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Clay Cooley Volkswagen of Park Cities - Service Center
Dallas, TX
446 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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446 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center
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January 14, 2013
Overall Friendliness of staff was GREAT, but my husband and I were "guaranteed" that the problem was fixed and it was not. Now, I have to find time to bring it back in. and I were "guaranteed" that the problem was fixed and it was not. Now, I have to find time to bring it back in. More
by danabwiggins
Employees Worked With
Tony Fruzia
January 14, 2013
I have been to this dealership numerous times over the years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When the car was purchased, the driver's side door had a small dent so they replaced the door (new car). Within two years, the door was beginning to drop over an inch and not match up with the latch anymore. Turns out they wrong size bolt had been used when putting the door on. This took 3 TRIPS to the dealership before it was fixed and my car was given back to me each time as if nothing was wrong. - I picked the car up once and when bringing it out, the service rep put a scratch down the entire length of the car. Dealer fixed the problem. - I had a bit of buff work done and the service department gashed the paint near my driver's side mirror. Again, the car was given back to me as if nothing was wrong and I had to point out the problem. - It took three trips to convince the service rep that my brakes were catching, as he didn't believe me the first two times and told me "That's just some rust wearing off - it happens." My breaks were ruined and had to be replaced. Two years later they told me that my brake shoes were destroyed and there was dust in the brake lines, which he had never seen before. Nobody but the dealership has touched my brakes. - Recently, I took the car in because the electronics in my driver's door no longer worked. They gave the car back to my with the interior door handle hanging out of the door. Again, I had to say something to bring the problem to anyone's attention. The service department actually drove the car to me and got out as if the door handle was completely normal. The lack of discussion between the service department and the customer service reps is disturbing. Everyone I've dealt with has been pleasant enough, but they never know about the problems until I point them out - as if nobody ever looks at the car before the customer picks it up. I don't trust this dealership, the service department is incompetent, and I will never set foot in this dealership again. For the record, my family bought three cars here and love Volkswagen, but Park Cities (and all Boardwalk dealerships) have lost our business forever. More
by bendhudson
Employees Worked With
Many over the years
January 08, 2013
Outstanding Service and Customer Service. Well beyond what I have experienced at my Jaguar dealership. I wish more dealerships would appreciate and recognize their clients. what I have experienced at my Jaguar dealership. I wish more dealerships would appreciate and recognize their clients. More
by jacassar
Employees Worked With
Mike Hart & Shop Foreman, Mike Hart
January 01, 2013
I got a nail in my tire the day after Christmas and they were so helpful and friendly. They worked me in quickly as a walk-in and were very courteous! were so helpful and friendly. They worked me in quickly as a walk-in and were very courteous! More
by JordanHS
Employees Worked With
Jorge Field
December 27, 2012
In the past I've been unhappy with both attitude & service at Park Cities but the convenient location offen won out. This time I was forced to use them for service and was pleasantly surprised with th service at Park Cities but the convenient location offen won out. This time I was forced to use them for service and was pleasantly surprised with the personnel & atmosphere. Not only was I given a loaner but was kept informed on the repair progress and treated with respect. Matt Lewis was very professional and appeared concerned with my satisfaction. More
by Yarisa
Employees Worked With
Matt Lewis, Matt Lewis
December 25, 2012
Tony Fruzia is by far the best service rep I've ever dealt with. He goes above and beyond to make sure the customer is happy. Case in point... he worked with the warrany department to get the faulty par dealt with. He goes above and beyond to make sure the customer is happy. Case in point... he worked with the warrany department to get the faulty part covered under warranty. It made my day! More
by vboddu
Employees Worked With
Tony Fruzia, Tony Fruzia
December 19, 2012
always a pleasure to work with Park Cities. We have 2 volkswagons and never have any complaints---thanks to all they do! Every person there is a delight. volkswagons and never have any complaints---thanks to all they do! Every person there is a delight. More
by AlysonRay
Employees Worked With
matt lewish, Matt Lewis
December 19, 2012
Ted was veery courteous, friendly and helpful. He went out of the way to have my child's GPS retrieved from the car's compartment part of the hand rest. Wishing you Happy Holidaya !!! Thanks, Ted. out of the way to have my child's GPS retrieved from the car's compartment part of the hand rest. Wishing you Happy Holidaya !!! Thanks, Ted. - Manivannan More
by m_selvanayakam
Employees Worked With
Ted Jacobs
December 18, 2012
Everyone exceeded my expectation. Overall a positive experience. I enjoyed working with Tony. Pat was also very helpful. My car is running great now. I am also worried about items that may have been ove experience. I enjoyed working with Tony. Pat was also very helpful. My car is running great now. I am also worried about items that may have been overlooked at my previous repair location. More
by rhonda.turner.92
Employees Worked With
Tony Funzia and Reyes and Pat, Tony Fruzia
December 15, 2012
Brought bug in for state inspection and to have drivers side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heate side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heated one available to utilized on the passenger side. Tony took it upon himself (and I totally agree with his intervention) to tell tech NO to heated washer (ridiculous for Texas weather and it cost twice as much as the regular washer). If more service reps were as thoughtful and looked out for the customer (as Tony does), more money would be made in the long term via repeat customers. If a heated washer had been installed on my car, I'd have been totally ticked off. Hope you appreciate Tony the way I do, besides, he's always cheerful and friendly. More
by fulbrit1
Employees Worked With
Tony Fruzia
