestions, and listened carefully to what I said. He escorted me inside to purchase windshield wipers because he noticed they were wearing down. He also got me signed up for a shuttle that was about to leave. Throughout the process Mr. field contacted me regarding any questions and to notify me regarding some additional work that was needed. After the service was performed, he explained everything that had been done and walked me to the cashier to get checked out. I could only rate a four on the quality of work because it is on the areas of the ar that I cannot see, but the car seems to be running good. I could only rate a four on the price because I did to have anything to compare it to. This was the first work done on this car other than an oil change. Overall, the experience was great. More

Very friendly & EASY service. A clean and nice loaner was provided. It was a very pleasant and friendly experience. Follow-up was east and unobtrusive. loaner was provided. It was a very pleasant and friendly experience. Follow-up was east and unobtrusive. More

Tony Fruzia served us well as our service technitian with the recent repair done on my wife's 2007 VW Eos. I would recommend him and the dealership to anyone anytime anywhere. the recent repair done on my wife's 2007 VW Eos. I would recommend him and the dealership to anyone anytime anywhere. More

Reid and Mike made sure that I was happy with my service prior to leaving the dealership. They were friendly and personable. Reid made sure I was satisfied with my service and secured transportation for m prior to leaving the dealership. They were friendly and personable. Reid made sure I was satisfied with my service and secured transportation for me while the service was being completed. Wonderful. Highly recommend. More

We've been coming to this dealership for service on our 2002 Jetta since 2005. My experience has always been customer centered. Over the years, we've found the service advisors helpful above and beyond our 2002 Jetta since 2005. My experience has always been customer centered. Over the years, we've found the service advisors helpful above and beyond. In some cases, the advisor was able to fix a minor problem (replacing a bulb or resetting a radio fuse) without making out a service ticket or charging. When major repairs were needed, the service advisors worked with the extended warranty as far as possible. Now that we are out of warranty, we're directly impacted by the price of service. We had a recent episode, in which a check engine light required replacing our thermostat. Initially, I thought the price was high. I'd called another VW dealer to compare and felt that we'd been charged for 2-3 hours labor beyond what the job called for. When i fussed, the service manager, Bob Stickles, got involved. He carefully reviewed our service records and found that the temperature sending unit had also been replaced. While the TSU was on the invoice, this detail had not been initially discussed. We'd had the temp sending unit replaced 23 months earlier at the dealership, without replacing the thermostat (warranty would only fix what was broken). The price for doing both the thermostat & the TSU together was appropriate; however, Bob offered a $300 store credit! This was more than fair and kept me as a grateful customer. I am still not sure that the TSU was broken, but with the generous store credit, that issue was moot. Dealer service is generally about 20% higher than generic national franchises; however, price is only one component of value. Their knowing the car, recalls,etc. have over the years proven invaluable. A few years ago, the dealer replaced the catalytic converter, a $1300 service free of charge. The dealer knew that VW had some early failures and had extended their factory warranty on the catalytic converter. I am not sure that a muffler shop would have known that. Our 120,000 mile, 11 year old car this year wound up costing more to maintain than its $3750 book value. Nevertheless, having Park Cities' crew looking after it will keep it running like new. While our new location is 40 miles away, I still value having much of our routine service performed, simply because their thorough check of the cars systems makes us aware of upcoming repairs if needed. Over the years, we've had a few major repairs done elsewhere with mixed reviews. There has never been an issue of quality for nearly a decade at Park Cities. More