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Clay Cooley Volkswagen of Park Cities - Service Center

Dallas, TX

4.3
446 Reviews

446 Reviews of Clay Cooley Volkswagen of Park Cities - Service Center

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March 04, 2013

Excellent representatives and very good w/information relayed to me concerning the work to be completed. The representatives names are Tony Fruzia and Steven Tyler. More

by SDMP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tucker, Tony Fruzia
Mar 04, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your AutoNation Volkswagen Park Cities service experience on DealerRater. Please let Tony Fruzia and Steven Tyler know anytime that we can be of further service to you. We appreciate your business and recommendation. Have a great week.

March 03, 2013

From booking my service appointment online, to being welcomed when I drove in, to the quick fix and friendly service I received, all was great. More

by andyketch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jacobs
Mar 03, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Andy, thank you for sharing your AutoNation Volkswagen Park Cities service experience on DealerRater. Please let Ted Jacobs know anytime that we can be of further service to you. Have a great week and enjoy this beautiful weather.

March 02, 2013

Mr. Burk was very helpful and made the experience worth our while. Although the communication could have been a little more thourough, I work at a dealership myself so I understand the busy nature. I would More

by karinkauffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Burk
Mar 03, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Karin, thank you for sharing your feedback and AutoNation Volkswagen Park Cities service experience. Please know that everyone on our team has received your review and we will work on more thorough communication. Have a great Sunday and please let Jerry Burk know anytime that we can be of further service to you.

February 28, 2013

I came to the dealership to have my hood latch repaired and showed me the broken part to see what had happened to it. They also told me that my brake pads had worn down to about 1 millimeter left and that More

by RoswellDeutscher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Field
Feb 28, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your service experience with AutoNation Volkswagen Park Cities on DealerRater. Please let Jorge Field know anytime that we can be of further service to you. We appreciate your business and recommendation.

February 28, 2013

Very friendly and fast service. Offered to take me home if I did not want to wait there. Reasonable prices. They washed my car and even vacuumed out the front seats. I will most definitely be back for my n More

by Aledwards108
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Jacobs
Feb 28, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your AutoNation Volkswagen Park Cities service experience on DealerRater. Please let Ted Jacobs know anytime that we can be of further service to you. We appreciate your business and recommendation.

February 28, 2013

I had a couple of problems with my car but this dealership was very friendly and helpful throughout the entire process. I had to wait for a part for a couple of weeks (not at the fault of the deal More

by mgm6275
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Lewis
Feb 28, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Thank you for sharing your AutoNation Volkswagen Park Cities service experience this afternoon. Please let Matt Lewis know anytime that we can be of further service to you. We appreciate your business and recommendation.

February 28, 2013

The speaker on my 2012 VW GLI needed to be replaced for the second time. The dealership was aware how frustrating that this is considering that my vehicle is less than a year old. They promptly scheduled m More

by josherau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hart
Feb 28, 2013 -

Clay Cooley Volkswagen of Park Cities responded

We know that it can be frustrating when dealing with vehicle repairs, but we were glad to be of service to you. Please let us know anytime that we can be of further assistance. Enjoy your 2012 VW GLI.

February 28, 2013

Although my car was picked up by someone else. I was stated that the car was running well in addition to the car was cleaned inside and out. I have been to this dealership on several accounts for the sa More

by nicolewms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Fruzia
Feb 28, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Nicole, our apology for the ongoing issue with your car, but we are glad that we were able to resolve it for you. Please let Tony Fruzia know anytime that we can be of further service to you. We appreciate your business and recommendation.

February 27, 2013

The service received from Jorge (service advisor) was above "great) but that was the highest rating selectable. As a person, not only does he care about the quality of work he provides, he looks out for More

by Blackpashun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Field
Feb 27, 2013 -

Clay Cooley Volkswagen of Park Cities responded

We love to hear feedback like this for our team members. Thank you for sharing your AutoNation Volkswagen Park Cities experience on DealerRater. Please let Jorge Field know anytime that we can be of further service to you. We appreciate your business and recommendation. Enjoy your VW.

February 27, 2013

This was my best service EVER from any dealership over the years. Jorge went above and beyond to make sure all of my concerns were handled. He has a good attitude and the environment was very pleasant. More

by JenniferKingsley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Field
Feb 27, 2013 -

Clay Cooley Volkswagen of Park Cities responded

Jennifer, thank you for sharing your AutoNation Volkswagen Park Cities service experience on DealerRater this morning. Please let Jorge Field know anytime that we can be of further service to you. We appreciate your business and recommendation. Thank you for allowing us to service you over the years. It is the highest compliment that we can receive.

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