Clay Cooley Volkswagen of Park Cities - Service Center

My car would not start. We could not find the battery. When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was very nice. Thanks to Jeremy we were able to start the car and drive it to the dealership. When we arrived we were helped by Ted. He was very nice. Our main complaint, a replacement battery should NOT be $400. I dont care where the battery is located or how long it should last, $400 is ridiculous! In addition, about 5 months ago, an air bag indicator light went off. When we took our car to this same dealer they informed us the sensor was bad and needed replacement. This would have cost us over $1,000. Turns out, the sensor was not out, the battery was going bad and needed to be replaced. The dealer continued to call my husband for months asking us to replace the sensor. With the new battery, the air bag indicator light is no longer on. Luckily we held off and we are not out an additional $1,000 for no reason. More

Jeremy Mack Was my advisor and he was very helpfool and profecional. Graet job guys and keep up good work. I will allways recomend you to everyone profecional. Graet job guys and keep up good work. I will allways recomend you to everyone More

Tony Fruzia and all of the Boardwalk VW team are always so courteous and friendly. They make each visit a pleasurable experience and always try to accomodate any special time parameters that I have to work so courteous and friendly. They make each visit a pleasurable experience and always try to accomodate any special time parameters that I have to work within. On this service visit, my car was ready in a short time and Brittany got me processed and out of the door quickly when I came back to pick up. I have and will continue to refer people to this dealership to Myron, Tony and the rest of the team. Best, James Bart Trigg More

Tony went to great lengths to find out the details of my extended-warranty. He helped me get into the rental car that I needed, and was extreemly helpful with the entire process. extended-warranty. He helped me get into the rental car that I needed, and was extreemly helpful with the entire process. More

The staff was very friendly and attentive, and all my questions and concerns were addressed promptly. I was also informed about all the repairs my car. questions and concerns were addressed promptly. I was also informed about all the repairs my car. More

Brittney is awesome. This was my third visit for service with Brittney. Everytime she is friendly, explains everything well, and my car gets serviced in best time. I have stopped going to other dealership with Brittney. Everytime she is friendly, explains everything well, and my car gets serviced in best time. I have stopped going to other dealerships due to poor service. I have never looked back. I always get friendly, honest and timely service with you guys at Park Cities Volkswagen. I can not say enough good about the service department at Park Cities. More

I bought my last two cars here on the strength of the service department. The service rep always takes the time to patiently explain what's wrong with my car, what needs to be done, and what my options a service department. The service rep always takes the time to patiently explain what's wrong with my car, what needs to be done, and what my options are. Often the rep calls in the mechanic who's actually done the work to answer questions. Several times I've been told about situations I was not aware of but that could become troublesome: Two tires that would soon need to be replaced, or a small leak that might develop into a big leak in a couple months. Because of this kind of service, when I drive out I'm confident there are no hidden problems that will pop up later, when I'm not expecting them. This sense of confidence is really the most important thing the dealer has to sell. More

Tony has been great everytime i bring my car. He is very professional and informative about what is being done and how long it will take. Any future repairs that need to be done i know that i can come to To professional and informative about what is being done and how long it will take. Any future repairs that need to be done i know that i can come to Tony and everything will be taken care of. More

Chad was thorough and honest about what repairs were required versus what was suggested. He also set a reslisitic timeframe on the repairs and made sure that committment was kept. required versus what was suggested. He also set a reslisitic timeframe on the repairs and made sure that committment was kept. More

Brittney was outstanding! She provided great costumer service! She has terrific people skills: polite, friendly, prompt and extremely helpful. I was so impressed with her that I even told my husband ab service! She has terrific people skills: polite, friendly, prompt and extremely helpful. I was so impressed with her that I even told my husband about the great service I received from Brittney at the Park Cities VW. Best service I've ever had with any VW dealership! I plan to continue working with her and will recommend her to others, as well! More